TownePlace Suites by Marriott Jackson

Hotels
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TownePlace Suites by Marriott
8.4 (167 reviews)
2002 Bondsteel Drive , Jackson , us
+1 517-780-0065

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Nice suite layout
Cons:
Poor cleanliness
Housekeeping issues
Limited breakfast variety

Categories

Cleanliness
7.36
Several reviews indicate poor cleaning practices, specifically hair found in the shower and inadequate room servicing.
Service
9.13
Most reviews highlight the staff's friendliness and helpfulness, especially during check-in.
Location
8.87
Review mentions great location and proximity to family.
Room Quality
8.32
Rooms were described as comfortable, but there were issues with cleaning and maintenance.
Amenities
8.35
Positive mentions of gym and breakfast, but disappointment noted regarding the absence of a hot tub.
Value for Money
8.61
Room and stay were generally considered good in relation to price, despite some issues.
Food and Beverage
7.86
Complimentary breakfast received good reviews, but variety was limited.
Overall Experience
8.73
General sentiment points to a good experience despite some cleanliness and maintenance concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:23

Property Description

Modern Comfort and Convenience

Convenient Amenities: Enjoy free bikes, WiFi, and a fitness centre during your stay.

Family-Friendly: With family rooms, a sun terrace, and an indoor pool, there's something for everyone.

Recreational Activities: Play tennis, hike, or cycle, then unwind with a barbecue at our hotel.

Experience a blend of comfort and leisure at TownePlace Suites by Marriott Jackson. Book now to enjoy a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTW

Location

Guest Reviews

8.4
Based on 167 reviews
Cleanliness: 7.36
Service: 9.13
Location: 8.87
Room Quality: 8.32
Amenities: 8.35
Value for Money: 8.61
Food and Beverage: 7.86
Overall Experience: 8.73
T
Tom • solo_traveller • us
4
No eating utensils in the room
Pros:

Liked the location

Cons:

I stayed there two years ago and really liked it. This stay it wasn't clean there where shaving stubble in the soap dish and when you walked across the floor to get in the shower I left dirty foot prints in the shower. I took the towel you step out of the shower on and rubbed it on the it was dirty

2026-07-14 • via Nuitee
K
Katie • solo_traveller • us
7
Pros:

Good breakfast, most staff were nice

Cons:

Room service didn't come through and clean or supply new towels

2026-07-11 • via Nuitee
L
Lindsay • couple • us
10
2026-07-06 • via Nuitee
B
Bundy • couple • us
10
Just what we nweded
Pros:

It was very comfortable. Easy access to shopping and restaurants.

Cons:

Bigger coffee makers
Better water pressure

2026-07-02 • via Nuitee
I
Innovative Business • couple • us
10
2026-06-24 • via Nuitee
M
Moritz • solo_traveller • us
10
Pros:

Great breakfast, nice rooms, friendly staff

Cons:

Unfortuntely there is not much around. By car good options though..

2026-06-12 • via Nuitee
A
Ashley • couple • us
10
2026-06-07 • via Nuitee
J
Jinesh • solo_traveller • us
8
2026-05-16 • via Nuitee
M
MaKenzie • family_with_children • us
8
Friendly staff , and we enjoyed our stay with our fur baby!
Pros:

Clean rooms , friendly staff , quiet and pet friendly

Cons:

Pool was not heated . And same breakfast options each day , wish there was different options like waffles , different types of eggs each day and different sides but instead it was the same exact thing each day .

2026-05-01 • via Nuitee
T
Tammy • couple • us
8
2026-04-29 • via Nuitee
M
marcia • couple • us
10
It was good.
Pros:

New and clean

Cons:

Breakfast bar

2026-04-17 • via Nuitee
D
Derek • couple • us
9
2026-04-13 • via Nuitee
• extended_group • us
10
2026-04-13 • via Nuitee
M
Marcel • solo_traveller • ch
8
2026-04-09 • via Nuitee
D
Don • couple • us
10
2026-04-08 • via Nuitee
S
Sunshine • solo_traveller • us
5
Pros:

Staff was friendly, location!

Cons:

Dirty for only being a few years old.. had to switch rooms due to dirtiness.

2026-03-31 • via Nuitee
M
Michael • solo_traveller • us
1
Worst experience ever
Pros:

Nothing

Cons:

I was harassed and lied to by multiple staff members forcing me from my room early and lying about checkout times. Worst experience ever. Never recommend this place to anybody.

2026-03-17 • via Nuitee
R
Robert • family_with_children • us
8
Exelente solo un pequeño inconveniente que no hicieron la habitación en mi estancia
Pros:

Muy buenos

Cons:

Que no hacían el aseo seguido

2026-03-14 • via Nuitee
R
Robert • extended_group • us
10
2026-03-14 • via Nuitee
A
Amy • family_with_children • us
9
Pros:

The room setup was wonderful. The desk person that checked us un was friendly and very funny.

Cons:

The bathroom faucet had mold around the base.

2026-01-26 • via Nuitee