Holiday Inn Virginia Beach - Norfolk by IHG

Hotels
Holiday Inn Hotels & Resorts
7.8 (1014 reviews)
5655 Greenwich Road , Virginia Beach , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Fantastic service from Ben and Tomeka
Great location and food quality
Cons:
Cleanliness issues in the bathroom
Some service delays noted

Categories

Cleanliness
6.55
The bathroom shower was moldy and dirty, as mentioned in the reviews.
Service
8.55
Many positive comments about staff, especially Ben and Tomeka, indicating high service levels.
Location
8.05
Good location cited in multiple reviews, but not overwhelmingly positive.
Room Quality
8.05
Generally good quality rooms were highlighted, although one review noted issues.
Amenities
7.55
General positive remarks about facilities but no specific mentions of amenities.
Value for Money
8.05
The overall stay was seen as valuable but with some complaints.
Food and Beverage
8.05
Positive reviews on food quality and service, especially at the bar.
Overall Experience
7.55
Overall experience was good but marred by cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:20

Property Description

Stylish Restaurant, Lounge, and Bar
This Holiday Inn hotel boasts a stylish restaurant, lounge, and bar, offering guests a delightful dining and relaxation experience during their stay.

Modern Amenities and Facilities
Guest rooms at Holiday Inn Virginia Beach - Norfolk are designed with a contemporary style and equipped with modern amenities such as free WiFi, 37’’ flat-screen TVs, and Keurig coffee-makers, ensuring a comfortable and convenient stay for all visitors.

Fitness Center and Outdoor Pool
Stay active during your visit by utilizing the hotel's fitness center with treadmills, stationary bicycles, and free weights. After a workout, unwind by taking a refreshing swim in the seasonal outdoor pool, perfect for relaxation and rejuvenation.

Plan your stay at Holiday Inn Virginia Beach - Norfolk to enjoy these fantastic amenities and more for a memorable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Breakfast included rate is only for 2 guests, additional guests will have applicable charges for breakfast.

Please note, guests must be at least 21 years of age in order to check in at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 1014 reviews
Cleanliness: 6.55
Service: 8.55
Location: 8.05
Room Quality: 8.05
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 8.05
Overall Experience: 7.55
A
Alejandro family_with_children us
9
2026-05-15 via Nuitee
J
James solo_traveller us
8
Pros:

The front desk staff was great!!

Cons:

The cleaning staff and their lack of cleaning the rooms daily for the price of the stay..

2026-05-14 via Nuitee
M
Morton couple us
5
2026-05-13 via Nuitee
R
R3282VKmarkj Business
8
Quick Trip
Pros:

Very clean hotel. Bed sheets were not put on correctly which made me question if they had actually been changed.

2026-05-12 via Tripadvisor
S
sucenah Family
10
GREAT STAY!!
Pros:

Amber R was an ANGEL! She was very kind, welcoming, and personable. Her hospitality was unmatched! I will definitely choose to come stay again. She is truly a great addition and representation of this establishment! A MILLION STARS! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

2026-05-12 via Tripadvisor
B
BROOKS couple us
10
2026-05-12 via Nuitee
5
506lorettav Family
10
Front desk experience
Pros:

Ms Crystal Green was so pleasant , friendly, knowledgeable and professional when I asked a few questions.
She took time with me when we were checking out.
And the beautiful flowers she gave me, were an amazing surprise and treat!

2026-05-10 via Tripadvisor
E
emmapW6784QW Couples
10
Wonderful Service
Pros:

I was very pleased with the service that we received from Ms Bussey.

2026-05-10 via Tripadvisor
C
Cedric couple us
7
2026-05-10 via Nuitee
C
Coca-cola solo_traveller us
10
The Best Hotel/Staff ever!!
Pros:

Staff: Ms. Elaine, Ms. Carlatta, Mr. Eddie, Ms. Sylvia and Ms. Angelica. Everyone and everything was absolutely phenomenal!!! Cannot wait to return!!! 🥰🥰

Cons:

Everything was amazing!!

2026-05-10 via Nuitee
E
Evelyn couple us
10
Pros:

Very welcoming n rooms were spacious

Cons:

Reservation line wasn't working, kept getting hung on

2026-05-10 via Nuitee
7
726kymh Business Atlanta, Georgia
10
The bar @ my hotel
Pros:

Topeka, was very pleasant. The service was great. I really enjoyed myself.

2026-05-09 via Tripadvisor
S
sauli2p Business
10
Quality & Professionalism
Pros:

Jalynn & Eddie best customer service

2026-05-07 via Tripadvisor
G
Grace solo_traveller us
2
Pros:

Food

Cons:

Got accused of smoking in the room which I know was untrue I am on oxygen so no threr no smoking. Was charge 250.00 it was join room which was not with us. The whole stay staff was knocking on door trying to find who was smoking the floor smelled weed, i believed we was scapegoat because they saw going outside to smoke they thought the joint room was the one smoking. I have documented proof that i am oxygen so i know there was no smoking , tried to explain to management which treated me rudely. Plusci had my granddaughter with bme which is allergic . Management not would listen. Which i have proof of oxygen use abd allergies . Documented from medical experts

2026-05-05 via Nuitee
B
B4395EAterrys Business
10
Loads of fun away from home
Pros:

Had the best service at the bar. Tomeka was friendly and fast. Never waited for anything. She pores the best draft beer also makes a fine martini. I enjoyed a ribeye steak for dinner. It was cooked perfectly the way I requested it. Carmenta was the cook and what a cook she was. I will definitely be back to this hotel.

2026-05-04 via Tripadvisor
C
Christy family_with_children us
10
We stay again in two weeks! We love this hotel.
Pros:

The property is huge and has so many amenities. Very clean and cozy.

Cons:

Nothing

2026-05-04 via Nuitee
A
Amanda solo_traveller us
5
Pros:

Location was good. Price was great. Staff was friendly

Cons:

The beds were very hard. The shower curtain had mold on it and the bathroom was not very clean.

2026-05-03 via Nuitee
Y
Y6748PDaudreyf Business
10
Angelica Made the difference
Pros:

Friendly staff every stay—I travel here often for work, and Angelica truly stood out by quickly connecting my rewards number when others couldn’t. She made the process seamless and went above and beyond to help. Always a great experience!

2026-05-01 via Tripadvisor
S
Shirlisa couple us
10
2026-04-26 via Nuitee
C
chmielecki solo_traveller us
10
2026-04-16 via Nuitee