La Quinta by Wyndham Springfield

Hotels
La Quinta by Wyndham
7.8 (1387 reviews)
100 Congress Street , Springfield , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Comfortable beds
Convenient location
Cons:
Breakfast not great
Construction noise
Service issues at front desk

Categories

Cleanliness
7.41
The room was clean and well-maintained, but some complaints about halls and overall smell were mentioned.
Service
8.38
Front desk service had issues, but most other staff were praised for their friendliness and assistance.
Location
8.42
Convenient and accessible location mentioned positively.
Room Quality
7.87
Rooms were comfortable with clean beds, but some issues with temperature and booking were reported.
Amenities
7.9
Amenities like the pool and fitness room were appreciated; however, there were some complaints about breakfast.
Value for Money
7.66
Overall value deemed good, but breakfast options felt lacking.
Food and Beverage
6.91
Breakfast options were disappointing with several mentions of food not being prepared properly.
Overall Experience
7.88
Despite some noted issues, the overall stay was rated positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:21

Property Description

Located just off Interstate 91, this hotel is 6.3 km away from the Forest Park Zoo. It serves a continental breakfast every morning and has a fitness center that overlooks an indoor pool.

Modern Amenities: Enjoy free WiFi access and cable TV in every room, along with a seating area and work desk.

Guest Convenience: The front desk is open 24/7, and a business center and ATM are available on site.

Nearby Attractions: Explore Six Flags New England (12.1 km) and Naismith Memorial Basketball Hall of Fame (3 km).

To experience comfort and convenience at La Quinta Inn and Suites Springfield, book your stay now!

Important information:

Guests must be 21 years old or older to check in.

Service Animals - ADA-defined service animals are welcome free of charge. Pets Allowed - 2 pets max. Cats and dogs only. 75lbs or less per pet. Fees - Nonrefundable 25 USD nightly for up to 2 pets. Max 75 USD per stay. Other Information - Contact hotel for additional details and availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Guest Reviews

7.8
Based on 1387 reviews
Cleanliness: 7.41
Service: 8.38
Location: 8.42
Room Quality: 7.87
Amenities: 7.9
Value for Money: 7.66
Food and Beverage: 6.91
Overall Experience: 7.88
J
jose solo_traveller pr
10
Pros:

La localización está perfecta

2026-07-25 via Nuitee
B
Bruno family_with_children ca
10
Parfait
Pros:

Belle accueil et chambre comme elles se doivent bien apprécié

2026-07-24 via Nuitee
S
Simon couple se
1
2026-07-23 via Nuitee
B
Bouchez solo_traveller fr
7
Pros:

Tout

2026-07-23 via Nuitee
J
Jancarlos couple us
10
2026-07-20 via Nuitee
N
Nauris solo_traveller lt
8
2026-07-20 via Nuitee
P
Pearson solo_traveller us
9
Renovated rooms were a great value and very comfortable
Pros:

The room was recently renovated and we received an upgrade on check-in. The beds were comfy and there was plenty of room for the group.

Cons:

We're not city folk so there was a lot of noise & light pollution for what we're used to. The continental breakfast also was mid but not bad.

2026-07-19 via Nuitee
H
Hakan couple us
4
2026-07-19 via Nuitee
D
Danielle solo_traveller us
8
Decent place
Pros:

Easy to check in, rooms were clean

Cons:

The pool was gross, the bathrooms were very small, the beds were uncomfortable

2026-07-19 via Nuitee
A
Ana solo_traveller us
8
2026-07-19 via Nuitee
M
Marilou solo_traveller us
6
Fine except for loss mentioned above.
Cons:

Left important personal papers in room on checkout by mistake. Called front desk twice to ask for assistance. First call not returned. Second call -- clerk Did not check for me but assured me I would be notified of anything found.

2026-07-18 via Nuitee
A
ASHLEY family_with_children us
10
Excellent!!
Pros:

The hotel was very clean and the staff was friendly. I specifically want to recognize Greg the manager and Esha one of the 3-11pm front desk team member. These employees went above and beyond to ensure my stay was comfortable. Definitely the best La Quinta I have ever stayed in, hands down!!

2026-07-18 via Nuitee
M
Melissa family_with_children us
4
It was ok
Cons:

Original room we had smelt like smoke. No hot water for the shower.

2026-07-13 via Nuitee
K
Kennia family_with_children us
8
Very clean and up to date
Pros:

Staff was friendly. Easy to find.

Cons:

Excited about the pool but it was closed first thing in the morning for cleaning. Which i understand but wished since 11 is check out we had time to swim.

2026-07-13 via Nuitee
Z
Zaenid couple us
4
Mia reception was very unprofessional and rude
Pros:

Clean

Cons:

Pool

2026-07-05 via Nuitee
M
Martins couple us
9
2026-07-02 via Nuitee
J
Jen couple us
3
Avoid staying here
Pros:

There wasn’t much to like about this property. The only positive was that some of the staff were friendly and helpful, but unfortunately, that wasn’t enough to make up for the poor overall experience. The condition of the hotel and the other issues we encountered overshadowed the few bright spots.

Sometimes a friendly employee is the only thing keeping a review from sounding like a crime scene report. Sadly, customer service can’t vacuum the room or fix avoidable mistakes. 🙃

Cons:

I was very disappointed with the cleanliness of this hotel. When I pulled back the sheets, I found half of a pill that definitely did not belong to me. There were also hairs in the bathtub and trash left behind the curtains, which made me question how well the room had been cleaned before my arrival.

I also had an issue at the front desk. I specifically asked the employee to add the points from our stay to my husband’s Wyndham Rewards account. Instead, she created an entirely new Wyndham Rewards account under my name. I was then told I would have to call customer service to have the points transferred, even though this could have been avoided by simply adding the stay to the correct account in the first place.

Between the poor housekeeping and the unnecessary hassle with the rewards account, this stay was very disappointing. It’s frustrating when a hotel can’t manage the basics, because apparently cleaning a room and entering the correct rewards number are now considered advanced-level tasks. I won’t be returning.

2026-06-26 via Nuitee
A
Aaron solo_traveller us
9
2026-06-25 via Nuitee
N
Nathan solo_traveller us
10
2026-06-25 via Nuitee
K
kylei couple us
7
2026-06-21 via Nuitee