Holiday Inn Saratoga Springs by IHG

Hotels
Holiday Inn Hotels & Resorts
8.2 (772 reviews)
232 Broadway , Saratoga Springs , us

Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Amenities
Cons:
High prices
Room quality issues
Food quality inconsistencies

Categories

Cleanliness
8.38
Both myself & my husband were impressed with the cleanliness of this establishment.
Service
8.85
The entire staff were extremely courteous, warm & friendly and very sweet & accommodating.
Location
8.89
Excellent location, close to downtown and many eateries and boutiques.
Room Quality
7.64
Rooms could use paint/refresh and bed very firm.
Amenities
8.67
Good amenities including on-site restaurant and multiple pools.
Value for Money
7.63
Price was exorbitant and no complimentary breakfast, which affected value.
Food and Beverage
7.18
Breakfast options varied, but dinner food was noted as extremely salty.
Overall Experience
8.35
A generally pleasant stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:14

Property Description

Location and Surroundings
Nestled in the heart of historic downtown Saratoga Springs, just a stone's throw away from the renowned Saratoga Race Course, the Holiday Inn offers a prime location for exploring the city's charm and attractions.

Comfortable Accommodations
Step into rooms adorned with elegant dark wood furniture, equipped with modern amenities like a microwave, refrigerator, flat-screen TV, and coffee maker. Enjoy a cozy stay with all the essentials at your fingertips.

Relaxation and Dining Options
Indulge in ultimate relaxation with access to both indoor and outdoor pools, along with a convenient fitness center. Treat your taste buds at Bookmakers Casual Eatery and Lounge, offering delicious meals and a charming patio dining experience.

Ready to experience the best of Saratoga Springs? Book your stay at Holiday Inn today!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any room Including breakfast: The rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 2, 2025 until Mon, May 18, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.2
Based on 772 reviews
Cleanliness: 8.38
Service: 8.85
Location: 8.89
Room Quality: 7.64
Amenities: 8.67
Value for Money: 7.63
Food and Beverage: 7.18
Overall Experience: 8.35
S
Stuart couple us
10
2026-03-16 via Nuitee
E
Erin couple us
9
2026-03-13 via Nuitee
W
WatTedzegt Business Rotterdam, South Holland Province
10
Great to be back in the nice hotel with very fiendly personnel
Pros:

stay at this hotel every year around this time, and it has always been a pleasant experience. However, this year my journey was far from smooth, with multiple delays and unexpected setbacks along the way. After approximately 27 hours of travel, I finally arrived at the hotel feeling exhausted.

Upon arrival, I was warmly welcomed by Brian at the reception. His kindness and professionalism immediately made a difference. After hearing about my long and difficult journey, he went out of his way to find me a quieter room, ensuring that I could rest and recover without disturbances. This level of thoughtfulness and attention truly meant a lot to me.

Brian is exceptionally friendly, helpful, and genuinely customer-oriented. He turned what had been a very tiring experience into a much more comfortable and pleasant stay. In my opinion, Brian truly deserves to be recognized as “Employee of the Year.”

I would like to sincerely thank him for his outstanding service, and I am already looking forward to my next stay.

2026-03-06 via Tripadvisor
A
Ashley couple us
10
It was a great stay, great staff
Pros:

Staff was great

2026-03-04 via Nuitee
M
matthewmY4904XW Business
10
Affordable Hotel with 5-star staff!
Pros:

I had never been to Saratoga Springs before and the staff was excellent. Amy and Krys graciously took the time (despite the incredibly busy Friday afternoon rush) to chat about all the things to see and do in the city. Additionally, the hotel offers a complimentary shuttle to the state park. The drivers, Steve and Ethan, were so punctual and willing to be meet us exactly where we were in the state park within 10 minutes of calling the hotel. The staff of this hotel really enhanced my whole weekend

2026-03-01 via Tripadvisor
A
Angela couple us
8
Nice hotel and location
Pros:

The room was big and nice. Good location.

Cons:

The rooms heating was controlled by a sensor. Turned on and off by sensing if anyone was in the room. We came back from dinner and room was very cold (62). I called front desk and was told there was nothing they could do. Meanwhile since there is no movement when we are sleeping, room dipped down to 62 degrees, again. We weren’t happy.

2026-02-23 via Nuitee
B
Bruce solo_traveller us
8
2026-02-22 via Nuitee
N
nathanielh616 Family
10
Location is Everything!
Pros:

It was amazing! What a great location! Perfect walking distance from the down town which is chock full of restaurants and shops. Friendly staff and lovely pool. Would highly recommend!

2026-02-18 via Tripadvisor
P
Patricia couple us
10
Staff were very friendly and helpful
Pros:

Close to downtown, easy walk.

2026-02-14 via Nuitee
C
Carrie extended_group us
10
Pros:

Everything went very well, we had a very nice stay.

2026-02-12 via Nuitee
J
Joy solo_traveller us
7
2026-02-09 via Nuitee
C
candiced656 Friends getaway
10
Amazing service super clean room
Pros:

Came to check in for chowder fest. I was expecting complete maddness. Not the case. We were treated like absolute royalty. Amy k. , steve from maintenance and krys were absolutely the sweetest and most accommodating service staff ive ever encountered. To make the night com
plete even after allowing us to utilize the shuttle....they started an outside fire pit for us. I was blown away. The desk attendant directed us to the bar where we were greeted with kindness from dawn. She had a full bar but was still sweet and greeted us with a smile. Im very thankful as I desperately needed a night away. Ill be back next year same hotel because no one can compare. Room was clean...smelled clean and the bathroom was immaculate. Not a spec of dust or grime. Looked freshly remodled. Thank you holiday inn!!!!!

2026-02-06 via Tripadvisor
M
miriam couple us
10
2026-01-22 via Nuitee
3
354phyllish Business
2
It was awfu
Pros:

I was overcharged $25.00 and told that this overcharge would come off the bill- it never did and I have been unable to reach anyone to help with this. Additionally, the heating element was extremely loud and the fire alarm went off twice. Do yourself a favor and stay elsewhere.

2026-01-20 via Tripadvisor
R
Rullo solo_traveller us
10
2026-01-20 via Nuitee
W
william solo_traveller us
9
Comfortable
Pros:

Nice

Cons:

All good

2026-01-19 via Nuitee
A
Andrew extended_group us
7
2026-01-19 via Nuitee
M
MARK solo_traveller us
9
2026-01-19 via Nuitee
W
William extended_group us
10
Pros:

Everything

2026-01-19 via Nuitee
R
Rachel extended_group us
8
2026-01-19 via Nuitee