Sonesta Hotel Grand Rapids Airport

Hotels
•
Sonesta Hotels
6.6 (382 reviews)
3333 28th Street Southeast , Grand Rapids , US
+1 616-949-9222

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Free
Children allowed

Facilities

ATM/banking
Front desk (limited hours)
Express check-in
Free wired internet
Access to nearby indoor pool
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Free beach shuttle
Pool sun loungers
Offsite parking discounted rates available
See all facilities

Review Highlights

Pros:
Friendly/helpful front desk staff (often)
Convenient location near restaurants/mall
Some rooms are clean and modern
Comfortable beds in many reports
Quick response for small requests (crib)
Cons:
Facility and rooms reported as dirty; pool area dirty and rust
Many amenities unavailable/closed (pool/whirlpool/water slide, restaurant/bar)
No breakfast despite being advertised
Maintenance problems: broken elevators, broken bed, jammed doors, boarded windows
Service failures including rude AM staff and a reported discriminatory management incident
Noise/safety concerns (smell of weed, fighting) reported by guests
Deposit/charge disputes and slow refunds

Categories

Cleanliness
4
Multiple reviews report dirty rooms, pool area and rust, broken fixtures and boarded windows; several guests explicitly describe the facility as 'very dirty' and in need of major work.
Service
8
Front desk staff frequently described as friendly, helpful and responsive (crib delivered, check-in assistance), though there are notable service failures (AM desk attitude, refusal of handicapped room and a severe management incident). Overall many guests found desk staff helpful despite isolated serious problems.
Location
9
Location is repeatedly praised as convenient, near restaurants and mall and easy to find; this is consistently the strongest positive across reviews.
Room Quality
7.5
Some rooms described as clean, modern and with comfortable beds, but others report maintenance issues (mattress with waves, broken bed, jammed doors, boarded window) leading to a mixed but generally above-average room quality.
Amenities
4.5
Many amenities unavailable or in poor condition: pool filters not running/dirty, whirlpool roped off, water slide closed, elevators broken, towels must be checked out; restaurant and bar closed for remodel — clear negative trend for amenities.
Value for Money
7
Several guests note the hotel is convenient for the price and beds were comfortable, but issues like denied refunds, slow deposit returns and maintenance problems reduce perceived value somewhat.
Food and Beverage
3.5
Repeated complaints that advertised free breakfast, restaurant and bar were unavailable; multiple guests explicitly report 'no breakfast' or food services closed.
Overall Experience
9.3
Overall impressions are mixed but often salvaged by helpful front-desk service and strong location; however significant cleanliness, amenity and occasional safety/noise issues create a polarized experience for guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Location in Grand Rapids Entertainment District
Situated in the heart of Grand Rapid's entertainment district, Delta Hotels by Marriott Grand Rapids Airport offers a vibrant and lively atmosphere for guests to enjoy. With a range of entertainment options just steps away, guests can easily immerse themselves in the city's culture and nightlife.

Dining Options and On-Site Starbucks
Indulge in a culinary experience at Urban on 28th Kitchen + Bar, where classic American dishes are paired with a selection of cocktails, beers, and wines. Additionally, guests can grab their favorite Starbucks coffee without having to leave the hotel premises, ensuring a convenient and satisfying stay.

Modern Amenities and Fitness Facilities
From well-equipped rooms with essential amenities to a modern fitness center with state-of-the-art equipment, Delta Hotels by Marriott Grand Rapids Airport caters to the needs of every guest. Whether staying for business or leisure, the hotel's facilities are designed to provide comfort and convenience throughout your stay.

