Crowne Plaza Phoenix Airport - PHX by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8 (1208 reviews)
4300 East Washington , Phoenix , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Dirty facilities
High costs
Confusing breakfast setup

Categories

Cleanliness
6.14
Several reviews mentioned dirtiness and unpleasant odors.
Service
9.11
The staff was consistently described as friendly and helpful.
Location
9.15
Positive feedback about the hotel's proximity to the airport and public transport.
Room Quality
8.1
Rooms were generally described positively, though minor issues were noted.
Amenities
8.13
Amenities were mentioned positively, though some fixtures are a little worn out.
Value for Money
7.09
Mention of high cost and surprise charges impacting perception of value.
Food and Beverage
8.14
Breakfast service had some positive feedback, though there were issues with communication.
Overall Experience
8.11
Overall stay experience was mostly positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:50

Property Description

Convenient Airport Transfer Service:
Enjoy a stress-free arrival with our complimentary transfer service from Phoenix Sky Harbor Airport, just 3 miles away.

On-Site Dining and Relaxation:
Indulge in delicious meals at Post Restaurant and unwind at Perch Lounge with a variety of beverages. Take a dip in the outdoor pool or hot tub for ultimate relaxation.

Modern Comforts and Amenities:
Stay connected with free Wi-Fi, catch your favorite shows on the cable TV, and make use of the work desk in every air-conditioned room. Plus, benefit from our business center and 24-hour reception for all your needs.

Book your stay at Crowne Plaza Phoenix Airport now for a seamless blend of convenience and comfort!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in.

Additional charges may apply.

Please be advised that our limit is 1 dog per room and must weigh a maximum of 50 lbs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 12 per day.

Location

Guest Reviews

8
Based on 1208 reviews
Cleanliness: 6.14
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 7.09
Food and Beverage: 8.14
Overall Experience: 8.11
M
milaml2026 • Business
10
The front desk staff, the bar and housekeeping are very attentive
Pros:

Iesha Ayesha works at the front desk and is a wonderful woman always pleasant never seen her unhappy. Very accommodating when I have any type of request.

2026-04-17 • via Tripadvisor
J
Jesse • solo_traveller • us
10
Pros:

Quiet stay, great staff. Very helpful

Cons:

There was nothing that was an issue
to dislike

2026-04-17 • via Nuitee
M
Mary Ann • couple • us
10
Pros:

Location and parking near PHX airport

2026-04-16 • via Nuitee
W
W933KYelizabethl • Couples • Navarre, Florida
10
Close to airport, nice stay.
Pros:

Everything with the hotel was fine and the staff was super friendly and helpful. I recommend just charging an extra $14 to the room instead of having a separate parking fee. That way people know their final payment.

2026-04-14 • via Tripadvisor
K
Katherine • solo_traveller • us
9
Pros:

Front desk staff were very helpful with all of my requests.

2026-04-13 • via Nuitee
L
Lisa • couple • us
10
Great way to end a vacation!!
Pros:

Location perfect to the airport. The staff was just amazing and wonderful.

Cons:

Nothing

2026-04-13 • via Nuitee
W
Will • solo_traveller • au
7
2026-04-12 • via Nuitee
O
oldtravelinggolfer • Family • Prescott, Arizona
8
Overnight stay.
Pros:

A good place for using the airport. Included in room rate, a bus takes to/from airport. It is also located across the street from the sky train, about a five minute walk. Has a large parking garage, cost is reasonable. Call ahead to make sure it is not full.

2026-04-11 • via Tripadvisor
• couple • ca
5
2026-04-11 • via Nuitee
U
USMC1982-2003 • Couples • Mexico City, Central Mexico and Gulf Coast
8
Convenient location
Pros:

Convenient location to Phoenix sky Harbor Airport. I’ll go to place when we have a flight early in the next day.

2026-04-10 • via Tripadvisor
G
Germaine • family_with_children • us
5
Ok- very mid
Pros:

The bed

Cons:

It was clean, the construction, no clean linens

2026-04-10 • via Nuitee
J
Jerry • couple • us
8
Pros:

Close to airport shuttle an parking

2026-04-09 • via Nuitee
W
Webbe • solo_traveller • us
4
2026-04-07 • via Nuitee
• couple • mx
7
2026-04-06 • via Nuitee
C
Claude • couple • us
8
Court mais agréable. Excellent repas au bar
Pros:

Navette à l'heure et service courtois

2026-04-05 • via Nuitee
P
Patrick • couple • us
9
2026-04-04 • via Nuitee
Y
Y8531KLcaseyj • Business
10
Warm Welcome
Pros:

After a long flight Iesha and Dani greeted me with big smiles and excellent service.

2026-04-03 • via Tripadvisor
M
Marilyn • couple • us
4
The phoenix Crowne Plaza was at a great location, but the hotel itself was outdated and needed repair in many areas of t
Pros:

The location was close to the airport.

Cons:

It was outdated. Very old. It wasn’t worth the price of our stay.

2026-04-01 • via Nuitee
S
SERGIO IVAN • family_with_children • mx
10
2026-03-31 • via Nuitee
H
Hélène • couple • fr
9
Très bien situé personnel à l’écoute et très agréable
Pros:

Emplacement proche de l’aéroport et de la ville. Tram juste en face et accès facile à l’aéroport ! Personnel très agréable

Cons:

Un peu bruyant à cause de la route et aéroport

2026-03-31 • via Nuitee