Hotel Indigo Rochester - Mayo Clinic Area by IHG

Hotels
Hotel Indigo
8.4 (689 reviews)
220 South Broadway , Rochester , us

Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Inconsistent customer service

Categories

Cleanliness
8.43
The rooms are reported as clean and well maintained.
Service
8.6
Multiple reviews highlight the friendly and accommodating service from staff, particularly Anne and Ashley.
Location
8.94
The hotel's location is praised for its proximity to the Mayo Clinic and easy access via skywalks.
Room Quality
8.29
Guests mention comfort level and spaciousness of rooms, with minor issues addressed promptly by staff.
Amenities
8.12
Basic amenities were available, and certain restaurants and charging ports were appreciated.
Value for Money
8.18
The hotel is viewed as a good value for those visiting the Mayo Clinic.
Food and Beverage
8.33
Food options are described positively, especially in terms of quality and service in the dining area.
Overall Experience
8.3
Overall, guests had a positive experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:06

Property Description

Conveniently Connected to Mayo Clinic
Located in downtown Rochester, Hotel Indigo Rochester - Mayo Clinic Area offers seamless access to the Mayo Clinic through an indoor skyway system. Enjoy the convenience of reaching your appointments easily while staying in modern comfort.

Modern Amenities and Comfort
Each room features a 32-inch flat-screen TV, a spacious work desk with an ergonomic chair, a refrigerator, and a coffee maker. In-room dining services are also available for a relaxing meal in the comfort of your room.

Fitness and Business Facilities
Stay active at the on-site fitness center or unwind with a drink at the hotel lounge. For business travelers, take advantage of the business center for any work needs during your stay.

Experience comfort, convenience, and modern amenities at Hotel Indigo Rochester - Mayo Clinic Area. Book your stay now for a seamless Mayo Clinic visit.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RST

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 16 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 689 reviews
Cleanliness: 8.43
Service: 8.6
Location: 8.94
Room Quality: 8.29
Amenities: 8.12
Value for Money: 8.18
Food and Beverage: 8.33
Overall Experience: 8.3
D
Dan solo_traveller us
9
2026-04-14 via Nuitee
L
Laura couple us
4
Slept there and left
Pros:

Location

Cons:

Our room had NO window, not sure how that works with fire codes. We were not told it didn’t have a window, it was an ADA room. Sad because you are in a wheelchair you are stuck in a room like this. It felt like dungeon. Oh well let’s make our ADA rooms all windowless, save the good rooms for people who can walk!

2026-04-09 via Nuitee
L
Lawrence couple us
10
Pros:

I chose Hotel Indigo because of its convenient location to the Mayo Clinic area. I was able to use the Subway and Skyway to get to the parking garage or to the different buildings to attend my appointments without leaving a climate controlled area.

2026-04-05 via Nuitee
P
Posey family_with_children us
10
Pros:

Sp very quiet.

Cons:

Nothing really. Long walk but thats mayo

2026-03-31 via Nuitee
N
Nadia couple us
8
Cons:

Restaurant not affiliated with the hotel and restaurant manager was not kind about it

2026-03-20 via Nuitee
M
Melanie family_with_children us
9
2026-03-20 via Nuitee
C
Cassidy couple us
7
Pros:

Location was good. I liked the skyway and its convenience. Bathroom was nice.

Cons:

The bed was hard. We didn't get any info on parking when checking in and that would have been useful. We had a cleaning person wake us by knocking on our door at 8am. There was only one coffee available for the keurig.

2026-03-15 via Nuitee
L
Lesa solo_traveller us
5
Great location, clean room & unfriendly desk staff.
Pros:

Location was great

Cons:

Desk staff indifferent & kind of rude. Couldn’t pay cash for anything. No microwave in room. Had to pay for parking.

2026-03-15 via Nuitee
A
Angela couple us
10
2026-03-15 via Nuitee
F
F7039BEmichaelk Solo travel
8
Clean and quiet.
Pros:

Very clean, quiet, close to Mayo Clinic and connected to the subway. Parking is attached and convenient.

2026-03-12 via Tripadvisor
S
shannonbE2060EM Family
10
Wonderful experience
Pros:

Hotel Indigo is absolutely beautiful and very clean. Very well kept. The staff was friendly and very helpful. Crave Restaurant has delicious options, reasonable prices. Larry, the shuttle driver, saved my stress level! We were there for surgery and he made all the back and forth trips so easy for me! Funny guy and full of great information! 10/10 amazing hotel, restaurant and service!

2026-03-11 via Tripadvisor
S
Seaside20055026447 Family
8
Hotel Indigo Rochester
Pros:

The Hotel Indigo, conveniently located a few blocks from Mayo Clinic, provided us with an appropriate place to stay while we met with our doctor to address my husband's medical care. The hotel room was clean and bright and the hotel staff quickly met our needs whenever we had a question. A free shuttle to the hospital was available Monday through Friday when requested. The restaurant, Crave, with a friendly staff, offered a nice variety of food with a focus on sushi and was perfect for a quick breakfast, or a relaxing lunch or dinner.

2026-03-09 via Tripadvisor
J
Jenny family_with_children us
10
Would stay again!
Pros:

Great location, very easy to find. Staff was very friendly and helpful. Rooms were clean and beds were comfortable.

2026-03-09 via Nuitee
M
M2794NQmelissaf Business
10
Great hotel!
Pros:

Beautiful , clean and fresh ! Friendly and so accommodating . Such a great stay !

2026-03-08 via Tripadvisor
T
Tim couple us
9
2026-03-08 via Nuitee
J
John couple us
7
2026-03-06 via Nuitee
T
T3400CYmattheww Couples
8
Nice room but...
Pros:

As usual we had a nice clean room. The part I can't understand is why a premium room has to overlook a parking garage with its noises and the need to keep the drapes closed. The other part of the stay was the parking garage which is not part of the hotel but seem s to be run by the city. We were supposed to have free parking but the system didn't work and I ended up paying to get out of the garage.

2026-03-04 via Tripadvisor
1
131krisn Couples
10
Convenient, nice downtown hotel
Pros:

Nice hotel very convenient for walking the skyway to Mayo appointments.

2026-03-04 via Tripadvisor
T
twister13 Couples
8
Conveniently located, parking, (extra) restaurant & bar on premises!
Pros:

The entrance into the hotel was confusing. Parking in lot behind was convenient. Check in was ok. Our room ( upper floor facing street) was furnished nicely & clean. Crave restaurant was convenient & food was good. Short distance walk to Mayo or can take the Skyway.

2026-03-03 via Tripadvisor
V
Valerie solo_traveller us
10
Pros:

Very clean and conveniently located in the heart of downtown

Cons:

No breakfast except a very expensive restaurant

2026-03-02 via Nuitee