Four Points by Sheraton Kansas City Airport

Hotels
Four Points by Sheraton
8.2 (872 reviews)
11832 Northwest Plaza Circle , Kansas City , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Convenient location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.59
Some comments about cleanliness being below expectations, including hair in the bathroom and nail clippings.
Service
9.06
Staff was described as friendly and helpful, contributing positively to the experience.
Location
8.6
Convenient location close to the airport, particularly appreciated by guests.
Room Quality
8.05
Rooms were mainly described as comfortable with a few comments on minor issues with lighting.
Amenities
7.58
Mentioned lack of microwave and fridge, but some positive comments about large bottles of toiletries.
Value for Money
8.04
Affordable options were highlighted, especially considering comfort.
Food and Beverage
8.09
Food in the restaurant received positive feedback, but also noted absence of breakfast.
Overall Experience
8.56
General sentiment leaned towards positive experiences with staff and overall comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:21

Property Description

Convenient Location near Kansas City Airport
Situated next to Kansas City International Airport, Four Points by Sheraton Kansas City Airport offers complimentary 24-hour airport shuttles and shuttles within a 5-mile radius.

Comfortable and Modern Rooms
The hotel features spacious and contemporary rooms with free Wi-Fi, tea/coffee-making facilities, a safe, and a work desk, ensuring a comfortable stay for guests.

On-Site Dining and Recreation
Guests can enjoy American cuisine at the Boulevard Grill for breakfast, lunch, and dinner. The hotel also boasts an outdoor pool and a well-equipped gym for relaxation and fitness.

Experience convenience, comfort, and great amenities at Four Points by Sheraton Kansas City Airport. Book your stay now for a memorable visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 7, 2026 until Sat, May 22, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Location

Guest Reviews

8.2
Based on 872 reviews
Cleanliness: 7.59
Service: 9.06
Location: 8.6
Room Quality: 8.05
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 8.09
Overall Experience: 8.56
D
Dominik family_with_children at
6
2026-07-25 via Nuitee
T
Tarpley couple us
8
2026-07-25 via Nuitee
S
Stanley couple us
5
Not bad. Decent place to crash for the night
Cons:

Toilet paper could be of better quality.
Oetty, I know, but the Mexican hotel we stayed in the rest of our vacation was much better.
Of course I’m probably paying more for it!?

2026-07-24 via Nuitee
R
Ricardo solo_traveller us
10
2026-07-21 via Nuitee
D
David solo_traveller us
3
Old building. Total disappointment.
Cons:

This place looks fine initially. After the first glance it becomes clear it's an old, run-down property who's best days are long gone. The elevator was slow and dirty with a slimy floor. The bedboard chipped and scratched. The old, dirty carpet likely housed stains and substances I didn't even want to guess at. The staff was fine. But when I asked at the front desk whether there are towels by the pool, she gave me what looked like a standard room towel but turned out to be a bath mat. The pool was filled with rowdy high school kids playing football, who didn't cease when I entered. The location was fine, and it was economical on Booking.com. But I'll never stay here again.

2026-07-20 via Nuitee
A
Andreas couple at
8
2026-07-19 via Nuitee
J
julie couple us
1
The staff was not helpful. We were in a construction zone. I have videos of the noise, waking us up in the morning, but
Pros:

Our hotel room was clean, but we did not want to stay in it because it was too hot and there was construction going on on our hallway between 7 AM and 5 PM.

Cons:

No one told us that we could not sleep past seven because there would be concrete drilling in the room beside us. No one told us that we would be on the hot side of the building and when we arrived, our hotel room was 76°. It took 12 hours to get it down to a reasonable temperature and we had to keep our curtains closed completely to keep our room cool enough to stay there overnight. We ask for a fan and they told us they would bring one. They did not. We had to go buy a fan. The next morning we go to check out and the man had a fan on beside him and the area was air-conditioned. I swear to God, our hallway was 85° going to our room. Worst place ever.

