Crowne Plaza Hotel Hickory by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.2 (556 reviews)
1385 Lenoir Rhyne Boulevard Southeast , Hickory , US
+1 828-323-1000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great, convenient location (close to shopping/events)
Friendly, helpful staff (front desk praised, Ashley highlighted)
Indoor pool (enjoyed by many guests)
Reasonable price / good value
Several mentions of clean rooms/property
Delicious breakfast when available
Property felt well-lit and secure (key-card entry, security guard)
Cons:
Inconsistent amenities and closures (dining room and pool closed at times)
Deferred maintenance issues (elevator out, building due for demolition cited)
Room maintenance problems (dirty baseboards, improperly made beds, dated rooms)
Pool safety concerns (slippery tiles)
No hot tub
Spotty or no in-room Wi‑Fi in parts of the building
More homeless presence reported around property

Categories

Cleanliness
6.8
Mixed cleanliness reports: multiple guests called the property 'very clean' and praised pool/rooms, but others reported dirty baseboards, improperly made beds and spotty housekeeping.
Service
8.3
Service was a clear strength: numerous mentions of friendly, helpful staff and standout front-desk service (Ashley called out by name), making stays positive for many guests.
Location
8.8
Consistently praised: close to shopping/events, convenient for comic-con, well-lit and felt safe; location and price were frequently noted as positives.
Room Quality
6
Rooms often described as dated and in need of updates; issues include slow-draining tubs, rooms not well marked, inconsistent in-room Wi‑Fi and some maintenance problems.
Amenities
6.5
Amenities are uneven: indoor pool liked by many but reported slippery tiles and occasional closures; elevator outages, limited Wi‑Fi in some areas, and no hot tub noted as negatives.
Value for Money
8
Perceived as good value: several guests explicitly said price and location were reasonable and that they got a good stay for the price.
Food and Beverage
7
Mixed F&B: some guests praised a delicious breakfast and on-site meals, while others reported dining areas being closed (missed meals) or inconsistent service availability.
Overall Experience
6.2
Overall experience is mixed: many positive stays due to location, staff and value, but serious negatives (deferred maintenance, elevator/wifi failures, closed facilities and at least one guest who left early) lower the aggregate experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Location and Complimentary Shuttle Services

Located just a 9-minute drive from downtown Hickory, North Carolina, the hotel offers easy access to Hickory Art Museum and other local attractions. Enjoy the convenience of free shuttle services within a 5-mile radius, making exploration a breeze.

Dining Options and Leisure Facilities

Indulge in American cuisine at Piedmont Park Restaurant or unwind with dinner selections at Round Wheels Lounge. Guests can also take advantage of the state-of-the-art fitness centre, full-service business centre, and complimentary access to leisure facilities.

Comfortable Rooms and Modern Amenities

Relax in rooms featuring flat-screen cable TV, free WiFi, and a coffee machine. Each warmly decorated room includes a seating area and work desk, ensuring a comfortable stay for both leisure and business travelers.

Book your stay at Crowne Plaza Hotel Hickory for a seamless blend of convenience and comfort.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 556 reviews
Cleanliness: 6.8
Service: 8.3
Location: 8.8
Room Quality: 6
Amenities: 6.5
Value for Money: 8
Food and Beverage: 7
Overall Experience: 6.2
S
Sarah • solo_traveller • us
6
Cons:

Free breakfast

2026-10-31 • via Nuitee
L
Lewis • family_with_children • us
10
Pros:

The indoor pool was very nice

Cons:

I couldn't stay longer

2026-10-27 • via Nuitee
C
Crystal • couple • us
10
2026-10-27 • via Nuitee
D
Diquail • family_with_children • us
9
2026-10-25 • via Nuitee
H
Hampton • couple • us
10
Pros:

Close to everything and very clean property.

2026-10-24 • via Nuitee
J
Jojof87 • family_with_children • us
7
Pros:

Friendly staff. Indoor pool.

Cons:

The base boards being dirty aroumd the toilet and improperly made beds.

2026-10-22 • via Nuitee
A
Ashlie • couple • us
7
2026-10-18 • via Nuitee
J
John • couple • us
2
i will never stay at this location again
Pros:

convenient location

Cons:

convenient location

2026-10-14 • via Nuitee
J
Jenkins • solo_traveller • us
10
2026-10-11 • via Nuitee
R
Robert • solo_traveller • us
1
no stay
Pros:

The nostalgia of the visit from years ago.

Cons:

The hotel is destined for demolition so there is alot of diferred maintenance. The elevator was out of order so I asked to be moved to the first level. The building is so spread out there was no wifi in my room. I became so frustrated I got a refund and left.

2026-09-17 • via Nuitee
D
Donnie • solo_traveller • us
5
2026-09-16 • via Nuitee
K
kincaid • solo_traveller • us
7
Pros:

Good stay

Cons:

Needs to be updated

2026-09-10 • via Nuitee
K
Kenneth • family_with_children • us
9
Quick stay here for us to attend the comic con.. it was a great location and the staff was very nice! We enjoyed the poo
Pros:

Great location! We loved the pool too

Cons:

Tiles in the pool were quite slippery and my daughter almost fell..

2026-09-06 • via Nuitee
J
Joshua • solo_traveller • us
10
2026-09-03 • via Nuitee
R
Rajesh • couple • in
8
2026-08-23 • via Nuitee
M
Mark • extended_group • de
10
2026-08-20 • via Nuitee
M
Miranda • solo_traveller • us
9
Pros:

Price and location was reasonable. I seen a security guard on site and no longer seen people hanging around property like my last stay.

Cons:

NA

2026-08-18 • via Nuitee
M
Mary • couple • fr
10
Beautiful hotel and very friendly staff!
Pros:

The breakfast was delicious and excellent!

2026-08-15 • via Nuitee
E
Emily • couple • us
10
2026-08-13 • via Nuitee
E
Emily • couple • us
10
2026-08-13 • via Nuitee