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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Breakfast in the room
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Non-smoking throughout
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Outdoor pool
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Daily housekeeping
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Allergy-free room
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Kid meals
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Snack bar
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Vending machine - drinks
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Public transport tickets
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Vending machine - snacks
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Shuttle service (free)
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Airport shuttle (free)
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Outdoor furniture
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Sun loungers or beach chairs
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Shallow end
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Fence around pool
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Broadcast Live sport events
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Happy hour
Review Highlights
Categories
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Property Description
Convenient Airport Transfer Service:
Enjoy a stress-free arrival with our complimentary transfer service from Phoenix Sky Harbor Airport, just 3 miles away.
On-Site Dining and Relaxation:
Indulge in delicious meals at Post Restaurant and unwind at Perch Lounge with a variety of beverages. Take a dip in the outdoor pool or hot tub for ultimate relaxation.
Modern Comforts and Amenities:
Stay connected with free Wi-Fi, catch your favorite shows on the cable TV, and make use of the work desk in every air-conditioned room. Plus, benefit from our business center and 24-hour reception for all your needs.
Book your stay at Crowne Plaza Phoenix Airport now for a seamless blend of convenience and comfort!
You must show a valid photo ID and credit card upon check-in.
Please note that all special requests cannot be guaranteed and are subject to availability upon check-in.
Additional charges may apply.
Please be advised that our limit is 1 dog per room and must weigh a maximum of 50 lbs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible on site (reservation is not needed) and costs USD 12 per day.
Location
Guest Reviews
The swimming pool was nice.
The dirt parking lot and the $15 daily parking fee
I had requested a walk-in shower if possible. Didn't get it.
After This Stay, You’ll Need a Vacation from Your Vacation
If you enjoy a seamless check-in, functional technology, and having your explicit requests respected, do yourself a favor and steer clear of the Crowne Plaza Phoenix.
* The Check-In Chaos: The disaster started the moment I walked through the door. Check-in was an absolute ordeal, made exponentially worse by a hotel key card system that apparently dates back to the dial-up era.
* The Rooms: "Dated" is putting it generously. While technically functional, the accommodations feel tired and well past their prime.
The Ultimate Dealbreaker: The "10:40 AM Wake-Up Call"
The real nightmare, however, began on departure morning. I specifically requested—and was granted—a late checkout of 12:00 PM. I also had a "Do Not Disturb" sign prominently displayed on my door. Apparently, the hotel staff considers these little more than suggestions.
At 10:40 AM, the assault on my door began. Despite the DND sign, housekeeping started literally banging on the door. Not a polite rap—an aggressive, relentless pounding. When informed of the late checkout, did they stop? Absolutely not. Like clockwork, the aggressive banging repeated every single 10 minutes until midday. It felt less like a hospitality experience and more like a hostile eviction.
If you want to spend your morning being harassed by staff and dealing with broken tech, this is the place for you. Otherwise, book literally anywhere else in Phoenix.
Pros: The bed worked, I guess. Cons: Everything else. Terrible communication, outdated systems, and zero respect for guest privacy.
Final Verdict: 1/5 stars. Never again.
Location perfect for airport access. The staff member at reception was extremely accommodating and allowed us to check in earlier, so that we could drop off our rental car on time. Very comfortable stay.
Nothing
Perfect Hotel for an overnight stay having arrived on a Long Haul flight
Suited our needs perfectly
Every thing was great as usual the desk clerks were pleasant and helpful the room was clean the air conditioner worked well good trip see you next week
The hotel location is across from the Phoenix Rail system.
The room was located on the 5th floor. The hallway carpet smelled badly of mildew. When I brought it to the attention of the shift manager, he had commented that the water damage had recently happened and they had not quite had the time to address it, but yet they were assigning rooms on that floor. When I asked about the availability of another room on a different floor, I was told that the hotel was sold out.
My room number was #521 and I stayed for one night on June 10, 2026.
My opinion is poor management and poor customer service. That full occupancy was priority over customer experience. .
The staff was amazing, very helpful and kind. James at the restaurant was very accommodating and enjoyable. He has a great personality!!!
The food at the little restaurant was very good and so convenient.
Great location for a late night flight arrival!
Pretty bland quality for being a Crowne Plaza.
Staff was friendly and helpful
Restaurant was mediocre. Out of many items on the menu.
Front desk explained in detail how to return our rental car to the airport and return via sky train. She took the time to make sure we understood where we were going and helped us calm down and feel confident. I really appreciate the time she took to explain the process!
Clean, staff was nice
Breakfast wasn't what I expected
We stay at this hotel prior to flying out of Sky Harbor. Parking rates are fair, hotel room is clean and comfortable. This is a great option with very short free shuttle service to the airport..
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