Hotel Mesa Albuquerque Midtown

Yes, I will brief my complaint
We arrived at the hotel about 5 PM, waited to check in about 20 minutes.
While waiting we observed an angry exchange with the people in front of us, three groups, that were also being snarled at by the lady behind the desk. We watched this and it scared my wife, her brother and Sister-in-Law, both visiting from Norway.

We get up to the counter, she snarled at us too. My wife showed the reservation for a suite for 4 people. This implies at least 2 beds accommodating 2 people each bed.
I asked if it was two king size beds in our room, she replied yes and said if you want a rollaway too, just ask. We went up to the room to learn the suite had one bed and a chair in the second room.

The lady said you can rent a second room if you like for $400 a night; with a big smirk, smile on her face, seemingly delighted to be telling us this. I said we have reservation for 4, she said then why did you rent this room with only one bed?

With this idiotic comment, I began to get angry. Then just now, that same comment was made by customer care at Wyndham Corporate, "why did we rent a room with one bed", just now as I made this complaint by phone to Corporate offices. Asking why we chose a room without two beds is argumentative and idiotic. As we do not own any Ramada hotels, we did not ever hear of a suite for 4 with sleeping for 2; apparently Wyndham considers this acceptable. We did not know Wyndham policy is they may substitute a room for 4 with a room for two?

We all got angry, they threw us out, screaming at the top of their lungs to get out and we are keeping your money! We felt terrorized, deeply, a bad start to a Balloon Fiesta weekend. We shall return to Albuquerque, yet never stay at this or any Wyndham Hotel every again. We left, found two good rooms in a few minutes, online.

I was hoping for a swift refund and awaited your management’s response. Yes I could write a few pages, if I must I will, for now, perhaps this outline agrees with your licensees. We were never contacted after placing this complaint.

This was submitted to the Wyndham Hotels Customer Service with the promise to respond within two weeks; that was a month ago, no response. If you want a nightmare, stay at this hotel or any Wyndham worldwide.

Used to be legit, now the deposits fees are more than the room itself. ESPECIALLY if you have a pet. They make you do a pre check in on line. It’s just a data grab, you still have to do all of it again at the hotel. Bank with USAA they called asking if I was indeed staying there because the multiple $300 charges flagged as suspicious activity. It’s not worth the headache my opinion.

Poor room and bathroom condition. Incorrect remotes for TV. Really poor breakfast. Lack of front desk concern for quickly resolving problems.

Our room was a MESS. We had torn curtain and bed skirt, stains on the carpet and on the old worn-out couch. Damaged furniture in the room. And a VERY dangerous light switch in the bathroom. The patio door came of it's track and there is a gapping opening in the doors in the back of the hotel which did not seem safe. Trash was all over the grounds. The pool was dirty and nasty. Scum was floating on top of the pool. This hotel needs a MAJOR update and cleaning with repairs. Wyndham won't help us setting this dispute and we can't get our points back. So, we are done with Wyndham.

Bad need of maintenance. Tub was ugly, room broken furniture, pool cold, hot tub almost empty water barely covered seat, paper plates very thin, scrambled eggs little runny. Hash browns ok sausage ok, pan cake machine ok staff very nice and price was very cheep.

After doing a pre check in to avoid the delays, we arrived only to find out they did not complete anyone's pre check in's. It was an hour long wait on a long line out the door with a 4 pm check in. The room was disgustingly dirty. Clearly not cleaned or vacuumed with deep stains in the shower and mold growing in a few areas in the bathroom. The dresser was beat up with an entire large drawer missing completely. Our other room had mold growing on the walls and the TV was broken. Just disgusting and obviously no maintenance program. Ive stayed in 3 Wyndham properties this year in 3 different states, and they were all like this. Horrible

The upgrade room is absolutely gorgeous. Hardwood floors, upgrade kitchens, bathrooms Full size fridge, dish washer, and microwave. The staff was friendly, the check in was quick and the location is central to a grocery store, restaurants, and shopping.

45 min. wait to check and room was not style we had reserved. Very noisy (thin walls) but inside and from outside. Carpeting was old n dingy. Room was in poor condition

Horrible enough that we had to change hotels after the first night. THE WORST hotel we EVER stayed in. Nothing good about it.

Rooms crazy outdated. Stained carpet, bed sagged, bathroom leaking, cracked tiles, dirt on walls

AC didn't work, room was in poor condition

Room was very dirty, took cold showers, and we had the hot water on full blast. lot of damages but seemed like staff knew and didnt mind at all. Booked the hotel mostly for the pool and couldnt get in due to how cold it was. Felt like i dipped my feet in ice water. No homer Simpson statue like in the photos. Sink clogged, we had to wash our hands in the tub. Other guests running around knocking on doors around 10-12 pm. TV not working, staff being inappropriate towards guests. Extra $100 charge for damages that isnt listed when you book in advanced

Air conditioning was good, beds comfortable, needs updating and things fixed, needs new carpet, attention to detail, needs new bathroom floor but good enough for the price. Staff wa friendly and welcoming. Nice balcony.

After I paid for my room they then took a deposit. they put us in a dirty room and refused to clean it, and said if I didn't like it I could leave I told them I just wanted a clean room I wasn't complaining about NO A/C NO pool NO hot tub (maintenance said it had been out for 4 days) I told them I just wanted a clean room with no trash or dirty blankets (didn't check sheets) and for it to be cleaned restroom wasn't cleaned either. The ladie from the back office came out and told me to just leave when I asked for paperwork to show we were being kicked out she refused. My friend is 80 yrs old and on a walker / wheelchair when I asked her to take the hold off my money she had just taken the mgr laughed and said it would take 10-90 days if I even get anything I'm Furious with them

Where do I start, got there and immediately had issues. From the tv not shutting off to Hot water issues, to drain issues in the bathroom sink, it took over 20 minutes for the shower to get warm enough to step in. When I asked at the front desk the kid there ignored a lady complaining as well. When I said something, said kid came from around the desk to challenge me in the parking lot. This has been the absolute worst experience at any hotel I’ve been to, please don’t book here!!!!!!!!! I was promised a discount for my 4 day stay which never happened. If you want more details then ask, because there is more!!!! DONT STAY AT THIS HOTEL!!!! I’m warning you.

It is a filthy hotel/ old-could not turn the water off in my sink// this hotel needs updates badly- very very disappointed in Ramada, always had a good reputation.But nothing will happen probably So if not not many people will be staying at your hotel

The bathroom needs major updating.

Needs updating. Marking on walls. Shower had broken tiles. Room had a slight smell to it.

Horrible overall very unsafe dirty people and ugly customer service. Wouldn’t recommend at all.

Good