Holiday Inn Shreveport Downtown by IHG

Hotels
Holiday Inn Hotels & Resorts
6.7 (875 reviews)
102 Lake Street , Shreveport , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Decent breakfast
Cons:
Unclean rooms
Rude service
Outdated facilities

Categories

Cleanliness
4.84
Multiple guests mentioned unclean rooms and poor maintenance.
Service
7.81
Some staff were friendly but there were significant complaints about rudeness.
Location
7.35
Convenient location but mentioned as a rough part of town.
Room Quality
5.8
Rooms are outdated, with complaints about small bathrooms and broken fixtures.
Amenities
6.83
Basic amenities provided, but no breakfast buffet at low occupancy.
Value for Money
6.79
Inconsistent experiences regarding value received for price paid.
Food and Beverage
7.84
Breakfast was rated decent.
Overall Experience
6.31
Overall mixed experiences, with multiple guests expressing strong dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:43

Property Description

Modern Amenities
Enjoy complimentary WiFi and unwind with a satellite TV, microwave, refrigerator, and coffee machine in each room at Holiday Inn Downtown Shreveport.

Leisure Facilities
Stay active at the fitness centre or relax with a swim in the outdoor pool. Free parking and a 24-hour reception ensure convenience throughout your stay.

Prime Location
Located just 10 minutes from Shreveport Regional Airport and a short walk from Sci-Port: Louisiana's Science Center, our hotel offers the perfect blend of comfort and accessibility.

Book your stay at Holiday Inn Downtown Shreveport today to experience the ideal combination of convenience and leisure during your trip.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SHV

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.7
Based on 875 reviews
Cleanliness: 4.84
Service: 7.81
Location: 7.35
Room Quality: 5.8
Amenities: 6.83
Value for Money: 6.79
Food and Beverage: 7.84
Overall Experience: 6.31
D
Destiny couple us
10
Amazing
Pros:

Everything was wonderful

Cons:

Nothing

2026-08-17 via Nuitee
J
Jaymes solo_traveller us
1
2026-08-11 via Nuitee
C
Christian solo_traveller us
3
Pros:

Very easy to access, nice hotel, clean rooms

Cons:

I been in several of your hotels and always I had a great experience, till this one. The Staff was rude, looks like a getto club at night, more than a Holiday Inn, a lot of people come and go, and they dont look like guests. It was no order for reception of guests, definitely a chaotic experience, and if you call the reception while you staying for any question, they never answer. We found even wet dirty towels in the room soon as we open the closets.. Definitely a bad experience.

2026-08-09 via Nuitee
A
Andrews solo_traveller us
5
2026-08-06 via Nuitee
R
Ryan family_with_children us
5
2026-08-05 via Nuitee
T
Ta’Lehyia couple us
5
2026-08-04 via Nuitee
S
Shawn Howard family_with_children us
1
2026-08-03 via Nuitee
K
Krystal family_with_children us
6
You will get great customer service and a comfy, clean room to stay in.
Pros:

The bedding was very comfortable and clean. The room and bathroom were clean and comfortable. Every staff member I encountered was extremely friendly and helpful. Great people working the front desk.

Cons:

The building needs some upgrades. The elevators are very slow and take a while to open after you have reached your floor. There is also no air flow in the elevators and it's extremely hot in them. Breakfast buffet was not very good. Biscuits were very hard and dry. Gravy was watery and the eggs had no flavor even after adding salt and pepper.

2026-08-03 via Nuitee
A
Angela couple us
10
Refreshing
Pros:

The friendly atmosphere

2026-08-02 via Nuitee
H
Hall couple us
1
Pros:

After we booked our trip and drove 4 hours to get there, the front desk attendant informed us that our reservation could not be made because they didn’t have any rooms. A call , text or email would have been nice but no nothing. Had to go find another hotel and had to pay more because of this. Will never use booking.com for anything again!!!!

2026-08-02 via Nuitee
K
Kenetia solo_traveller us
10
2026-07-24 via Nuitee
K
Krystal solo_traveller us
5
Pros:

Friendly staff

Cons:

Reserved 2 rooms, 1 bed and 2 beds, was out of 1 beds! TV didnt work so i called them they did come up and tried to fix it but couldnt get it to work and never tried to explain. Pool wouldn't open, sheets was dirty. Hot water ran out quick!

2026-07-20 via Nuitee
D
Daniel couple us
3
Waste of money!
Cons:

Swimming pool was out of service! The restaurant closed at 730 instead of 9. The cable didn’t work in our room. They didn’t take our card that I used to book the room. Our toilet was stopped up and no one could find a plunger. Some random person knocked on my door at 630am that wasn’t even a guest there and he had been roaming the halls all night. Parking was a nightmare! I would not recommend pay the extra money and go to the Hilton.

2026-07-19 via Nuitee
K
Kiwanis solo_traveller us
6
Pros:

It was very clean and the staff was amazing

Cons:

I didn’t know when I booked that it was by a train track it was loud

2026-07-19 via Nuitee
G
Graham solo_traveller us
10
Excellent
Pros:

Thought breakfast was included

Cons:

Didn't know it takes over 30 days for deposit refund

2026-07-17 via Nuitee
D
Deborah couple us
8
2026-07-13 via Nuitee
A
Amanda couple us
5
2026-07-07 via Nuitee
J
James solo_traveller us
9
Pros:

Outside

Cons:

Roaches in the room

2026-07-07 via Nuitee
C
Christopher solo_traveller us
1
2026-07-07 via Nuitee
M
mia solo_traveller us
10
2026-07-07 via Nuitee