Crowne Plaza Auburn Hills by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.2 (324 reviews)
1500 North Opdyke Road , Auburn Hills , US
+1 248-373-4550

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms and neat beds
Good breakfast options
Helpful customer service (reported by some)
Great location
Comfortable beds and pillows
Spacious rooms and strong water pressure
Friendly bar service
Cons:
Serious safety/privacy incident involving front desk/master key
Service inconsistency and reports of staff barging in
Perceived poor value / expensive for quality
Amenities failures (hot tub, sauna, microwave)
Cold or only 'okay' breakfast in some cases
Dirty public restroom in lobby and stained towels
Handicap parking distance from entrance

Categories

Cleanliness
6.8
Mixed mentions: some guests note rooms and beds are clean, while others reported stained towels and a dirty lobby restroom; cleanliness is below the target overall rating.
Service
5
Polarized service feedback: some praise excellent customer service and bartending, but multiple severe complaints (including staff barging in and a reported master-key/security breach) drive service well below average.
Location
9.6
Consistently positive: several guests explicitly praise the location and proximity; location is a strong point for this property.
Room Quality
8.8
Generally positive: frequent praise for comfortable beds/pillows, spacious rooms and good water pressure, with occasional issues (lukewarm shower, missing microwave) but overall strong room comfort.
Amenities
6
Mixed/negative mentions: hot tub and sauna not working, parking/handicap access concerns, missing microwave in some rooms and other amenity failures lower this score.
Value for Money
5.8
Several guests say the hotel feels expensive for the quality; a minority explicitly call it good value, resulting in below-target value perception.
Food and Beverage
8.4
Mostly positive: multiple compliments for breakfast and bar service, though a few guests reported cold food or only 'okay' breakfasts.
Overall Experience
7.2
Mixed overall: many guests report pleasant stays and would return, but serious safety/privacy incidents and other negative experiences create a divided overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Luxurious Amenities

Experience unparalleled luxury at Crowne Plaza Hotel Auburn Hills with an indoor pool, hot tub, and sauna available 24/7 for adult guests. Indulge in the ultimate relaxation experience during your stay.

Delicious Dining Options

Savor delectable meals throughout the day at O'Malley's Irish Tavern located on-site. From hearty breakfasts to satisfying dinners, delight your taste buds with our diverse menu offerings.

Modern Comfort

Unwind in stylish guestrooms equipped with 32-inch flat-screen TVs and complimentary aromatherapy products. Stay connected with free high-speed internet access and make use of the convenient area shuttle service.

Book your stay now at Crowne Plaza Hotel Auburn Hills for a memorable and comfortable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised the 'Breakfast Included' rate includes breakfast for two adults only. Contact hotel for details.

Please note that guests must be 21 years of age to make a reservation at this hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PTK

Location

Guest Reviews

7.2
Based on 324 reviews
Cleanliness: 6.8
Service: 5
Location: 9.6
Room Quality: 8.8
Amenities: 6
Value for Money: 5.8
Food and Beverage: 8.4
Overall Experience: 7.2
K
Keisha • family_with_children • us
10
2026-10-28 • via Nuitee
E
Emily • couple • us
8
2026-10-26 • via Nuitee
A
Anthony • couple • us
5
2026-10-23 • via Nuitee
H
Haridharan • solo_traveller • de
7
2026-10-19 • via Nuitee
V
Vincent • couple • us
9
Nice!
Pros:

Clean and neat

2026-10-19 • via Nuitee
Y
Yoriko • family_with_children • us
8
2026-10-18 • via Nuitee
K
Kendra • couple • us
9
Great
Pros:

Breakfast

Cons:

Price

2026-10-16 • via Nuitee
S
Sergio • extended_group • br
10
2026-10-13 • via Nuitee
M
Merve • couple • de
7
2026-10-12 • via Nuitee
R
Robert • couple • us
10
Good place to stay.
Pros:

Great breakfast.

Cons:

Handicap parking spots are too far from the entrance.

2026-10-11 • via Nuitee
S
Stefan • solo_traveller • de
9
2026-10-07 • via Nuitee
K
Keisha • solo_traveller • us
10
Amazing
Pros:

I like everything r the experience from the customer service to the food service and the bartender was amazing this is my 3 visit to this hotel and went i go back in December I will be staying there again ..

Cons:

Nothing

2026-09-19 • via Nuitee
J
Jennifer • couple • us
9
2026-09-13 • via Nuitee
Y
Youssef • couple • us
10
2026-09-11 • via Nuitee
Y
Youssef • couple • us
10
2026-09-11 • via Nuitee
R
Rebecca • family_with_children • us
6
2026-09-08 • via Nuitee
Y
Yipin • couple • us
1
Cons:

入住的时候，前台接待人员帮助隔壁602房间的客人直接使用万能钥匙打开了600房间的门，并没有进行过房间号的确认以及敲门确认房间内是否有人。
我们极度恐慌且隐私受到严重践踏的安全事故，导致我们不仅精神严重受创，接下来的行程也无法继续安心入住。
具体事实阐述如下：
1. 严重隐私侵犯（半裸在床）： 今晚我们在房间内休息时，酒店前台接待人员在完全没有核对宾客身份、没有确认房号、且完全没有敲门询问的情况下，直接私自使用万能钥匙（Master Key），带着一名陌生男性宾客破门闯入了我们的房间。当时，我和女朋友在房间内都没有穿裤子，半裸在床上。这突如其来的侵入对我们造成了巨大的精神重创和羞辱，极大地侵害了我们的个人隐私与人权尊严。
2. 令人生疑的动机与极度的安全隐患： 酒店事后辩称是该男性宾客没带房卡、看错了房号。但我们需要强调一个极其恐怖的细节：我们入住的 600号房间是走廊最尽头的最后一间房（死角房），而该宾客自称的房间是 602号（在我们的隔壁，并非对门）。在空间位置如此明显不对称的情况下，前台和该男子依然越过了他原本的房间，精准摸到最深处的死角房并刷卡破门。这让我们对该男子的真实意图（Intention）深感怀疑。
3. 后续行程受严重影响，无法继续入住： 发生如此严重的安全流程漏洞，且该嫌疑男子目前就住在我们隔壁，这让我们和女朋友现在处于极度惊恐和焦虑中（Insecure）。我们已经对这家酒店的安全性彻底失去信任，根本无法在这里继续度过接下来的第二晚。酒店目前仅给出“3张早餐券和免小超市费”的方案，完全是在敷衍和息事宁人。
我们的诉求：
作为 Booking 的消费者，我们在酒店购买的首要核心商品是安全与隐私，而酒店已构成严重违约。我们强烈要求 Booking 官方立即介入，协调酒店管理层为我们办理全额退款（免除/退还 6月30日至7月2日 的全部两晚房费）。鉴于目前的心理恐慌和当事员工仍在值班的尴尬情况，我们拒绝在深夜与大堂前台发生正面冲突，请 Booking 平台务必在后台为我们主持公道，开立紧急安全工单处理。期待您的答复。

2026-09-03 • via Nuitee
B
Bethany • extended_group • us
10
2026-09-03 • via Nuitee
J
Jennifer • couple • us
10
It was a very nice place definitely go there again in the future
Pros:

Location eas great. Didn't try the breakfast

2026-08-30 • via Nuitee
S
Stefano • couple • it
7
2026-08-26 • via Nuitee