DoubleTree by Hilton Austin Northwest - Arboretum

Hotels
•
Doubletree by Hilton
7.8 (426 reviews)
8901 Business Park Drive , Austin , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly Staff
Location
Cons:
Cleanliness Issues
High Fees

Categories

Cleanliness
7
Many reviews indicate issues with cleanliness, with mentions of bugs and unclean rooms.
Service
9.98
The staff was described as friendly and accommodating even in challenging situations.
Location
9.51
The location was mentioned positively, though some guests felt it was inconvenient due to extra charges.
Room Quality
7.96
Mixed sentiments about room quality, with complaints about noise and maintenance issues.
Amenities
6.99
Negative feedback on amenities such as limited food options and charged parking.
Value for Money
6.95
Numerous complaints about hidden fees and pricing for services like breakfast make this category poor.
Food and Beverage
7
Breakfast was noted as expensive and not included, leading to negative perceptions.
Overall Experience
6.97
Overall experiences were largely negative with several guests expressing dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:19

Property Description

Convenient Location and Modern Amenities
Situated close to major motorways and local attractions, DoubleTree by Hilton Austin Northwest - Arboretum offers a prime location for both leisure and business travelers. The hotel boasts on-site dining, a 24-hour fitness centre, in-room coffeemakers, microwaves, and small refrigerators for guest convenience.

Relaxing Outdoor Pool and Business Facilities
Guests can unwind by the outdoor pool or stay productive at the modern business centre. Whether you're looking to relax or work, this hotel provides the perfect balance of leisure and efficiency.

Nearby Attractions and Entertainment
Explore the nearby Arboretum Entertainment and Shopping District, enjoy the scenic views of Lake Travis, or visit the iconic Texas State Capitol. With so much to see and do in the vicinity, your stay at DoubleTree by Hilton Austin Northwest - Arboretum promises to be unforgettable. Book now for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.


For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 426 reviews
Cleanliness: 7
Service: 9.98
Location: 9.51
Room Quality: 7.96
Amenities: 6.99
Value for Money: 6.95
Food and Beverage: 7
Overall Experience: 6.97
V
Vargas • extended_group • us
10
2026-02-14 • via Nuitee
H
Heidi • couple • us
10
2026-02-11 • via Nuitee
J
Jesse • family_with_children • us
10
Pros:

Location, comfortable room

2026-02-10 • via Nuitee
M
Maria • solo_traveller • us
10
2026-01-26 • via Nuitee
E
Emily • couple • us
10
2026-01-24 • via Nuitee
S
Shelby • family_with_children • us
6
Decent
Pros:

I like the location the rooms were nice

Cons:

I didn’t like paying for parking and breakfast

2026-01-19 • via Nuitee
M
Michael • solo_traveller • us
6
2026-01-19 • via Nuitee
P
Pedro • couple • us
7
2026-01-19 • via Nuitee
J
Jakhongir • extended_group • uz
4
2026-01-19 • via Nuitee
H
Han • solo_traveller • us
9
2026-01-10 • via Nuitee
A
ANA TERESA • extended_group • pa
9
2026-01-04 • via Nuitee
A
Ashleigh • couple • us
10
Quinn was fantastic!
2025-12-26 • via Nuitee
K
kathleen • solo_traveller • us
10
Staff was welcoming and place was so comfortable!
Pros:

Clean, spacious, comfortable

2025-12-14 • via Nuitee
M
Mario • couple • us
2
Bad, and terrible.
Pros:

Half way decent room

Cons:

They charge for parking and add an extra $100.00 to your credit card. They didn’t explain that you have to buy the breakfast and it was expensive.

2025-12-12 • via Nuitee
D
Dream03565026239 • Business • Corpus Christi, Texas
8
Back again
Pros:

Always stay here, last time was in April and they were doing renovations. Those look to be completed. A/C being too loud on previous visits was not an issue this time. Just a good place to stay with good employees. And cookies.

2025-12-09 • via Tripadvisor
N
Navarro • solo_traveller • us
3
I don't like surprise fees. Had a motel level of room quality.
Cons:

The hidden parking fee was insulting. I'm used to getting nickled and died but this was new.

2025-12-08 • via Nuitee
D
dorian • solo_traveller • us
10
2025-11-23 • via Nuitee
A
AMI • solo_traveller • jp
5
2025-11-22 • via Nuitee
A
April • family_with_children • us
10
2025-11-20 • via Nuitee
D
Drew • couple • us
2
2025-11-03 • via Nuitee