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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Pets allowed
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Lift / Elevator
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Express check-in/check-out
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Facilities for disabled guests
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Ski storage
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Non-smoking throughout
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Shared lounge/TV area
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Kid meals
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Key card access
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ATM/banking
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Ski storage
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Casino nearby
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Snow sports gear
Review Highlights
Categories
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Property Description
Central Location and Casino
Located in the heart of Central Reno, Ramada by Wyndham Reno Hotel and Casino offers an exciting stay with its on-site casino featuring 168 slot machines. Guests can enjoy the thrill of gaming just steps away from their rooms.
Dining Options
Indulge in a variety of culinary experiences with two on-site restaurants. From traditional fare at Diamond Diner to classic American cuisine at J.T. Ashley's, there's something to satisfy every palate without having to leave the hotel.
Entertainment and Nearby Attractions
Experience entertainment at its best with a large casino area offering table games and a sports book. Additionally, the hotel's proximity to the University of Nevada-Reno and the National Bowling Stadium makes it a convenient choice for travelers looking to explore the local attractions.
Book your stay at Ramada by Wyndham Reno Hotel and Casino for a memorable experience!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
They allow dogs.
The environment around the parking lots and part of location population.
I didn’t like anything about the property. It had no redeeming qualities.
The room was cold and had threadbare bedding and curtains. It smelled horribly and was not cleaned during my stay.
Nice Deasl and Bargains
Friendly staff and location.
Friendly and knowledgeable staff.
The street people lingering around the property. I avoided the casino after a quick tour.
There was dog fur left all over the floor like it hadn't been vacuumed for a while but other than that it was a nice room the heater was a little noisy
Customer service
Don't have a refrigerator or microwave
The 1$ jack and cokes at the casino down stairs were good
Bad part of town and they changed my room on me last minute from 1 king size bed to 2 full beds
La comodidad
I want to start by acknowledging General Manager Adalberto Flores. In a previous matter during my stay, he handled an issue professionally and ensured a refund was processed. His leadership and communication were appreciated.
However, a separate incident involving Front Office Manager Mina Villalobos was extremely concerning.
Due to an internal hotel error, another guest mistakenly provided my room number during checkout. Without properly verifying identity, the hotel processed my room as checked out and refunded the remaining seven days of my prepaid stay (approximately $2,000).
I had not checked out.
Shortly after, I received a call instructing me to vacate the room immediately.
When I went to the front desk and explained that:
• I had not checked out
• I still had seven days remaining
• The refund had just been processed and would take several business days to return to my account
I expected the situation to be calmly corrected.
Instead, I was told that if I did not pay again immediately, I would have to leave. Security was called, and I was pressured to vacate the property — despite having prepaid my full stay.
What was most disappointing was not the mistake itself, but the complete lack of acknowledgment or resolution effort. There was no apology, no temporary adjustment while the refund processed, and no attempt to de-escalate a situation caused entirely by an internal verification error.
As a prepaid guest, being placed in that position was stressful and avoidable.
Mistakes happen in hospitality. The response to those mistakes defines management standards.
I sincerely hope this incident is reviewed internally so that proper identity verification and guest resolution protocols are reinforced.
Again, I appreciate Mr. Flores’ professionalism. I hope that level of leadership becomes consistent across all management levels.
Amplias habitaciones
No limpian a diario las habitaciones sin petición.
Nada
La limpieza es deficiente, la zona es muy peligrosa esta llena de personas en la calle y suciedad. La habitación era muy sucia y no tiene mantenimiento. Habían pelos en el baño y una media. Las toallas sucias. Y mejor ni hablar de las alfombras
Dirty and rude
Staff was rude and hotel was very dirty
We like the bathroom, the hot water, and the water pressure was super.
Although it was a non-smoking room, it definitely had a residual smell of cigarette smoke.
Nice staff and close to downtown
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