Crowne Plaza Phoenix Airport - PHX by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8 (1324 reviews)
4300 East Washington , Phoenix , US
+1 602-273-7778

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Dirty facilities
High costs
Confusing breakfast setup

Categories

Cleanliness
6.14
Several reviews mentioned dirtiness and unpleasant odors.
Service
9.11
The staff was consistently described as friendly and helpful.
Location
9.15
Positive feedback about the hotel's proximity to the airport and public transport.
Room Quality
8.1
Rooms were generally described positively, though minor issues were noted.
Amenities
8.13
Amenities were mentioned positively, though some fixtures are a little worn out.
Value for Money
7.09
Mention of high cost and surprise charges impacting perception of value.
Food and Beverage
8.14
Breakfast service had some positive feedback, though there were issues with communication.
Overall Experience
8.11
Overall stay experience was mostly positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:50

Property Description

Convenient Airport Transfer Service:
Enjoy a stress-free arrival with our complimentary transfer service from Phoenix Sky Harbor Airport, just 3 miles away.

On-Site Dining and Relaxation:
Indulge in delicious meals at Post Restaurant and unwind at Perch Lounge with a variety of beverages. Take a dip in the outdoor pool or hot tub for ultimate relaxation.

Modern Comforts and Amenities:
Stay connected with free Wi-Fi, catch your favorite shows on the cable TV, and make use of the work desk in every air-conditioned room. Plus, benefit from our business center and 24-hour reception for all your needs.

Book your stay at Crowne Plaza Phoenix Airport now for a seamless blend of convenience and comfort!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in.

Additional charges may apply.

Please be advised that our limit is 1 dog per room and must weigh a maximum of 50 lbs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Guest Reviews

8
Based on 1324 reviews
Cleanliness: 6.14
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 7.09
Food and Beverage: 8.14
Overall Experience: 8.11
M
Mary • couple • us
7
This hotel is perfect for an overnight stay near Sky Harbor Airport.
Pros:

Its location at the end of the Sky Train from the Phoenix airport. It was perfect for an overnight stop.

Cons:

It could be updated and some repairs are needed.

2026-10-16 • via Nuitee
C
Cleo Dianne • solo_traveller • us
9
Nice staff.
Pros:

Nice staff.

Cons:

Outside cleaners could be better.

2026-10-16 • via Nuitee
R
Roberto • couple • us
6
Happy I’m out. Smaller and humbler hotels feel much “airier”
Pros:

Location

Cons:

It felt cramped. Walking to the elevators by the very tight restaurant without any windows was odd

2026-10-15 • via Nuitee
J
Joel • couple • us
9
2026-10-15 • via Nuitee
L
lavender • solo_traveller • us
7
Nice, great location, close to airport.
Pros:

Convenient location

Cons:

Poor outdoor lighting

2026-10-14 • via Nuitee
V
Verna • solo_traveller • us
8
Overall stay was great. Will definitely be back.
Pros:

Great location. Nephew was delighted to hook up and play games.

2026-10-10 • via Nuitee
T
Theresa • couple • us
10
2026-10-08 • via Nuitee
M
Marie-anais • family_with_children • fr
10
2026-10-07 • via Nuitee
M
Marie-anais • family_with_children • fr
10
Pros:

confort au top et petit déjeuner au top merci pour le service et l'accueil

Cons:

pour la navette gratuite c'était difficile de les joindre de l'aéroport et il a fallu attendre longtemps avant qu'elle arrive. je tiens quand même à remercier les chauffeurs qui nous ont aidés et bien accueillis.

2026-10-07 • via Nuitee
J
Jose Luis • extended_group • us
9
Sin vueltas, la.mejor opción...!!
Pros:

Excelente servicio, la muchacha del front desk muy amable y simpática.....

Cons:

El Parking, sólo para compact cars, pero en general todo bien...!!

2026-09-14 • via Nuitee
S
Shazia • couple • us
8
Good
Pros:

Overall it was nice

Cons:

Breakfast should be nice , it should be a nice hot buffet

2026-09-07 • via Nuitee
P
Piotr • extended_group • pl
9
2026-08-25 • via Nuitee
C
Clare • couple • gb
8
Good breakfast gym and pool
Pros:

Great location to airport

Cons:

Bar staff not friendly! Decor dated.

2026-08-17 • via Nuitee
M
miekuannk • Solo travel
10
Very clean and professional.
Pros:

Loved it would highly recommend

2026-08-05 • via Tripadvisor
D
dougdH7148FM • Solo travel
10
Can’t beat the location!
Pros:

Great location, reasonable prices. Highly recommend.

2026-08-03 • via Tripadvisor
S
suzig663 • Solo travel
10
Great hotel
Pros:

Room was beautiful and the staff was very friendly and accommodating

2026-08-01 • via Tripadvisor
H
Hljames1130 • Business • Nuevo Nayarit, Pacific Coast
10
Excellent Service!
Pros:

Amazing staff and team! Excellent Service!

2026-07-30 • via Tripadvisor
H
HawaiiLance • Business • Keaau, Island of Hawaii, Hawaii
2
Not what Crowne Plaza Used To Be!
Pros:

I used to stay here often, but the hotel has definitely changed for the worst!
This hotel is outdated with dirty rooms and seems to be located in a very unsafe area! Front des staff is Extremely rude and unprofessional!

2026-07-24 • via Tripadvisor
T
tama526 • Business
10
Great comfortable stay at a great price
Pros:

Stay often when I have an early morning flight

2026-07-21 • via Tripadvisor
S
stevekP4760VE • Friends getaway
10
Great experience
Pros:

Great staff and atmosphere. The bar and restaurant served great drinks and food. Highly recommend.

2026-07-20 • via Tripadvisor