Best Western Plus Indianapolis North at Pyramids

Hotels
Best Western Plus
8 (629 reviews)
9320 Michigan Rd , Indianapolis , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean pool area
Friendly staff
Cons:
Dirty rooms
Unfriendly service

Categories

Cleanliness
5.96
Multiple reviews highlighted dirtiness and poor maintenance of rooms and bathrooms.
Service
8.93
Some positive remarks about friendly staff, but also complaints about blunt and unfriendly service.
Location
9.47
The location is decent, but concerns about surrounding areas were mentioned.
Room Quality
6.92
Guests reported issues with cleanliness and maintenance of rooms, leading to a below-average rating.
Amenities
7.95
Facilities like the pool were appreciated, yet issues with towels and broken items were noted.
Value for Money
9.41
Good value highlighted in certain reviews, but overall experiences varied significantly.
Food and Beverage
6.96
Mixed feelings about breakfast efficiency and quality.
Overall Experience
8.43
Overall mixed experiences with significant negative incidents affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:43

Property Description

Convenient Location:
Located just off Interstate 465, Best Western Plus Indianapolis North at Pyramids is only 12 miles from downtown Indianapolis, making it a perfect choice for both leisure and business travelers.

Comfortable Accommodations:
Each room is equipped with modern amenities including free WiFi, a flat-screen cable TV, microwave, and fridge, ensuring a comfortable stay for all guests.

Relaxing Amenities:
Guests can unwind by the seasonal outdoor pool, take advantage of the fitness center, and enjoy complimentary snacks and beverages served nightly, adding an extra touch of relaxation to their stay.

Experience the perfect blend of comfort and convenience at Best Western Plus Indianapolis North at Pyramids. Book now for an unforgettable stay!

Important information:

Please note that checks are not accepted. Rooms with pets will be charged a daily cleaning fee. Please note a maximum of 2 pets are permitted. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, Oct 3, 2025 until Fri, May 22, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 629 reviews
Cleanliness: 5.96
Service: 8.93
Location: 9.47
Room Quality: 6.92
Amenities: 7.95
Value for Money: 9.41
Food and Beverage: 6.96
Overall Experience: 8.43
M
Meander827926 Solo travel
10
Excellent value
Pros:

Excellent value for the money. Very clean and well maintained. I will stay here again. Great customer service at check-in.

2025-10-19 via Tripadvisor
S
Starr
8
Pros:

Room was clean and the staff was very friendly and helpful

2025-10-08 via Nuitee
A
Andrea couple us
8
2025-10-08 via Nuitee
A
Amy partner
8
Pros:

Clean, quiet and comfortable for a quick sleep stop.

2025-10-02 via Nuitee
J
Jeremy
10
Pros:

Comfy bed. Clean room

2025-09-30 via Nuitee
L
Laila family
10
Pros:

I was really skeptical about staying at the Best Western because of the bad reviews. My room was clean, bed was comfy and the staff was so nice. I definitely recommend the hotel and I'll stay again when I'm back in town.

2025-09-27 via Nuitee
R
RICHARD family
10
Pros:

Overall property was neat and clean. However, the cleanliness of the room left much to be desired - particularly the bathroom floor.

2025-09-19 via Nuitee
M
Maria
8
Pros:

Had some difficulty checking in

2025-09-17 via Nuitee
T
Troy family
6
Pros:

It was OK.

2025-09-14 via Nuitee
couple us
7
2025-09-11 via Nuitee
R
Rosalio partner
10
Pros:

The check in staff member was blunt and not very friendly or welcoming.

2025-09-08 via Nuitee
A
aman family_with_children us
1
Bad experience and tierd. I would not recommend this hotel to anyone.
Pros:

Location

Cons:

Room was very dirty. Washroom floor and bathtub was also dirty. In room TV was not working tried to fix with remote but didn’t work. Carpet of room was dirty and for a 4 family member room was too small.

2025-09-02 via Nuitee
W
William
2
Pros:

My room had no towels—ZERO. The place was run down and dingy. They advertise having an EV charging station but it hasn’t worked “in a long time.”

The location in Indy isn’t bad. But I will never stay at this hotel again.

2025-09-01 via Nuitee
K
Kyla
4
Pros:

Immediately when I got in my room the floor was covered with crumbs. Pulled back the bedding and hair strands were threaded into the sheets as well as the pillowcases. The tub clogged after taking a shower, which then clogged the toilet as well. Overall unhappy with my stay. Wouldn’t recommend.

2025-08-31 via Nuitee
G
Gregory
4
Pros:

The lobby was clean but the room was really worn. Bathroom floors were filthy,air conditioner vents were all broken and the desk marble top was broken also the chair was filthy and had cigarette burns all over it. The carpet was nasty and also had cigarette burns. The room smelled like marijuana and cigarette smoke.

2025-08-27 via Nuitee
D
David family
8
Pros:

Quick check in, room clean. Nice hotel layout.

2025-08-21 via Nuitee
S
Samuel family_with_children ch
2
Cons:

Frühstück war nicht geniessbar und Wasserautomat und Saftautomat waren sehr schmuddlig.
Die Reinigung des Zimmers wurde zu 90% nicht durchgeführt, trotz mehrmaligem nachfragen!
Die Bettwäsche wurde 7 Tage nicht ausgetauscht.
Die Badewanne wurde 7 Tage nicht geputzt.

2025-08-20 via Nuitee
Z
Zoe
10
Pros:

I love the new interiors!! Feels super fancy

2025-08-19 via Nuitee
C
Charles
10
Pros:

Friendly people

2025-08-17 via Nuitee
C
Cathy
10
Pros:

Great breakfast, clean & quiet.

2025-08-17 via Nuitee