Holiday Inn Knoxville West - Cedar Bluff Rd by IHG

Hotels
Holiday Inn Hotels & Resorts
9 (608 reviews)
9134 Executive Park Drive , Knoxville , us

Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good amenities
Clean rooms
Cons:
Room issues
Uncomfortable mattresses
Overpriced breakfast
Cold pool

Categories

Cleanliness
8.59
Some concerns about dirty items and worn pet-friendly rooms.
Service
10
Staff was consistently polite and responsive, with specific praise for helpfulness.
Location
9.56
Great location, convenient access to restaurants and highways.
Room Quality
8.1
Mixed feedback with issues like uncomfortable mattresses.
Amenities
9.55
Good amenities like the pool and bar, though some improvements needed.
Value for Money
8.58
Some aspects like breakfast are considered overpriced.
Food and Beverage
8.04
Food quality noted for improvement; breakfast not worth the price.
Overall Experience
9.59
Good experience despite some issues; guests feel valued.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:37

Property Description

Family-Friendly Amenities
The Holiday Inn Knoxville West Cedar Bluff offers a range of family-friendly amenities, making it the perfect choice for your next getaway. From the inviting indoor pool to the convenient on-site restaurant, there's something for everyone to enjoy during their stay.

Convenient Facilities
Stay active and energized during your trip with access to the hotel's fitness center and children's pool. With free Wi-Fi internet available throughout the property, you can stay connected and entertained at all times. The in-room microwaves and mini-refrigerators add an extra level of convenience to your stay.

Nearby Attractions and Shuttle Service
Explore popular attractions such as the University of Tennessee and the Knoxville Convention Center, just a short drive away from the hotel. Take advantage of the complimentary local area shuttle service, allowing you to easily visit sites within a 5-mile radius without any hassle.

Ready to experience comfort and convenience at the Holiday Inn Knoxville West Cedar Bluff? Book your stay now for an unforgettable trip!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit $20 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 608 reviews
Cleanliness: 8.59
Service: 10
Location: 9.56
Room Quality: 8.1
Amenities: 9.55
Value for Money: 8.58
Food and Beverage: 8.04
Overall Experience: 9.59
M
Meander44027237160 Business
8
My stay
Pros:

Great staff, very polite engaged in conversation. Will definitely stay again when in the area again.

2026-02-09 via Tripadvisor
A
adrienneh998 Family
10
Everyone should be like him demetric
Pros:

There's a gentleman working at the counter the night we arrived. I think his name is Demetrius. Maybe I'm wrong but he was the most wonderful person ever so attended to our needs. Very knowledgeable! Wow! He is so amazing. Just say and talk with him for about a half an hour and it was just good Thank him so much! For his service

2026-02-08 via Tripadvisor
M
Moak solo_traveller us
10
The staff was very willing to help me out when I fell and injured the left knee.
2026-02-08 via Nuitee
N
nicoleaZ8453LY Family
10
Management is everything… thank you April & Trudy Ann
Pros:

From the moment we walked in we were greeted by the kindest of humans, April and Trudy Ann. We are here for a hockey tournament and they went above and beyond to make sure we knew where everything was located. A staff makes or breaks an experience and because of them we will definitely be coming back.

2026-02-06 via Tripadvisor
T
tonimariem2026 Family
10
Best front desk crew!!!!!
Pros:

Trudy Ann and April at the front desk have been so kind and helpful. This is the best service that we have had in a LONG TIME!

2026-02-06 via Tripadvisor
A
Adventure44870 Friends getaway
10
Amazing Customer Service
Pros:

I would like to give a shout out to April at Holiday Inn West Knoxville, Tn. She works the front desk and she smiled at each and every one of my complicated friends as we checked in. She worked the telephone and guest check-in at the same time. Always so pleasant. Thank you, April.

2026-02-04 via Tripadvisor
V
V9255BPkriss Family
8
Very Nice.
Pros:

It is a lovely facility. Our room was spacious and very nice. It was clean and no noise. The bathroom kept it from getting 5 stars. The shower head was not working properly. The caulking was not in good shape. The toilet paper was less that one ply, if that is possible.

2026-02-01 via Tripadvisor
H
Howard couple us
8
Wish I had breakfast and coffee
Pros:

April at the front desk was great

Cons:

Coffee and breakfast did not open until 7am and my day begins earlier then that so I had to leave without anything to eat of a nice cup of coffee

2026-01-24 via Nuitee
J
Jennifer family_with_children us
5
2026-01-20 via Nuitee
K
Kimberly solo_traveller us
7
2026-01-20 via Nuitee
E
Emily family_with_children us
1
You booked me in a room and took My money for a room/hotel that was completely booked
Pros:

You booked me in a room and took
My money for a room/hotel that was completely booked

Cons:

You booked me in a room and took
My money for a room/hotel that was completely booked

2026-01-20 via Nuitee
P
Paige family_with_children us
7
Wonderful place to stay, just wish the pool area was a bit cleaner.
Pros:

Clean, bathroom was stocked very well with toiletries, we checked in for a tournament in town and even with the long check in line the front desk was friendly and accommodating.

Cons:

The pool floor had green water and the hot tub was green.

2026-01-20 via Nuitee
D
dongG8495GZ Business
10
Same as above.
Pros:

Hotel room was nice and the staff made it comfortable. They were all very polite and friendly.

2026-01-19 via Tripadvisor
C
Collin couple us
8
Overall, a pleasant stay with great amenities,
Pros:

Great location, friendly staff, pet-friendly, and an excellent prices.

Cons:

A suggestion would be to add air fresheners on the first floor.

2026-01-19 via Nuitee
N
Natalie couple us
2
Disappinting
Cons:

The first room we were put in smelled old and moldy, the shower floor had what looked liked a layer of dust and when we pulled the sheets back there were spots of uncleanliness. We asked to move rooms, the receptionist was very kind and immediately moved us. The second room wasn’t perfect but we did stay. It was late and we were tired from traveling. At first the door would not open. We had to go all the way back down to the lobby to let them know. Which turned out you had to push up first. (Just inconvenient to talk all the back down to desk to figure out) Shower looked about the same, dirty, you could tell it had not been cleaned properly. There were lines in it that made the years of use and dirt more prominent hairs and soap scum. We just did not use it. The sheets were at least clean. The remote to the tv was covered in something sticky. You could not control the air in the room yourself.
We had already asked to switch rooms, it was late and we were tired and didn’t complain anymore because we were just staying for like 8 hours but still not up to standard. Staff was nice

2026-01-19 via Nuitee
T
Tammy couple us
8
Pros:

Very friendly staff

2026-01-19 via Nuitee
R
Robert couple gb
9
2026-01-19 via Nuitee
H
Heather couple us
8
It was affordable and clean
Pros:

Breakfast was delicious

Cons:

They need more help in the Cafe.

2026-01-19 via Nuitee
J
Jane family_with_children us
10
When traveling through that area would definitely book again.
Pros:

Location was perfect easy access to I-75. Breakfast was very good.

2026-01-19 via Nuitee
R
Rachel family_with_children us
8
2026-01-19 via Nuitee