Sonesta Hotel Grand Rapids Airport

Hotels
•
Sonesta Hotels
6.9 (807 reviews)
3333 28th Street Southeast , Grand Rapids , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Cons:
Cleanliness issues
Poor amenities
Room service problems

Categories

Cleanliness
5.29
Multiple mentions of cleanliness issues, such as used washcloths, bed bugs, and general dirtiness.
Service
8.26
Generally positive sentiment about staff friendliness, with some negative experiences regarding check-in.
Location
8.3
Positive remarks about the hotel's convenient location to shopping and restaurants.
Room Quality
6.75
Rooms were described as spacious and comfortable, but some issues were noted regarding cleanliness.
Amenities
6.28
Some amenities were satisfactory but noted problems with the pool area and hot tub.
Value for Money
7.24
Affordability is highlighted, but issues with some services could detract from perceived value.
Food and Beverage
5.29
Lack of continental breakfast options and some disappointment expressed.
Overall Experience
7.76
Mixed experiences, with highlights on the service and location but significant cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 04:31

Property Description

Convenient Location in Grand Rapids Entertainment District
Situated in the heart of Grand Rapid's entertainment district, Delta Hotels by Marriott Grand Rapids Airport offers a vibrant and lively atmosphere for guests to enjoy. With a range of entertainment options just steps away, guests can easily immerse themselves in the city's culture and nightlife.

Dining Options and On-Site Starbucks
Indulge in a culinary experience at Urban on 28th Kitchen + Bar, where classic American dishes are paired with a selection of cocktails, beers, and wines. Additionally, guests can grab their favorite Starbucks coffee without having to leave the hotel premises, ensuring a convenient and satisfying stay.

Modern Amenities and Fitness Facilities
From well-equipped rooms with essential amenities to a modern fitness center with state-of-the-art equipment, Delta Hotels by Marriott Grand Rapids Airport caters to the needs of every guest. Whether staying for business or leisure, the hotel's facilities are designed to provide comfort and convenience throughout your stay.

Book your stay now at Delta Hotels by Marriott Grand Rapids Airport and experience the perfect blend of luxury and convenience during your visit to Grand Rapids.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.9
Based on 807 reviews
Cleanliness: 5.29
Service: 8.26
Location: 8.3
Room Quality: 6.75
Amenities: 6.28
Value for Money: 7.24
Food and Beverage: 5.29
Overall Experience: 7.76
A
Annastasha • family_with_children • us
10
2026-03-07 • via Nuitee
P
Polson • family_with_children • us
8
2026-03-05 • via Nuitee
R
Renee • couple • us
7
The room was great, the walls however are very thin and the door kept sticking open
Pros:

Rooms where clean

Cons:

The rooms have very thin walls, we could hear the people next to us

2026-03-05 • via Nuitee
K
Kortney • family_with_children • us
5
2026-03-02 • via Nuitee
A
Ashley • family_with_children • us
5
2026-03-01 • via Nuitee
T
Thornton • family_with_children • us
10
2026-02-26 • via Nuitee
M
Misheal • solo_traveller • us
10
2026-02-25 • via Nuitee
J
Joseph • family_with_children • us
7
A good stay.
Pros:

The hotel was conveniently located exactly where I was hoping to rest at. My event was literally just down the road from the hotel as well as a store I wanted to visit just 2 blocks away. The staff was actually great. Only talked to a few, but they were helpful. Desk staff were great, too.

Cons:

My only complaint was that there simply wasn't enough lighting in the room I was in.
Several lamps, but the room still felt dark.

2026-02-22 • via Nuitee
M
Merignac • family_with_children • us
10
Pros:

Hot tub

Cons:

Kids in hot tub

2026-02-13 • via Nuitee
M
Mye’Zana • couple • us
10
2026-02-10 • via Nuitee
L
Latham • couple • us
9
Pros:

Yes

2026-01-28 • via Nuitee
C
Christopher • extended_group • us
8
2026-01-22 • via Nuitee
S
Stephanie • family_with_children • us
10
Our family will definitely be back!
Pros:

The building was nice and in great condition. The pool was clean but a little colder than I expected, it was still fun. The staff was amazing and friendly!

Cons:

The pool temperature was a bit shocking but the kids loved it.

2026-01-21 • via Nuitee
S
Shaniqua • family_with_children • us
5
2026-01-19 • via Nuitee
B
Bill • solo_traveller • us
10
2026-01-19 • via Nuitee
S
ShaeTiaunna • family_with_children • us
6
The stay was enjoyable and the staff on the first day was exceptional. At checkout the staff at the desk was very dismis
Pros:

The property was decent outside of the hot tub being dirty.

Cons:

The room was dirty and the hot tub was dirty as well.

2026-01-19 • via Nuitee
J
Jordan • extended_group • us
2
Very disappointed
Pros:

There was not a positive thing I could say about this hotel other than it was by a Starbucks, Thank God!

Cons:

The rooms were very dated, furniture in rough shape. I paid for 4 people, there were towels and linens for 2 people. I had to call and ask for sheets and blankets for the pull out couch. They sent up 1 blanket and 1 pillow. The water slide they display in the picture is broken and the starbucks “on location” has a broken machine so they cant make you anything.

2026-01-19 • via Nuitee
K
Kamara • couple • us
8
2026-01-19 • via Nuitee
D
Demitrius • family_with_children • us
8
It was worth it
2026-01-19 • via Nuitee
K
Kaj • family_with_children • us
4
Great location, but cheaper options out there that include breakfast and no pets.
Pros:

Rooms were very spacious and everything seemed cleaned. Pool was enjoyable and the hotel was not far from everything we wanted to do. Person at check-in was very friendly.

Cons:

-Specifically booked this hotel because we wanted a hot-tub, and for the location to a few things we were doing. I had called ahead to make sure the hot tub was working. We used the hot-tub but the water was just warm and there was really only one working jet.
-Our bathroom door was a sliding farm-door that we could not close while in use because the light switch was in the way.
-During our stay I kept being woken up by 2 different dogs barking. I had called down to the front desk and they said they would look into it, but this did not stop the issue and again was woken multiple times by what sounded like the same dogs.
-Not a complaint but also did not like having to get towels at the front desk for the pool/hot-tub. Understand why from issues with theft but very inconvenient.

2026-01-12 • via Nuitee