Burrstone Inn, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8 (681 reviews)
1777 Burrstone Road , New Hartford , US
+1 315-797-2131

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Dog friendly
Breakfast was good
Friendly staff
Clean facilities
Cons:
Cleanliness issues
Room size for handicap
Overpriced

Categories

Cleanliness
7.58
Some reviews mentioned cleanliness issues in bathrooms and room size.
Service
9.05
Overall, guests praised the welcoming and helpful staff.
Location
8.59
Convenient location, close to Utica College and good quiet stay.
Room Quality
7.04
Complaints about room size and condition, though some rooms were comfortable.
Amenities
8.07
Positive mentions of the bar, breakfast, and electric charging station.
Value for Money
7.53
Perceived as overpriced but some found value in cleanliness and amenities.
Food and Beverage
8.08
Breakfast was good with a full bar available on site.
Overall Experience
8.05
Guests had mixed experiences but overall enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:28

Property Description

Luxurious Amenities

Burrstone Inn, Ascend Hotel Collection offers a range of luxurious amenities for a comfortable stay. From a seasonal outdoor swimming pool to a well-equipped fitness centre, guests can unwind and relax during their visit.

Convenient Facilities

The hotel boasts a restaurant and bar, perfect for indulging in delicious meals and drinks without having to leave the property. Additionally, the 24-hour front desk, ATM, and free WiFi ensure guests have everything they need at their fingertips.

Central Location

Situated just a short distance from Charles A Gaetano Stadium and Utica Zoo, Burrstone Inn is ideally located for guests looking to explore the area. With the Syracuse Hancock International Airport nearby, travel convenience is guaranteed.

Book your stay at Burrstone Inn, Ascend Hotel Collection for a luxurious and convenient experience.

Important information:

Please note the pool is closed until further notice and the restaurant/bar is closed on Friday, Saturday and Sunday.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 7, 2026 until Tue, May 25, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Guest Reviews

8
Based on 681 reviews
Cleanliness: 7.58
Service: 9.05
Location: 8.59
Room Quality: 7.04
Amenities: 8.07
Value for Money: 7.53
Food and Beverage: 8.08
Overall Experience: 8.05
R
Rockhill • family_with_children • us
8
2026-10-23 • via Nuitee
T
Terrill • solo_traveller • us
10
Pros:

The woman at the counter on Monday night.

2026-10-21 • via Nuitee
L
Linda • couple • us
9
did not kbow what to expect , the name was not familiar. nice stay.
Pros:

nice to have a restaurant on site. front desk person very friendly. liked the warm cookies. also, tea and coffee always available in the lobby.

Cons:

the room could have used a lamp in the corner between the chairs. if you wanted to sit in the chairs and read there waw no light nearby.

2026-10-18 • via Nuitee
R
Robert • couple • us
3
Way too expensive for a run down facility.
Pros:

Last minute availability. Quiet.

Cons:

Dirty, carpeting stained and worn out, musty odors, no one to take order at restaurant.

2026-10-18 • via Nuitee
B
Brad • couple • us
10
would definately use again !
Pros:

breakfast was outstanding, clean and kept up very good

Cons:

no comlaints at all , very satisfied

2026-10-13 • via Nuitee
H
Hayden • couple • us
10
Pros:

Restaurant was fabulous, all the workers were fabulous everyone made us feel welcome we'd love to come and stay again

Cons:

Nothing could have been better it was absolutely wonderful

2026-10-13 • via Nuitee
A
Anthony • couple • us
10
Very Clean, Staff was GREAT..
Pros:

location We Always stay here when in Utica.

Cons:

Not much

2026-10-08 • via Nuitee
S
Suchinski • solo_traveller • us
1
2026-09-15 • via Nuitee
R
Richard • family_with_children • us
8
Clean and comfortable
Pros:

Clean lobby clean room comfortable bed, breakfast was good, more than other hotels offer. Staff was very friendly and greeted us with a smile.

Cons:

We requested a second blanket for our daughter who was using the couch bed but never received one.

2026-08-18 • via Nuitee
D
Debbra • family_with_children • us
8
Clean and comfortable good location for our stay.
Pros:

Location was perfect for the reason we were in the area. Staff geeked us with a smile and was very pleasant. Libby and hallways were clean. Room was clean, bed was comfortable, complimentary breakfast good, it was nice to see, hash browns, eggs, bacon and sausage available along with waffles and toast or bagels and hot and cold cereal. A lot of hotels have gone to a more simple menu.
We will definitely stay again when we are in the area.

Cons:

Room door did not close very well, had to push hard and lean against it to get the deadbolt to lock

2026-08-18 • via Nuitee
T
Taylor • couple • us
6
I will definitely be booking this hotel again, perfect for what I needed
Pros:

Loved the location

Cons:

The coffee station in the room was a little dusty

2026-08-16 • via Nuitee
D
Daniel • extended_group • ca
8
Cons:

Drap fripé et

2026-08-12 • via Nuitee
F
Faith • couple • us
4
It was okay
Pros:

Staff was nice Clean

Cons:

Misrepresentation in disability accessible room Sink not accessible, not a mobility accessible bathroom or bed height, had I not had someone with me I wouldn’t have been able to use the room

2026-08-07 • via Nuitee
E
edwardgL886UQ • Family
10
Over night stay to see Cloudcord perform!
Pros:

We spent just one night at the inn ! The room was very clean and neat and the bed was extremely comfortable. The room was ready upon arrival and the staff was very pleasant and helpful. The breakfast in the morning that was complementary was the best we’ve had . The entire facility was clean and up-to-date. We would highly recommend staying there.

2026-07-26 • via Tripadvisor
I
Irwin • couple • us
10
2026-07-25 • via Nuitee
J
Jean-Sébastien • family_with_children • ca
8
Pros:

Bien.

2026-07-23 • via Nuitee
D
Dylan • couple • us
8
2026-07-13 • via Nuitee
D
Deborah • couple • us
3
This was the worst place I have ever stayed in, and I did time at a Red Roof Inn once.
Pros:

The room itself was fairly nice, the bed was comfortable and Jonathan was very lovely and helpful.

Cons:

The pool was closed, it’s mid-July and hot, and it was advertised as being open. There was no breakfast, also advertised as being available. We needed an ADA room, which was not available, and we were put on the second floor, no elevator. The outdoor carpet on the stairs was torn up and presented a fall risk for my handicapped wife. I would never have stayed here had I not paid for the room already through booking.com.

2026-07-12 • via Nuitee
O
Oliveira • couple • br
8
2026-07-09 • via Nuitee
J
John • solo_traveller • us
7
Pros:

The room was clean as we're the facilities and pool.

Cons:

This is a fine place to stay, no real complaints but we felt bad that there was only 1 member working as we checked in who also needed to answer calls, assist check in while also attending to other needs.

2026-07-07 • via Nuitee