Jazz Hotel Penang

Hotels
8.5 (3640 reviews)
Jalan Seri Tg Pinang , George Town , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
excellent service
friendly staff
spacious rooms
good atmosphere
Cons:
cleanliness issues
limited food variety
service delays

Categories

Cleanliness
8
Cleanliness was mentioned negatively such as dirty bathrobe and stains.
Service
9.5
Service was generally praised, particularly mentioning helpful staff.
Location
9
Location is convenient and accessible, with positive impressions of nearby attractions.
Room Quality
8.5
Rooms are spacious and comfortable, but some furniture is outdated.
Amenities
8
Basic amenities exist, but improvements requested for variety in food.
Value for Money
8.5
Value is decent, though food and service delays noted.
Food and Beverage
7.5
Food options were limited, and service was delayed on certain occasions.
Overall Experience
9
Overall stay was enjoyable with strengths in service and atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:57

Property Description

Luxurious Amenities

The Jazz Hotel Penang offers a range of luxurious amenities including a fitness centre, indoor pool, and concierge services.

Modern Comforts

Each air-conditioned room is equipped with a flat-screen TV, minibar, and private bathroom with a bidet for the ultimate comfort of guests.

Convenient Location

Situated near Tanjung Tokong Beach and just a short distance from popular attractions like Straits Quay and Penang Botanic Gardens, Jazz Hotel Penang provides an ideal base for exploring the city.

Book your stay at Jazz Hotel Penang now to experience unparalleled luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for MYR 31.45 per person per night when using an existing bed.
    People 3 years old and over stay for MYR 90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 3640 reviews
Cleanliness: 8
Service: 9.5
Location: 9
Room Quality: 8.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 7.5
Overall Experience: 9
N
Noor Nazreeq Mukhzanee • solo_traveller • my
7
2026-04-18 • via Nuitee
M
Mobarek • solo_traveller • fr
7
Pros:

Le personnel a l'écoute, pas besoin de laisser une caution, dans l'ensemble pour un hotel transit il fait l'affaire

Cons:

Bruit de tuyauterie qui vient de la salle de bain et une forte odeur de cigarette desagreable durant tout le sejour.

2026-04-16 • via Nuitee
A
Aaron • couple • my
9
2026-04-15 • via Nuitee
C
Colm • solo_traveller • au
4
Jazz is indeed an acquired taste
Pros:

The doorman/security man was freindly and pleasant.
Room was ok.
Wifi was ok.
Bath bomb was good.

Cons:

Breakfast was inedible.
Pool was murky.
Safe didnt work.

2026-04-13 • via Nuitee
F
Farah • solo_traveller • my
10
2026-04-13 • via Nuitee
N
Najwa • couple • my
6
2026-04-12 • via Nuitee
K
Kent Gu Kok • family_with_children • my
6
2026-04-07 • via Nuitee
T
Tengku • family_with_children • my
7
2026-04-07 • via Nuitee
R
Rosmiza • family_with_children • my
5
2026-04-06 • via Nuitee
C
Chiew • family_with_children • au
6
In transit
Pros:

Room size is good, location close by to shops.

Cons:

Maintenance of the bathroom is poor, sink is semi clogged and tiles in the shower cubicle is not well cleaned.

2026-04-05 • via Nuitee
C
Claire • family_with_children • au
4
Very basic hotel - you get what you pay for. Location was central to our friends - not much else.
Pros:

The pool area could’ve been lovely, except that the water wasn’t clean and had little bits of dirt and grime in every corner.

Cons:

Our room smelt like a sewer and there was construction going on in the room next to us.
Our key card never ever worked first time. I had to scan about 10 times before I could get into my room. The water temperature in the shower was so sensitive. Either scalding hot or freezing cold.
The gym needed better air conditioning & ventilation.
The po needs to be cleaned much better.

2026-04-05 • via Nuitee
R
Reena • family_with_children • my
10
2026-04-05 • via Nuitee
D
durul azrin • solo_traveller • my
9
2026-04-04 • via Nuitee
A
Azlindawati • couple • my
6
2026-04-02 • via Nuitee
S
sya • couple • my
10
2026-03-30 • via Nuitee
M
Munavar Bin • family_with_children • my
8
2026-03-29 • via Nuitee
D
Delphine • family_with_children • my
9
Pros:

酒店内非常干净舒服，还很宽敞，采光也很好，隔音也很好，浴缸很大厕所很干净，工作人员服务都很好

2026-03-27 • via Nuitee
N
nur afiqah • family_with_children • my
7
Pros:

Staff nice..

Cons:

Breakfast need improve..

2026-03-27 • via Nuitee
B
Boutrou • solo_traveller • au
5
Cons:

Mold and humidity in level 10. Smell realy bad. Wall paper in room was peeling due to humidity

2026-03-26 • via Nuitee
C
Clara Jane • extended_group • my
8
Affordable stay. Good facilities.
2026-03-26 • via Nuitee