Holiday Inn Boston - Cambridge Area by IHG

Close to the casino, nice bed, soft pillows.

特になし

La atencion personal del restaurant

Mooi en netjes hotel, ‘s morgens gratis koffie mee naar het openbaar vervoer. Bushalte tegenover en de metro op een paar minuten lopen.

location was good for our needs. woman checking us in was very helpful. quiet.

Près de la ligne orange en métro, déjeuner inclus avec une belle variété de choix, rapport qualité/prix très satisfaisant, frais de stationnement de 20$/jr quand même abordable

Está cerca del centro, tienes metro cerca y en coche son 15 min al Public Park. La habitación está bien.

The hotel was conveniently located close to Boston and so many attractions, the pool deck was incredible and the staff were incredibly friendly. The breakfast was absolutely not worth the $14.95, we made our plates and then didn't even eat a single bite. Due to our experience at breakfast, we didn't even try the dinner. There was hardly ever coffee in the lobby and the ice machines never had ice in them. You can also tell the hotel hasn't been updated since it was built. The room we stayed in needed a new window sill, the mini fridge had no freezer but was supposed to, and the little kitchenette area definitely needs an update. We did book a king suite and the room had ample space, so that was really nice. We will not be staying again, though.

The breakfast in the morning

area is accessible for public transport

I feel like the housekeeping apartment was right on The rooms were clean when I needed something I didn't have to wait very long to get it.

Hotel was easy to find and navigate. It was clean and welcoming and safe. Staff was pleasant and conscientious. Bed was comfortable.

Great hotel, clean, friendly and helpful staff. Perfect for visiting Harvard and exploring Cambridge.

What started off as a great stay with Aileen unfortunately quickly turned into a 1star experience. I checked in on FRIDAY night in which I was treated and treated well, I landed late and originally was supposed to checkout the next day but plans changed. From Saturday to Monday I was greeted by pleasant staff , a male(I do not know his name ) and Aileen they ensured my stay was excellent going over and beyond to make sure my stay was pleasant and comfortable. Well that changed today. On Monday , I spoke to the young man at the front desk and explained though I had requested housekeeping I hadn’t gotten it for my whole stay. I originally requested it for 3:00 pm then corrected myself and requested 3:30 pm The housekeepers who appeared annoyed showed up to my room at 3:00 despite me making a correction with the front desk which wasn’t a big deal so I told them that I had changed to 3:30 and they came back around 4:30. Upon going back to my room I noticed the room wasn’t serviced completely still trash in the trash and all over the room but I brushed it off as they were ready to leave and after all ATLEAST I got my bed changed .
On Tuesday morning I called the front desk and explained I would be actually checking out today and Glenda explained I could only get until 1:00pm. I explained every other day I had 2 pm but overall just accepted 1pm and hung up the phone.
Within 2 minutes my phone was ringing again. I answered a lady introduced herself as Darlene the head housekeeping and immediately asked me if I was really leaving today. I told her I was then she became extremely combative telling me that the day before the housekeepers came a few times and I wasn’t ready for service .
OK? I explained to her they came at the uncorrected time I had originally told the front desk 3:30 and they came early. She began to argue with me and I explained to her I was in a zoom meeting and whatever discrepancies she had about her staff and the room cleaning was COMPLETELY IRRELEVANT and should not be brought to me . She argued with me that I had to stay on the phone despite me telling her I HAVE TO GO. From the beginning of the call she was accusatory combative and confrontational and I had NO IDEA WHY OR WHERE THIS CALL WAS COMING FROM! Her tone was condescending and rude.
I called Glenda back and explained that the head housekeeper had no business calling confronting me about the miscommunication of her staff as well as telling me “I HAD TO STAY ON THE PHONE DESPITE ME SAYING I HAVE TO GO” and she was dismissive saying
“Well she was trying to give you 2 o clock checkout “
I was completely confused because Glenda originally told me 1pm was the latest she could do and I accepted it. I HAD NO IDEA THE HOUSEKEEPER DARLENE WAS OFFERING 2 pm because from the beginning of the call she was trying to argue with me
UNPROVOKED. The call from Darlene seemed very random AND NOT ONCE DID SHE MENTION 2pm checkout .
It was the most UNPROFESSIONAL INTERACTION THAT was misdirected and I was collateral. There’s no reason any staff should have confronted me about anything that was going on as a result of miscommunication especially if I wasn’t bringing anything to their attention . DO BETTER HOLIDAY IN!

Location