Holiday Inn Hotel & Suites Boston - Peabody by IHG

The hotel didn't particularly stand out in any way, and generally I had a pleasant stay, with one glaring exception. We were on vacation visiting a lot of the New England areas, and had a large, heavy gift bag of souvenirs and gifts we had bought. Housekeeping took it, and when we found it missing they claimed Housekeeping said they thought it was trash. Everything in the bag was brand new and there was no trash in the bag.

Initially staff seemed to be sorry but offer no help or solutions other than to allow me access to their trash compactor to dig around in it to see if i could find anything. After I gave a little pushback the next day, they agreed to pay me back for whatever receipts I could produce of the items I had said were in the bag. That was the extent of it, no "sorry we'll make sure this never happens again", no further compensation, no promise of housekeeping review or training, but to just quietly sweep it under the rug. The entire process felt sketchy and I honestly felt like i got swindled by some shady practices by staff.

Otherwise the facility was fairly clean and well run. Won't be using Holiday Inn on my vacation travels any more.

Nothing working over there no microwave in the room you have to go all away downstairs to eat up your food

Staff were very professional.

My key card NEVER worked

Shower was cold in evening

Tub did not drain properly

Phone did not charge— All extension cords were somehow unplugged, presumably from the last guest; while this isn’t an average thing to look for, it might make sense to ensure things are working (ie this also meant the lamps didn’t work— this could have been determined by testing those)

Very easy to miss location (hard to see on highway, especially at night)

H

Sketchy hotel. Door wouldn’t properly latch. It seemed like people were living there. The smell of cigarette smoke was everywhere…for a smoke free facility hmmm. I should have checked the reviews before I stayed. Never again, I wish there was some way to get reimbursed

Absolutely the worse holiday inn ever , the fire alarm kept going off ,no microwave,bathroom reeked if urine ,kids running up and down the hall , the walls were dirty and dusty you couldn’t even see the white paint ,people were loud ,screaming and banging on who know what . Cords were all over the floor very unsafe , not to mention the moldy smell the hotel had just terrible

Dingy old hotel not worth the price. Needs to be sub $100 a night. Doesnt even include breakfast. Everything is old, dirty looking and dark.

The absolute worse hotel I’ve ever stayed in. During October prices are tripled and the hotel standards were too low for the high asking price. There was a fire alarm that went off late at night and the sprinklers caused a flood that was there throughout the night. There was so much trash outside the rooms, my hotel room reeked of cigarette smell, the bathroom and fridge had rust, the carpet smelled awful, the elevator is very old and creepy, the hotel overall was dark and creepy. Housekeeping didn’t clean my room once during entire stay. Basically this hotel had all the class of a Motel 6. I will never stay here again.

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There was blood on the back of the bathroom door and a suspicious looking red spot on the extra blanket that was given to me. There was dirt all over the baseboards and on/behind the sink. It was disgusting.

I did not like how their was people living at the hotel, kids in hallways making a mess, just laying their, people that lived their in and out. Not to mention bed bugs, I am all bitten up… terrible. For a Holiday Inn and Suites I would have expected better. I came home with my ace swollen and bites all over my body. Just gross.

Not worth $350 per night. No fan in bathroom - condensation was horrible. Vent in bathroom connected to room next door and we could hear everything they were saying. Loud guests in hallway keeping us up at night. Shotty craftsmanship in rooms/bathrooms. This was more like a $99 a night stay.

This hotel was the WORST experience I’ve ever had. The front desk staff and management, absolutely RIDICULOUS. So unprofessional I don’t understand how they have jobs still. They were disrespectful and rude. I seriously was embarrassed. They accused me and my guests of having a party when we booked this hotel for my friends birthday simply for her and our 5 friends. They ruined our excitement and ruined my friends birthday which was made so special. This hotel doesn’t deserve your money. There’s much better hotels in the area that are worth your time and money. I will never step foot in this hotel again, and I hope they find new front desk staff.

We couldn’t stand the smell on our floor!! Disgusting and screaming kids running up and down the hallways we couldn’t sleep!

The restaurant next to hotel was excellent.

If it wasn’t for it being our anniversary and no other rooms available I wouldn’t have stayed here. So outdated and everything was just do dirty looking and we didn’t even have the room I requested we got a handicapped room. Outrageously priced but I’m the sucker that paid it. Will never again.

This was the worst experience I have ever had with a hotel. We ended up checking out and driving home after one night because we could not find another hotel in the area and they still charged us for both nights. The hotel was dirty and smelled like a restaurant dumpster. The lock to the door leading the stairwell and an outside door was completely missing and the outside door wasn’t locked at all. Someone was jiggling our door handle at 7am. Tables and chairs and garbage all around that outside entrance. Is clearly being used more like a motel and not a hotel. When I asked about the fact that people were clearly living there the hotel concierge told me “they didn’t have to disclose that information because I booked through a third party site”. You’d be safer sleeping in your car

We have stayed at other holiday inns and this by far is the worst. First: check in was quick and easy and we had no issues. Friendly staff all through out. The parking out front is limited and our room was all the way in the back of the hotel. When we drove back there, we noticed a number of broken down cars, a camper and shady area.

The room is carpet and smelled of wet mold. The carpet near the bed was soaking wet. The bed was good, the pillows were okay. There were burn stains on the comforter.

The room was kind of clean except the dirty carpet and peeling paint in the bathroom. The shampoo bottle was partially full so was obviously used and just left and not replaced.

The first night there was loud music and banging until 11pm or so outside our room. We were glad to leave after 2 nights. No breakfast and didn’t see any coffee. It is close to Salem so that was about the only benefit.