Holiday Inn Knoxville West - Cedar Bluff Rd by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.1 (519 reviews)
9134 Executive Park Drive , Knoxville , US
+1 865-693-1011

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff mentioned repeatedly
Great location for events (UTK, soccer, track & field)
Nice/newer rooms and comfortable beds
Strong amenities: pool, indoor basketball court, on-site restaurant, entertainment (karaoke, pool table, darts)
Generally good price for many guests
Cons:
Recurring cleanliness issues (dirty showers, trash, food left in fridge, mold smell)
Breakfast not included or poor quality; extra cost noted
Front desk/organizational failures (wrong/occupied rooms, multiple room changes)
Laundry/coin machine had no change during busy events
Noise/chaos from large groups/teams on some floors

Categories

Cleanliness
6.5
Multiple reports of unclean rooms and common areas (hair in shower, leftover pizza in fridge, trash on check-in, some rooms smelling of mold), lowering this score below average.
Service
8.6
Staff frequently described as friendly and helpful, with several positive mentions; however there are notable service failures (front desk disorganization, inability to handle large groups, room-key/occupied-room incident) that prevent a top score.
Location
9
Consistently praised as convenient and close to venues (UTK, soccer tournaments, track & field), making location a strong positive.
Room Quality
8.4
Many reviewers noted nice, newer-looking rooms and comfortable beds, though some experienced problematic rooms (mold smell, multiple room changes, dirty showers), giving an overall good but imperfect rating.
Amenities
9
Amenities are a highlight: indoor/outdoor pool, indoor basketball court, on-site restaurant, karaoke, pool table and darts frequently praised; minor issues like lack of change for laundry are noted but do not outweigh positives.
Value for Money
7.6
Mixed signals: several guests said price was good, but complaints about no complimentary breakfast and billed breakfast quality/price reduce perceived value.
Food and Beverage
8
On-site restaurant receives positive mentions (good food, enjoyable events), but breakfast was called out as expensive and subpar for those who paid separately.
Overall Experience
7.7
Overall stays range from 'perfect' to seriously disrupted; many guests enjoyed the facilities and staff, but cleanliness and operational issues (room reassignments, occupied-room incident) produced notable negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Family-Friendly Amenities
The Holiday Inn Knoxville West Cedar Bluff offers a range of family-friendly amenities, making it the perfect choice for your next getaway. From the inviting indoor pool to the convenient on-site restaurant, there's something for everyone to enjoy during their stay.

Convenient Facilities
Stay active and energized during your trip with access to the hotel's fitness center and children's pool. With free Wi-Fi internet available throughout the property, you can stay connected and entertained at all times. The in-room microwaves and mini-refrigerators add an extra level of convenience to your stay.

Nearby Attractions and Shuttle Service
Explore popular attractions such as the University of Tennessee and the Knoxville Convention Center, just a short drive away from the hotel. Take advantage of the complimentary local area shuttle service, allowing you to easily visit sites within a 5-mile radius without any hassle.

Ready to experience comfort and convenience at the Holiday Inn Knoxville West Cedar Bluff? Book your stay now for an unforgettable trip!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit $20 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.1
Based on 519 reviews
Cleanliness: 6.5
Service: 8.6
Location: 9
Room Quality: 8.4
Amenities: 9
Value for Money: 7.6
Food and Beverage: 8
Overall Experience: 7.7
K
Kirsten • couple • us
10
Will def be going again!
Pros:

Big & everyone is so nice! Easy to get to surrounding things!

Cons:

The curtains on the 5th floor otw to rn 533. There is one set that is shorter that the rest and one side is shorter than the other. Just some ocd things lol. Other than that, PERFECT PLACE TO STAY!

2026-10-15 • via Nuitee
B
Bobby R. • solo_traveller • us
8
2026-10-14 • via Nuitee
R
Reese • family_with_children • us
6
Cons:

Breakfast was $16 if you didn’t book reservations with it included, and it was not good at all.

2026-10-12 • via Nuitee
R
Rafael • family_with_children • br
2
Ok, mas deixou a desejar …
Pros:

Quadra de basquete

Cons:

Limpeza ( tinha resto de pizza na minha geladeira ) e papel higiênico pela metade no banheiro …

2026-10-10 • via Nuitee
E
Elizabeth • couple • us
10
Pros:

Very friendly staff. Clean comfortable room. Great price.

2026-10-09 • via Nuitee
S
Sandra • extended_group • us
10
Pros:

Stay here for football games more than once. Rooms were nice/newer looking. Staff has always been nice

Cons:

I couldn't get a receipt from the hotel because I used a third party. Never happened before.

2026-10-07 • via Nuitee
A
Angelina • couple • us
10
Very nice place to stay
Pros:

Room was very nice and hotel was clean and staff very nice

Cons:

N/a

2026-09-17 • via Nuitee
A
Amy • family_with_children • us
9
2026-09-08 • via Nuitee
J
Jason • solo_traveller • us
8
2026-09-06 • via Nuitee
T
Trisha • family_with_children • us
9
Clean and comfortable 🤗
Pros:

We didn’t have time for breakfast but we loved staying there!

2026-08-25 • via Nuitee
J
Jessica • solo_traveller • us
10
2026-08-24 • via Nuitee
P
Pate • couple • us
10
2026-08-23 • via Nuitee
M
Marianna • family_with_children • us
7
2026-08-21 • via Nuitee
M
Meg • couple • us
3
Pros:

Location was great for the Soccer tournament, I liked all the options for the kids to do

Cons:

Breakfast was posted to start at 6am so we scheduled the team to come down before we left for game but was told breakfast wouldn’t be ready until 7am, the coin machine and the front desk had no change for washing machines when they are hosting numerous soccer families for a tournament, when checked in to room there was still trash and shower was still dirty with hair on the wall

2026-08-17 • via Nuitee
J
Jerry • couple • us
8
2026-08-14 • via Nuitee
R
Richie • family_with_children • us
10
Best stay ever
Pros:

Everything

Cons:

Nothing I didn’t like

2026-08-07 • via Nuitee
R
Richie • family_with_children • us
10
2026-08-07 • via Nuitee
R
Rachel • couple • us
2
Stay here if you want to change rooms multiple times at 9:30 at night with a toddler and a six-year-old.
Pros:

It was close to my meeting the next morning

Cons:

We had to change rooms four times until there was one that would fit my family of four, had a working TV and didn’t reek of mold.

2026-08-06 • via Nuitee
S
Stacy • family_with_children • us
8
Good but no free breakfast
Pros:

It was clean and the beds were comfy. It had an indoor basketball court - pretty cool!

Cons:

It did not have a free breakfast and should have for the price.

2026-08-04 • via Nuitee
M
Misty • extended_group • us
5
It was very upsetting to walk into an occupied room late at night.
Pros:

It was close to UTK.

Cons:

They were very unorganized. We checked after 10pm. We were given a room and a key to an occupied room. We opened the door to a room that already had people in it.

2026-08-03 • via Nuitee