Book your stay now at Delta Hotels by Marriott Grand Rapids Airport and experience the perfect blend of luxury and convenience during your visit to Grand Rapids.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.6
Based on 382 reviews
Cleanliness: 4
Service: 8
Location: 9
Room Quality: 7.5
Amenities: 4.5
Value for Money: 7
Food and Beverage: 3.5
Overall Experience: 9.3
C
Cesar • couple • us
6
2026-05-06 • via Nuitee
T
Tracy • couple • us
1
A very dirty facility in need of major work
Pros:

staff friendly

Cons:

advertised with restaurant and bar had neither. Pool area dirty, rooms dirty needing lots of repair our room has things hanging off of wall one bed broke

2026-05-05 • via Nuitee
C
Chamar • couple • us
10
2026-05-03 • via Nuitee
E
Elizabeth • couple • us
3
2026-05-03 • via Nuitee
M
Monique • solo_traveller • us
1
They discriminate against handicapped people
Pros:

Our request for a handicapped room was denied and we were given the farthest possible room on the top floor because they decided that handicapped people have been taking advantage of their handicapped rooms for too long and the buck stopped with Glenn Moore, the so called “manager.” when we complained we were kicked out, but only after being bullied for having one leg,

Cons:

They kicked us out for wanting a handicapped room where my boyfriend would be able to shower. They refused to give us our money back even though we didn’t stay and in fact charges us two and a half times the amount and when I tried disputing it with my credit card they lied and I can’t get my money back.

2026-04-29 • via Nuitee
A
Anna • couple • gb
7
2026-04-27 • via Nuitee
S
Sukie • couple • us
6
Room was very good. Was a little disappointed that some of the property amenities were unavailable
Pros:

front desk staff at check in and overnight was helpful, knowledgeable and welcoming.
Am staff was altogether different... was unfriendly and seemed inconvenienced by my request for change for the laundry.

Cons:

AM staff had an attitude problem
Whirlpool and pool were not available to use. Front desk attendant had informed me that Whirlpool and the pool were open. But fortunately when I went down there the Whirlpool was roped off....pool was tecnically open, but filter was not running and looked to be dirty.

2026-04-27 • via Nuitee
S
Sharmila • couple • us
7
Room was clean, bed comfortable
Pros:

Location

Cons:

Under construction

2026-04-23 • via Nuitee
A
Amanda • family_with_children • us
1
2026-04-21 • via Nuitee
E
Emily • solo_traveller • us
1
Besides having to traverse 5 floors with bags, the bed mattress had waves in it, wasn’t even flat. The elevator broke an
Pros:

It was clean and modern

Cons:

Both elevators were broken. The one elevator had a sign to use the other elevator that also was broken, not good.

2026-04-19 • via Nuitee
W
Wojcicki • solo_traveller • us
8
Pros:

Staff

Cons:

No breakfast we were told there was

2026-04-19 • via Nuitee
• family_with_children • us
10
2026-04-17 • via Nuitee
J
Jasmine • family_with_children • us
5
2026-04-17 • via Nuitee
W
Wallace • solo_traveller • us
10
Pros:

I liked the hot tub and location of the hotel. It was clean and convenient for the price.

Cons:

I didn't like that it said it had free breakfast and didn't

2026-04-15 • via Nuitee
A
Anthony • family_with_children • us
5
over crowded
Cons:

it was over crowded. did not get to enjoy the swimming pool for the kids nor did i get to enjoy the hot tub with my wife.

2026-04-12 • via Nuitee
C
Chandler • family_with_children • us
5
I WONT GO BACK
Pros:

The beds was comfortable. The pool wasn't to cold. The staff at the front desk was nice

Cons:

It was dirty. The staff like housekeepers were ignorant. The door was jammed and hardly worked the whole time. There was lots of rust by pool not sure if its ok.

2026-04-07 • via Nuitee
O
Olawande • couple • us
7
2026-04-07 • via Nuitee
K
Karla Miller • family_with_children • us
5
OK for a quick stay
Pros:

Location was easy to find. Asked for a crib and they brought one right up.

Cons:

Pool was freezing, they had a water slide but it wasn't open. Lighting was horrible in the pool area. Hot tub was luke warm and the jets weren't not that good. Restaurant and bar were both closed for remodel. You had to check out towels for the pool and return them to the front desk.

2026-04-04 • via Nuitee
E
Ellison • couple • us
10
2026-04-04 • via Nuitee
M
Misheal • couple • us
10
2026-04-03 • via Nuitee