DoubleTree by Hilton Holland

Hotels
•
Doubletree by Hilton
7.2 (474 reviews)
650 East 24th Street , Holland , us
+1 616-394-0111

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Kind and helpful staff
Decent breakfast options
Cons:
Dirty towels
Construction inconvenience

Categories

Cleanliness
6.6
Reviews mention 'dirty towels' and general uncleanliness in the room, impacting the score.
Service
8.56
Staff were described as kind and helpful, with specific praise for one front desk employee.
Location
7.61
Location was not heavily criticized, but the construction creates some inconvenience.
Room Quality
6.56
Rooms were described as tiny, with negative remarks about furniture and need for improvements.
Amenities
6.59
Latent disappointments due to closed bar/restaurant and malfunctioning gym equipment.
Value for Money
7.05
Guests felt the cost did not match the value considering the closed amenities and additional charges.
Food and Beverage
8.09
Breakfast received positive feedback as a highlight, although prices for other food were criticized.
Overall Experience
6.57
Overall experience impacted by several issues but some positives like breakfast and staff help.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:23

Property Description

Luxurious Amenities
Indulge in the comfort of air-conditioned rooms with free Wi-Fi, iPod docking stations, and a microwave. Relax in the indoor pool or hot tub, and enjoy a delicious meal at the on-site restaurant.

Convenient Location
Situated just 2 miles from downtown Holland and Hope College, Doubletree Hotel Holland offers easy access to local attractions like Holland State Park and Lake Michigan beaches. Explore Dutch Village and Windmill Island nearby.

Leisure and Business Facilities
Stay active in the gym, play table tennis, or unwind in Coaster’s Lounge. Take advantage of the business center, free parking, and gift shop. Book now for a delightful stay at Doubletree Hotel Holland.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.2
Based on 474 reviews
Cleanliness: 6.6
Service: 8.56
Location: 7.61
Room Quality: 6.56
Amenities: 6.59
Value for Money: 7.05
Food and Beverage: 8.09
Overall Experience: 6.57
A
Alana • family_with_children • us
10
Pros:

This is the second time I’ve stayed at this property with my kids. It’s the perfect location for us to go do all the fun stuff we wanna do in the area. I love taking advantage of the on-site restaurant. Pool area is also great.

2026-08-10 • via Nuitee
M
Marcos • extended_group • us
7
Cons:

We booked a King room, but the beds aren’t actually king size. Front desk staff said they are European King (which is closer to a US Queen). Why are they using European sizes? Very misleading

2026-08-10 • via Nuitee
L
lisa • family_with_children • us
6
Pros:

We waited to be seated for breakfast & was ignored by the waitress, after waiting 10 minutes we left & got breakfast somewhere else.

Cons:

The entrance/signage to hotel was not well lit & had bushes/weeds blocking view & you can't see entrance until your right there. Also when we were leaving to check out before 11am the housekeeping staff came in to clean without knocking

2026-08-09 • via Nuitee
S
Scott • couple • us
6
It would’ve been great if everything operated as intended. In our drawer
Pros:

The pool and hot tub were excellent.

Cons:

The computer systems were down and we weren’t allowed to check in for several hours. Once we were allowed to check in, we weren’t able to get a key and had to have someone escort us from the lobby to our room each time to let us in. We weren’t offered a discount. I asked for a discount and they said sorry you booked through a third-party and we can’t do anything about it.

2026-08-02 • via Nuitee
D
Debra • solo_traveller • us
6
Pros:

Location and rooms fine.

Cons:

Breakfast on-site was an absolute disaster. Food was good but service the worst we have experienced in a few years. Waited over a half hour to get coffee, another half hour to get order, requested water for all att table and had to ask two times, then brought out water one at a time.

2026-07-25 • via Nuitee
R
reberccar • Family
4
Rude staff in a dirty hotel
Pros:

We stayed for a long weekend to attend a family reunion. The front desk clerk refused to accept my military ID as identification for check-in. The room was dirty with several large pieces of wax on the floor that I picked up and threw away. The shower was stained. The walls are so thin we could hear the full conversation the couple had in the next room. There must be a better hotel in the area for $250 a night!

2026-07-22 • via Tripadvisor
K
Kamal • couple • us
1
Does not belong in the Hilton class, they should change the name to Bangladesh hostel.
Pros:

Swimming pool water was ice cold,loby was hot like sauna, no towel in the swimming pool area,no coffee left in the room without holder to stick in the coffee machine, coffee packages in the room varied as if the y r all left over and the same for the sugar and sweetner !!!

