Ramada by Wyndham Cumberland Downtown

Hotels
•
Ramada
5.8 (537 reviews)
100 South Greorge Street , Cumberland , US
+1 301-660-3856

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent, central location / walking distance to downtown and activities
Quiet rooms (for some guests)
Good value for price (budget-friendly)
Some guests found staff polite
Occasional positive comments about room comfort
Cons:
Poor cleanliness: stained sheets, cigarette burns, dirty lobby furniture, odors
Awkward or impersonal remote/kiosk check-in; often no human at desk
Outdated room amenities and uncomfortable beds
Breakfast/F&B poor or limited; broken breakfast machines
Broken or unreliable amenities (elevator, waffle/juice machines), no hot tea/hot water
Train noise for light sleepers
Limited parking

Categories

Cleanliness
3.5
Multiple guests reported stained sheets, cigarette burns, dirty lobby furniture, peeling wallpaper and odd smells in rooms and common areas — cleanliness is a clear weakness.
Service
6
Service is mixed: frequent complaints about no human at the desk and awkward remote/kiosk check-in, but some guests noted polite staff and that remote check-in worked fine when it did.
Location
9
Consistently praised as convenient and within walking distance of downtown/activities; primary positive driver though train noise may bother light sleepers.
Room Quality
4
Rooms described as outdated with worn amenities, uncomfortable beds, stained linens and cigarette damage — room quality is below expectations.
Amenities
3.5
Recurring issues: broken waffle and juice machines, lack of hot water/tea, limited parking, elevator problems and minimal in-room options — amenities are lacking or unreliable.
Value for Money
8.5
Several guests said the hotel was 'fine for the price' and convenient for their needs; overall perceived as good value by budget-minded visitors.
Food and Beverage
3.9
Breakfast repeatedly called poor or limited (missing tongs, limited variety); a few positive mentions (e.g., biscuits and gravy) but overall F&B is weak.
Overall Experience
8
Mixed but generally acceptable for budget-conscious travelers: strong location and decent value for some guests, offset by cleanliness, amenities and the virtual check-in issues; several guests indicated they'd stay again while others would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Mountain-side Retreat with Modern Amenities

Scenic Views and Relaxation: Nestled at the base of the Appalachian Mountains, Ramada Cumberland Downtown offers a serene escape with a seasonal outdoor pool and complimentary Wi-Fi in every room.

Delightful Dining and Entertainment: Enjoy a free hot breakfast to kickstart your day and savor delicious meals at the on-site restaurant. Unwind with a game of billiards or catch up on work at the business center.

Convenient Location and Nearby Attractions: With Western Maryland Scenic Railroad just a short stroll away and Rocky Gap Casino a quick drive from the hotel, adventure and entertainment are within easy reach.

Book now to experience the perfect blend of nature and comfort at Ramada Cumberland Downtown.

Important information:

No pets allowed in the queen room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CBE

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.8
Based on 537 reviews
Cleanliness: 3.5
Service: 6
Location: 9
Room Quality: 4
Amenities: 3.5
Value for Money: 8.5
Food and Beverage: 3.9
Overall Experience: 8
E
Elizabeth • couple • us
4
Uncomfortable
Pros:

Location

Cons:

Bed was horribly uncomfortable, staff was rude and in helpful and people where up screaming in the hall at 3am!

2026-11-02 • via Nuitee
S
Stefan • solo_traveller • de
8
2026-10-25 • via Nuitee
W
William • couple • us
4
Pros:

1. The location to downtown Cumberland.
2. The room was quiet.

Cons:

1. They had run out of mils the first morning and did not bring a new gallon out for twenty to thirty minutes.
2. There was never any hot water or tea.
3. I was not thrilled by being checked in by a man on a monitor while two staff members at in lobby chairs and talked to each other.

2026-10-24 • via Nuitee
A
Anocha • couple • us
7
Meet expectation.
Pros:

Simple nothing special.

