Holiday Inn Portland-By the Bay by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.4 (1622 reviews)
88 Spring Street , Portland , us

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Noise from other guests
Service inconsistencies
Additional costs not disclosed

Categories

Cleanliness
8.18
Room was clean, but some reports of issues affecting comfort.
Service
8.65
Staff were friendly and helpful, some service inconsistencies noted.
Location
9.19
Great location with easy access to city attractions.
Room Quality
8.14
Rooms comfortable, but some issues with temperatures and amenities.
Amenities
8.67
Good amenities available, though some maintenance issues reported.
Value for Money
8.13
Pricing aligns with quality, but additional costs (e.g., parking) not mentioned upfront.
Food and Beverage
7.68
Breakfast options were good, but dining service had negative comments.
Overall Experience
8.55
A generally pleasant stay with some notable inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:49

Property Description

Luxurious Accommodations
Experience comfort and style in our spacious rooms with modern amenities and elegant decor, including plush bedding and a sleek en suite bathroom.

Dining Excellence
Indulge in delicious American cuisine at the Port of Call Restaurant, open daily for breakfast, lunch, and dinner, offering a delightful culinary experience for our guests.

Convenient Location
Explore the vibrant downtown Portland area with ease, as our hotel is situated within walking distance of popular attractions like the Portland Museum of Art and Children's Museum of Maine, as well as charming shops and restaurants.

Book your stay at Portland Holiday Inn today for a memorable and relaxing experience in the heart of Maine's bustling city.

Important information:

Please note, for any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit 20 US dollars per room per day.

The property will be going through renovation works until further notice. During this period, guests may experience some noise or light disturbances between the hours of 9:30 and 19:00 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 20 per day.

Location

Guest Reviews

8.4
Based on 1622 reviews
Cleanliness: 8.18
Service: 8.65
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 7.68
Overall Experience: 8.55
K
Kattany • couple • us
8
Hotel was comfortable and close to where we needed to be
Pros:

The beds were very comfortable and the room was large.

Cons:

We were told we could park in the parking garage underneath the hotel and that was not true. Not a big issue, but it was raining and it would’ve been nice if we could’ve just parked in the garage and not gotten wet. When we left the next day, the gate wouldn’t open. We had to wait for someone to come out and do it manually.

2026-04-25 • via Nuitee
P
Patricia • couple • us
10
Great value stay
Pros:

The location. The staff was spectacular.

Cons:

Had to use valet parking but we understood why. Under construction.

2026-04-25 • via Nuitee
J
Jaime • couple • us
9
Great location and clean comfortable amenities.
Pros:

Great location in downtown Portland. Gym and pool area were nice, pool was large and clean. Our room was very comfortable.

Cons:

Can hear through the walls a bit, woken up by a child next door.

2026-04-25 • via Nuitee
M
Mary • family_with_children • us
10
2026-04-24 • via Nuitee
J
James • couple • us
8
It met my positive expectations of a chain hotel like Holiday Inn.
2026-04-23 • via Nuitee
D
Donna • solo_traveller • us
10
Pros:

Comfort

Cons:

I can't think of anything

2026-04-23 • via Nuitee
D
Daniel • couple • us
9
2026-04-23 • via Nuitee
E
Elizabeth • family_with_children • us
9
2026-04-23 • via Nuitee
S
Stephen • solo_traveller • us
10
Very comfortable and pleasant stay. They provide free shuttle service to and from the airport.
Pros:

There was nothing not to like. Everything was excellent, including the breakfast. Staff were very helpful and friendly. I would recommend it to anyone, and have already recommended it to one person.

Cons:

As I said, there was nothing not to like.

2026-04-23 • via Nuitee
A
Adam • couple • us
10
2026-04-22 • via Nuitee
K
kyle • couple • us
10
2026-04-22 • via Nuitee
M
Michael • couple • us
4
Great location but the hotel and parking situation need work
Pros:

Location near state theater was excellent. Some local food options were good. Price for location was decent. Staff was friendly. On site restaurant was decent!

Cons:

Parking garage next door had steps falling apart to the point the staircase was chained off and not usable. However, it was only chained at the bottom level, so you don't know this until you've already walked down the should-be-condemned stairs. This wasn't mentioned by anyone at the hotel.
The hotel room had an empty gatorade bottle on the floor and one of the beds looked like it had either blood or makeup on the sheets. The lights above both beds didn't work nor was there a switch to turn the exhaust fan in the bathroom on.

2026-04-22 • via Nuitee
S
Shannon • couple • us
10
Overall, it was great.
Pros:

Location to everything was fantastic and the hotel offered free shuttle service.

Cons:

Had to pat for parking.

2026-04-19 • via Nuitee
A
Alison • couple • us
5
2026-04-18 • via Nuitee
J
Janet • couple • us
7
Great location and comfy
Pros:

Great location, comfy beds, good service.

Cons:

The parking to check is is far too small.

2026-04-16 • via Nuitee
R
Robert • solo_traveller • us
8
2026-04-16 • via Nuitee
R
Raishah Loftus • solo_traveller • us
8
2026-04-14 • via Nuitee
C
Caterina • couple • us
8
2026-04-14 • via Nuitee
• extended_group • us
4
2026-04-13 • via Nuitee
C
Chip_acres • Solo travel • Santa Barbara, California
10
Probably needs to upscale...(that's a compliment)
Pros:

Far better than the average Holiday Inn, in fact, probabably better than most hotels, period.

I had a quick one night stay at the Holiday Inn Portland-by-the-bay, and man...I don't know what to say. This property probably needs to be re-branded as a higher end IHG. To be fair, I did come in an off-season but even on a points night I got a water view room that was genuinely huge.

Have you ever had a stay that left you wanting more or feeling like you'd overpaid and been overwhelmed? I had the exact opposite at the Portland Holiday Inn. I was more comfortable than I expected, more warmly treated than I expected and had a far better room than I expected.

If you're in Portland Maine and need a place to stay, I'd recomend moving a few blocks up hill off the waterfront and staying here. Exceeded my expectations greatly and I think that this is a hotel that is branded too low for the quality received.

2026-04-11 • via Tripadvisor