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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Business center
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Heating
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Games room
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Karaoke
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Shared lounge/TV area
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Board games/puzzles
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Minimarket on site
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Outdoor pool - seasonal
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Kid meals
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Snack bar
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ATM/cash machine on site
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Heated pool
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Electric vehicle charging station
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Vending machine - drinks
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Indoor play area
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Vending machine - snacks
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Evening entertainment
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Entertainment staff
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Outdoor fireplace
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Shallow end
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Amenities
Burrstone Inn, Ascend Hotel Collection offers a range of luxurious amenities for a comfortable stay. From a seasonal outdoor swimming pool to a well-equipped fitness centre, guests can unwind and relax during their visit.
Convenient Facilities
The hotel boasts a restaurant and bar, perfect for indulging in delicious meals and drinks without having to leave the property. Additionally, the 24-hour front desk, ATM, and free WiFi ensure guests have everything they need at their fingertips.
Central Location
Situated just a short distance from Charles A Gaetano Stadium and Utica Zoo, Burrstone Inn is ideally located for guests looking to explore the area. With the Syracuse Hancock International Airport nearby, travel convenience is guaranteed.
Book your stay at Burrstone Inn, Ascend Hotel Collection for a luxurious and convenient experience.
Please note the pool is closed until further notice and the restaurant/bar is closed on Friday, Saturday and Sunday.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 7, 2026 until Tue, May 25, 2027
A deposit may be required at the property.
Location
Guest Reviews
Staff was nice Clean
Misrepresentation in disability accessible room Sink not accessible, not a mobility accessible bathroom or bed height, had I not had someone with me I wouldn’t have been able to use the room
We spent just one night at the inn ! The room was very clean and neat and the bed was extremely comfortable. The room was ready upon arrival and the staff was very pleasant and helpful. The breakfast in the morning that was complementary was the best we’ve had . The entire facility was clean and up-to-date. We would highly recommend staying there.
Bien.
The room itself was fairly nice, the bed was comfortable and Jonathan was very lovely and helpful.
The pool was closed, it’s mid-July and hot, and it was advertised as being open. There was no breakfast, also advertised as being available. We needed an ADA room, which was not available, and we were put on the second floor, no elevator. The outdoor carpet on the stairs was torn up and presented a fall risk for my handicapped wife. I would never have stayed here had I not paid for the room already through booking.com.
The room was clean as we're the facilities and pool.
This is a fine place to stay, no real complaints but we felt bad that there was only 1 member working as we checked in who also needed to answer calls, assist check in while also attending to other needs.
Excellent location, close to restaurants and stores.
Staff friendly
Clean rooms.
Clean and easy to navigate. Pool was nice towels available! Breakfast was delicious!
The coffee….. the coffee is bad.
Hotel was very nice. Price and
Location was good. Pool was very nice.
Bed very soft, too soft, and topper kept coming off. Other than that, it was perfect. We love it there. The staff got us a disabled bathroom that was great!!!
It was pleasant. Located in a nice location
Room was never cleaned even though a request was made. Was charged an additional $50 fee for room cleaning…
The location is convenient and the staff are friendly.
It seems as if the cost continues to increase each time I stay here. Paying over $400 for one night is a lot for a 3.5-star hotel with few amenities and it takes forever to get the $100 deposit back.
Breakfast was great, people were nice and the amenities were just right.
Pricey, bed not as comfortable as I'd like
The staff was very friendly and helpful
The bathroom was not very clean
Breakfast was excellent. However, sink in my room’s bathroom had stopper that would not close. Shower sprayed water all over the floor.
See plumbing comments above, please.
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