2026-10-24 • via Nuitee
D
Donald • couple • us
7
Overall I liked it. I’m okay with a cigarette burn outta sight but not my wife.
Pros:

Location

Cons:

Outdated room amenities and stained sheets on our bed. Cigarette burns under mattress cover.

2026-10-22 • via Nuitee
R
Roger • couple • us
5
good location - not a perfect stay - needs some upgrade
Pros:

it was okay - limited selection

Cons:

not very clean - check-in process via a video screen was strange

2026-10-22 • via Nuitee
B
Becker • couple • us
7
Nice location. Food could be better. Fair
Pros:

Nice

Cons:

Poor breakfast

2026-10-20 • via Nuitee
G
Gregory • couple • us
5
2026-10-19 • via Nuitee
C
Commander Chip • couple • us
3
Poorly run, dirty hotel.
Cons:

There was no human at the desk when I checked in. There was a kiosk. The process of checking in was laborious and disjointed. It took nearly 15 minutes to get through the process. The beds were uncomfortable. The wall paper is peeling in the halls and dining area. The rugs looked dirty. The room smelled funny. The elevator smelled off. I won't be back.

2026-10-17 • via Nuitee
D
David • couple • us
2
Pros:

Location

Cons:

Lobby furniture was dirty. Breakfast buffet didn’t have tongs to pick up food. Big broken window in the breakfast room.

2026-10-16 • via Nuitee
R
Renee • family_with_children • us
10
2026-10-14 • via Nuitee
R
Richard • family_with_children • us
7
2026-10-13 • via Nuitee
G
Gustavus • couple • us
5
TRAINSzzzzzzzzzzzzzzzzzzzzzz!!!!!!!!!! COMING AND GOIN.
Pros:

Did not eat, need to educate the man in the online tv., (THERE WASNT ANYONE HUMAN PRESENT AT THE DESK), I ASK HIM QUESTIONS THAT HE COULDN'T ANSWER????

PEOPLE WALKING UP AND DOWN THE HALL AT 1:30 plus in the am. PLUS!!!!! No one informed me that TRAINSzzz would be coming by ALL DAY AND NIGHT.

Cons:

See above.

2026-10-13 • via Nuitee
P
Pati • couple • us
2
I was quite uncomfortable with everything.
Cons:

Check in was awkward. I couldn’t understand the guy on the TV screen. Elevator wasn’t working. No one was at the desk when we needed a few items. They said no dogs and we heard a dog barking . We asked for a queen bev and got a full. Shower curtain was touching our feet in the shower and was moldy . There was no parking spots left. Waffle machine didn’t work. Juice machine did t work. No natural sugar or honey for tea . We’ll never stay here again. There are 85 people on our team and we ride the trail lots. We will not be staying here again.

2026-10-13 • via Nuitee
B
Bryan • solo_traveller • us
8
Pros:

Location was good, within walking distance of many activities. Room was comfortable.

Cons:

Checkin and checkout was with a remote attendant. It was fine, but I still prefer personal interaction with a desk attedant.

2026-10-12 • via Nuitee
D
DANA • solo_traveller • us
10
2026-10-12 • via Nuitee
R
Robert • solo_traveller • us
6
2026-10-09 • via Nuitee
R
Rhiannon • couple • us
6
Cons:

The virtual check in and out would prefer a live person. There are no amenities offered, the air does not have an option for fan to keep running would have been nice to drown out the noise from the room next door as they were partying all night and no live desk agent to call to make aware. There was not a lot of parking and coming back from an evening event in a not so great area and having nowhere to park was not ideal.

2026-10-08 • via Nuitee
W
William • extended_group • us
8
2026-10-07 • via Nuitee
E
Ellen • couple • us
7
I would use this hotel again
Pros:

The property was clean and at a convenient location. The staff were polite.

Cons:

I didn’t mind the trains running right by the hotel but if you are a light sleeper it might be problematic.

2026-10-07 • via Nuitee