Holiday Inn Virginia Beach - Norfolk by IHG

Hotels
Holiday Inn Hotels & Resorts
7.8 (961 reviews)
5655 Greenwich Road , Virginia Beach , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Fantastic service from Ben and Tomeka
Great location and food quality
Cons:
Cleanliness issues in the bathroom
Some service delays noted

Categories

Cleanliness
6.55
The bathroom shower was moldy and dirty, as mentioned in the reviews.
Service
8.55
Many positive comments about staff, especially Ben and Tomeka, indicating high service levels.
Location
8.05
Good location cited in multiple reviews, but not overwhelmingly positive.
Room Quality
8.05
Generally good quality rooms were highlighted, although one review noted issues.
Amenities
7.55
General positive remarks about facilities but no specific mentions of amenities.
Value for Money
8.05
The overall stay was seen as valuable but with some complaints.
Food and Beverage
8.05
Positive reviews on food quality and service, especially at the bar.
Overall Experience
7.55
Overall experience was good but marred by cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:20

Property Description

Stylish Restaurant, Lounge, and Bar
This Holiday Inn hotel boasts a stylish restaurant, lounge, and bar, offering guests a delightful dining and relaxation experience during their stay.

Modern Amenities and Facilities
Guest rooms at Holiday Inn Virginia Beach - Norfolk are designed with a contemporary style and equipped with modern amenities such as free WiFi, 37’’ flat-screen TVs, and Keurig coffee-makers, ensuring a comfortable and convenient stay for all visitors.

Fitness Center and Outdoor Pool
Stay active during your visit by utilizing the hotel's fitness center with treadmills, stationary bicycles, and free weights. After a workout, unwind by taking a refreshing swim in the seasonal outdoor pool, perfect for relaxation and rejuvenation.

Plan your stay at Holiday Inn Virginia Beach - Norfolk to enjoy these fantastic amenities and more for a memorable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Breakfast included rate is only for 2 guests, additional guests will have applicable charges for breakfast.

Please note, guests must be at least 21 years of age in order to check in at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 961 reviews
Cleanliness: 6.55
Service: 8.55
Location: 8.05
Room Quality: 8.05
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 8.05
Overall Experience: 7.55
T
Trudy family_with_children us
7
Pros:

Cozy & quiet

Cons:

I was charged a reservation fee which was the cost of 1 night stay priort checkin. However I was still charged full price for 3 nights at check in. Still waiting to be refunded.

2026-03-27 via Nuitee
C
Charisse family_with_children us
7
This was an excellent stay!
Pros:

The room was clean and housekeeping was very attentive. Breakfast was great, the selection choices were way above standard.

Cons:

All was good, I do not have any dislikes at the moment.

2026-03-26 via Nuitee
V
Valeriia solo_traveller us
10
2026-03-25 via Nuitee
C
Carpenter family_with_children us
7
Great staff. Pretty hotel. Easy to get to and plenty of parking.
Pros:

Breakfast was not hot. The food was good but barely warm. We were early, so I don't think the pans had warmed up yet. Flavor was good though. The staff were very nice. Everything was clean. The decor was nice. Plenty of parking.

Cons:

There could have been at least one medium -soft pillow. All 4 were firm. The toilet paper holder was installed wrong, so one roll fell off right away. Had I been in a wheelchair, it could have been a problem. I took pictures because it struck me as odd that it was a construction issue that had not been fixed.

2026-03-23 via Nuitee
E
Elizabeth couple us
8
2026-03-19 via Nuitee
S
Sheila couple us
10
2026-03-17 via Nuitee
M
Maria family_with_children us
10
2026-03-16 via Nuitee
J
jazonttip Family
10
Great customer service
Pros:

Anitra was very sweet and informative about questions I had.

2026-03-14 via Tripadvisor
8
893rayg Family Santee, California
10
Come with problems, leave on cloud 9...
Pros:

We had an unexpected addition for our stay, and Angelica came through and helped us out tremendously! We had 3 in a room, and even though the hotel was sold out, Angelica was able to push & look for a special accommodation for us. Such great customer service!

2026-03-13 via Tripadvisor
H
H2576UWryanf Business
10
Great Hotel
Pros:

Anitra was great and provided a friendly and fast check in.

2026-03-13 via Tripadvisor
7
764shaded Couples
10
Assistance with making my stay memorable I will be coming back.
Pros:

Up grade was great very helpful with Anitra,

2026-03-13 via Tripadvisor
D
DeanStock Business Richmond, Virginia
10
Nicole was the best!!
Pros:

Nicole was delightful at the front office made the experience even better.

2026-03-13 via Tripadvisor
9
923earlj Business
10
Thank you
Pros:

My stay was awesome. Customer service was awesome as well, thank you Anitra for make my great and your wonderful Customer service

2026-03-12 via Tripadvisor
U
U6264UAjorgeo Business
10
Clean room anitra is good
Pros:

Thank you anitra she was nice room was clean

2026-03-12 via Tripadvisor
R
R9273MTrobertc Business
10
Awesome
Pros:

Anitra was awesome. Very respectful.

2026-03-12 via Tripadvisor
A
andrewhS3410TZ Family
10
Service was great, thanks Anitra!!!
Pros:

Service is exceptional and Anitra at the front desk is very helpful and made my stay most memorable!!! Will be coming back when I stop by again in VA!

2026-03-12 via Tripadvisor
H
H1713TBtracyw Business
10
Highest Level Of Professionalism, and Service
Pros:

Location: Holiday Inn Virginia Beach. Anitra gave excellent service; I was frustrated, cranky, and tired from a seven hours flight delay and she kept a very professional attitude , she was empathetic to my situation. Reassuring me that everything was going to be fine, and my frustration was understandable. In the face of her positive attitude, and never once lost her smile. I had no choice but to calm down and accept that things happen to let it roll the proverbial duck’s back. She is a great ambassador as to the quality of service and professionalism at your establishment. I am happy for this opportunity to express my sincere appreciation, and gratitude that Anitra was the first person to greet me at check in. Thank you for recognizing and employing such a wonderful, warm, and compassionate person.

2026-03-12 via Tripadvisor
X
X2567JTdavidr Family
10
AWESOME STAFF
Pros:

Spent a night with my family, the staff was so kind to me and my family .Special thanks to Angelica, Antifa and the lady on the cafeteria. These ladies made us feel welcomed, we'll be returning here for our next stay in Virginia

2026-03-11 via Tripadvisor
E
ebonib788 Family
10
Beautiful experience
Pros:

Antria and Nicole were wonderful and th room was immaculate. The bathroom was neat and clean. The location is in a great spot close to everything and to the church I’ll be fellowshipping with. The atmosphere was second to none and very inviting and the night staff was very welcoming.

2026-03-11 via Tripadvisor
I
idaromero Family Madera, California
10
Thank you Anitra
Pros:

The front desk receptionist Anitra was very kind and helpful. She had a great personality and we just had an overall great experience.

2026-03-10 via Tripadvisor