Cons:

See above .
I did not like any thing except the bar

2026-07-20 • via Nuitee
C
Catherine • family_with_children • us
4
Mediocre
Pros:

Nice hotel obviously being renovated

Cons:

The bathroom in the room - a “Deluxe” Queen suite was so small you couldn’t sit on the toilet without brushing up against the counter and bath. It was weirdly small

2026-07-19 • via Nuitee
R
Randy • couple • us
10
2026-07-18 • via Nuitee
N
Nicole • extended_group • us
8
Pros:

Staff was friendly and gave choices of floor/room, cookies and was helpful. Pool was clean and nice. Room was comfortable and had all necessary amenities. Good location.

Cons:

Some people in the pool area without bathing suits or using the facilities was unwanted. The gym was a little hard to find at first but was conveniently located near the pool. Didn’t give more towels after cleaning.

2026-07-11 • via Nuitee
M
Machelle • solo_traveller • us
10
Pros:

Very nice hotel

Cons:

Little expensive, but not bad for the area

2026-07-11 • via Nuitee
D
Darrell • couple • us
6
Ok But I won’t be stay at B the Double tree again. I will also double check any other double trees befor booking.
Pros:

Comfortable room

Cons:

Parking to far from entrance for handicap. No breakfast on Sunday. No complimentary hotel coffee other than that little pot in the room, which is terrible.

2026-07-03 • via Nuitee
H
HeinzI_11 • Couples • Switzerland
4
Could be much Better
Pros:

The hotel is conveniently located, only about seven minutes from downtown Holland’s shops and restaurants, and there is plenty of free parking. Unfortunately, that’s where the positives end.

Our stay at the DoubleTree by Hilton Holland was disappointing.

The property shows a noticeable lack of maintenance. The sprinkler system was leaking in many places. The hallway carpet on the fourth floor was stained, and the carpet in our room (437) was in terrible condition with stains, glue, or paint. Throughout the hotel, much of the signage appeared to be temporary, giving the impression that the property has not been properly maintained.

The breakfast experience was uncomfortable. There was no silverware available unless you asked for it, and a single employee appeared to be responsible for serving the entire room. Everything seemed understaffed or in transition to a minimalist new owner.

The elevator also needs attention. Each time we traveled from the fourth floor down, the doors repeatedly opened and closed one to three times before the elevator finally moved.

Overall, the hotel gave the impression of a property that is struggling or perhaps in the middle of a transition. The minimal staffing at the front desk, in the restaurant, and among the housekeeping team made the entire experience feel neglected.

This DoubleTree by Hilton does not live up to the standards or reputation typically associated with the Hilton brand. I would not choose to stay here again and cannot recommend it in its current condition.

2026-07-02 • via Tripadvisor
A
Amanda • couple • us
6
Pros:

Staff was great!

Cons:

Bathroom was covered in what looked like and hoping was mud. Primarily in the shower and on toilet seat.

2026-06-27 • via Nuitee
S
Sarah • couple • us
8
2026-06-27 • via Nuitee
H
hickle • Family • Memphis, Tennessee
2
So sad
Pros:

This is certainly the worst Hilton property I have ever stayed at and as a long time diamond member there have been many. This hotel has been under renovation for years and has a long way to go. The building is older and very poor design. The rooms are small with very minimal furnishings. No seating or drawers in the rooms and the technology is old. It is a cavernous building perhaps designed as a convention hotel that didn’t quite work. There are 2 diagonal 4 story wings with an indoor atrium containing a swimming pool. That area is very loud and humid making the balconies useless. Not even a lawn chair on them. The hotel staff did not even recognize my diamond status and refused to give our family more than 2 bottles of water at check-in for family of 3 staying 3 nights. Might have overlooked this but the price to stay here was almost $400 per night which is very top of what I ever pay for Hilton stays. Nothing complimentary. No coffee in the lobby elevators are old and shaky. Breakfast room closed one day in prime season due to staffing shortages. I could go on and on. I am very easy to please and have patience with renovations but this is excessive and on going. It appears the franchise owner is in financial trouble which explains the price and lack of amenities. The parking lot is a mess. The kicker is they did not even send a link asking about my stay and requesting a review. The location is poor as well. Something must change here. As much as I hate to send a poor review, it is important that the public is aware of this unacceptable property

2026-06-26 • via Tripadvisor
M
Muntaser • solo_traveller • us
8
2026-06-25 • via Nuitee
M
Muntaser • family_with_children • us
8
2026-06-25 • via Nuitee
A
Alexander • family_with_children • us
1
Terrible
Pros:

Nothing

Cons:

They kick us out over a little tiny accident that my elder mom had did on the bed didn't even give us a different room when she didn't mean to and they said they would will never go back

2026-06-25 • via Nuitee
D
DELACRUZ • solo_traveller • us
10
2026-06-22 • via Nuitee