2026-07-19 via Nuitee
M
Meander29206833289 Family
2
HOTEL HELL - Guests do NOT matter
Pros:

Our room was 76 degrees and the front desk said that is because we are on the sunny side of the building. They said that they would provide us with fans. When we returned to our room, no fans. We requested a second time and the staff said that they could not find any fans. WE HAD TO GO BUY A FAN SO OUR ROOM WAS TOLERABLE. They did not care. Also, major demolition and construction of the rooms BESIDE us started at 7AM in the morning and continued all day. This hotel is HELL. Who cares if it is clean - it is LOUD and HOT and nobody cares. They posted signs on DAY 3 after I complained like that would solve the problem (attached). I have never stayed at a hotel that does not care AT ALL about the comfort of their guests. I can't add the videos of being awakened at 7AM by construction (only pictures are accepted). Pictures of how hot our room was cannot be included because I didn't take a pic our our thermostat during our first day there. I wish I would have saved the receipt of the fan that I HAD to buy in order to sleep in comfort. However, I do have included a picture of the box of the fan. Being hot and disturbed by noise is not my idea of hospitality. We were here for the birth or our grandchild and this hotel ruined our trip. I AM NOT A FAN.

2026-07-18 via Tripadvisor
A
Alejandro couple co
1
PESIMA
Pros:

revisen los mensajes que le envie y luego de aceptar un early check in me lo cancelaron me toco pagar un over rate de 385USD PESIMO SERVICIO

Cons:

QUE NO RESPETEN LOS EARLY CHECK IN

2026-07-17 via Nuitee
J
Jorge solo_traveller ar
10
EXCELENTE HOTEL!
Pros:

No pude disfrutar del desayuno ya que me retiré temprano, igualmente pude tomar una taza de café siempre disponible en el hotel. Muy cómodo, con piscina. Superó mis expectativas.

Cons:

Nada, todo perfecto.

2026-07-17 via Nuitee
P
Paula couple co
9
2026-07-14 via Nuitee
D
Dennis solo_traveller us
7
Great location. Polite staff
Pros:

Location

Cons:

Ac noise

2026-07-14 via Nuitee
R
rkigervaron Solo travel Bogota
6
just ok
Pros:

its pretty basic and there's really nothing in the area- but it does the job if you need a one night stop to travel

2026-07-13 via Tripadvisor
C
C8727JOlisah Family
2
Unpleasant Manager
Pros:

If I could give 0 stars I would. We booked a room and was told if our flight was going to be delayed or canceled, they would refund our money because it's an airline issue, not us just canceling. However, since we are stuck in Tampa and can't fly out due to a storm ( I have all the flight delay info texts and emails ). Susanna the hotel manager blatantly said, nope won't do it on a same day cancelation. Well Susanna I'm not sure how far in advance I can give you a notice on a storm delay where we have been stting at the airport in Tampa for 8 hours. Beware before you book this hotel if you have a flight.

2026-07-13 via Tripadvisor
F
Francisco couple us
5
Pros:

The elevator is quite outdated and operates very slowly; it is in significant need of replacement.

2026-07-13 via Nuitee
O
Oscar solo_traveller co
9
2026-07-12 via Nuitee
S
Sota solo_traveller jp
10
2026-07-11 via Nuitee
M
mgamezc22 solo_traveller co
10
Pros:

Cómodo, cerca al aeropuerto, con servicio de recogida del aeropuerto al hotel gratis (solo debes llamarlos) además supremamente amables y disponibles para lo que uno necesite, además tienen detalles como agua gratis, te, café, entre otros

2026-07-08 via Nuitee
L
Lolita solo_traveller us
7
Pros:

The bed was comfortable and the room was clean, staff was ok, expected breakfast for the price of the hotel, but it's not included.

Cons:

No free breakfast with the cost of the hotel you would think that it would be included, but other than that it was a good trip

2026-07-07 via Nuitee
S
Shawn couple us
8
My girl said the bed were very comfortable
Pros:

My girlfriend was happy with it and I benefited from that so I am happy

Cons:

Cups in the rooms are pretty small

2026-07-06 via Nuitee