DoubleTree by Hilton Austin Northwest - Arboretum

Hotels
•
Doubletree by Hilton
7.8 (463 reviews)
8901 Business Park Drive , Austin , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly Staff
Location
Cons:
Cleanliness Issues
High Fees

Categories

Cleanliness
7
Many reviews indicate issues with cleanliness, with mentions of bugs and unclean rooms.
Service
9.98
The staff was described as friendly and accommodating even in challenging situations.
Location
9.51
The location was mentioned positively, though some guests felt it was inconvenient due to extra charges.
Room Quality
7.96
Mixed sentiments about room quality, with complaints about noise and maintenance issues.
Amenities
6.99
Negative feedback on amenities such as limited food options and charged parking.
Value for Money
6.95
Numerous complaints about hidden fees and pricing for services like breakfast make this category poor.
Food and Beverage
7
Breakfast was noted as expensive and not included, leading to negative perceptions.
Overall Experience
6.97
Overall experiences were largely negative with several guests expressing dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:19

Property Description

Convenient Location and Modern Amenities
Situated close to major motorways and local attractions, DoubleTree by Hilton Austin Northwest - Arboretum offers a prime location for both leisure and business travelers. The hotel boasts on-site dining, a 24-hour fitness centre, in-room coffeemakers, microwaves, and small refrigerators for guest convenience.

Relaxing Outdoor Pool and Business Facilities
Guests can unwind by the outdoor pool or stay productive at the modern business centre. Whether you're looking to relax or work, this hotel provides the perfect balance of leisure and efficiency.

Nearby Attractions and Entertainment
Explore the nearby Arboretum Entertainment and Shopping District, enjoy the scenic views of Lake Travis, or visit the iconic Texas State Capitol. With so much to see and do in the vicinity, your stay at DoubleTree by Hilton Austin Northwest - Arboretum promises to be unforgettable. Book now for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.


For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 463 reviews
Cleanliness: 7
Service: 9.98
Location: 9.51
Room Quality: 7.96
Amenities: 6.99
Value for Money: 6.95
Food and Beverage: 7
Overall Experience: 6.97
C
Carla Guadalajara • couple • us
10
2026-09-18 • via Nuitee
J
Jose • solo_traveller • us
10
2026-09-15 • via Nuitee
H
Hadassah • solo_traveller • il
9
Pros:

מאוד נוח ליהודים דתיים בגלל הקרבה לבית חבד.צוות הקבלה מדהים. מסייעים בכל בקשה עוזקים לשומרי שבת. גם המארחת בארוחת הבוקר דאגה לנו לפירות ודגני בוקר כשרים. הבריכה שקטה מוצלת ןעםנכסאות נוח ומגבות טובים

Cons:

הרעש מהמזגן כדאי להחליף למזגנים חדישים יותר

2026-09-14 • via Nuitee
Z
Zulema • solo_traveller • us
10
Great customer service! Loved their cookies !!
Pros:

Excellent front desk service! Warm cookies . Did not like room assigned they moved me and showed me three rooms to chose from .

Cons:

All was to my standards .

2026-08-31 • via Nuitee
A
Antinaya • couple • us
8
2026-08-24 • via Nuitee
A
andrew • solo_traveller • us
6
Mediocre
Pros:

Quiet area

Cons:

Not well lit. I have to pay for parking. No visible security.

2026-08-13 • via Nuitee
B
Barnabas • solo_traveller • at
8
2026-08-12 • via Nuitee
J
Jose • solo_traveller • us
10
2026-08-11 • via Nuitee
E
Ermias • solo_traveller • us
4
Will never go again
Pros:

The Elvotor sound is scary service is poor and for that much price for night they also charge parking fee



price

Cons:

Nothing wrong decision

2026-08-02 • via Nuitee
J
Josh • solo_traveller • us
4
Pros:

Staff was friendly, pool was good.

Cons:

Shower was leaking on bathroom floor because shower curtain rod was broken, water in shower not hot though it was hot at the sink. A/C was too loud to sleep, when it cycled off I could hear the neighbors just as loud - Bad humming and vibrating noises. Overall poor repair, missing paint, poorly patched repair jobs, just looked run down and unpolished.

2026-07-19 • via Nuitee
T
Thiago • solo_traveller • br
8
2026-07-09 • via Nuitee
I
ILAN J • solo_traveller • nl
10
Pros:

Great place for staying, Great Staff

Cons:

All was good, no complaints

2026-07-05 • via Nuitee
A
Allyssan • family_with_children • us
10
Pros:

Front receptionist was Amazing. She was so cheerful and quickly checked us in.

2026-06-21 • via Nuitee
R
Raquel • solo_traveller • us
10
Pros:

Location was off the highway but almost hidden in a neighborhood. Staff was very friendly and helpful!

Cons:

The toilet could have been just a little cleaner but other than that everything was great. Could use some lighting that wasn't so bright but I just turned on the bathroom one when I needed that.

2026-06-06 • via Nuitee
A
Ann • couple • us
8
Nice but no free breakfast or parking
Pros:

The area.

Cons:

I don’t believe the air conditioner was working but the fan was. I didn’t like paying for parking or breakfast. We ate out.

2026-06-03 • via Nuitee
U
U4213UVgaryc • Business • Colorado
10
Great service and friendly employees
Pros:

I had a wonderful stay at this Doubletree. The staff are very nice, my room was clean and the breakfast buffet was great. I only wish I had brought some swimming shorts to jump into their pool!

2026-05-28 • via Tripadvisor
N
Nancy • couple • us
7
Adequate hotel. Great staff.
Pros:

Alexis and Nia at the front desk!! I had to interact with them quite a bit because of problems with our room and they both were friendly and very helpful

Cons:

We were two seniors and one required oxygen 100% of the time. There was a phone in the room, but the line was dead and maintenance couldn’t fix it. This was disconcerting because our room was very far from reception. The fan only had two speeds: high and auto. It was hard to regulate the temperature and when the fan was on it blew hard straight onto the desk where we sat a lot. The room was ok but crowded for two people and two beds since we stayed for multiple days. The bathroom didn’t have as much counter space as I would have liked. There were more issues that I’ve forgotten by now (a few days into my return trip). But when we checked into our hotel in north Texas the next night the difference was dramatic! The cost was the same but Doubletree was lacking a lot in comfort.

2026-05-21 • via Nuitee
J
Jesse • solo_traveller • us
10
Pros:

Location, staff, price

2026-05-19 • via Nuitee
R
Road49102626084 • Family
10
Celia is amazing!
Pros:

Celia was amazing and she took care of me and my family!!

2026-05-16 • via Tripadvisor
V
V7293ZVsarahm • Business
10
Great stay!
Pros:

I was here for a conference and the staff is so friendly! Everything went so smoothly. Celia was the best. She is so kind and warm and so personable.

2026-05-14 • via Tripadvisor