The Lux Hotel & Conference Center, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8 (714 reviews)
2468 State Route 414 , Waterloo , US
+1 315-577-6068

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Helpful and friendly staff
Good breakfast options
Cons:
Limited dinner availability
Some amenities not meeting expectations

Categories

Cleanliness
7.83
Many reviews highlight cleanliness but noted some minor issues.
Service
8.8
Numerous reviews praise the kind and accommodating staff.
Location
8.34
Conveniently located near local attractions.
Room Quality
8.29
Rooms described as comfortable and well-appointed.
Amenities
7.32
Some amenities were lacking, like coffee availability for guests.
Value for Money
7.78
Standard pricing for here with some expectations of more.
Food and Beverage
7.83
Breakfast was well-reviewed, but there are limited dinner options.
Overall Experience
7.8
Generally positive experience; guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:44

Property Description

Luxury Accommodations
The Lux Hotel & Conference Center, Ascend Hotel Collection offers elegantly decorated rooms with modern amenities including free WiFi, flat-screen TVs, and kitchen appliances.

Relaxation and Recreation
Guests can unwind at the outdoor heated pool, sauna, or tennis courts. For dining options, Our Heritage Cafe offers delicious meals amidst historic decor, and Buoy's Lounge serves a variety of cocktails.

Convenience and Accessibility
With an on-site fitness center, business center, and proximity to attractions like Montezuma Winery and Cayuga Lake State Park, The Lux Hotel provides both leisure and business travelers with a comfortable and convenient stay.

Book now for an unforgettable experience at The Lux Hotel & Conference Center, Ascend Hotel Collection.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Location

Guest Reviews

8
Based on 714 reviews
Cleanliness: 7.83
Service: 8.8
Location: 8.34
Room Quality: 8.29
Amenities: 7.32
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 7.8
C
Chris • solo_traveller • us
7
2026-11-05 • via Nuitee
M
Michael • family_with_children • il
4
It is cheaper than you paid for
Pros:

An unsuccessful attempt was made to make this motel into something more.

Cons:

The attempt to improve the property stopped, before getting it too far.
The pool is small and unattended,
the rugs are old and dirty,
the paint job on the bathroom door was interrupted,
the AC old and noisy, many other things that make it NOT Lux.

2026-11-03 • via Nuitee
A
Angelika • solo_traveller • us
5
Cons:

It wasn’t clean enough to justify the price

2026-10-30 • via Nuitee
S
Sarah • solo_traveller • us
10
This was a last minute booking and we were so happy with everything especially the lady at the front desk- could not hav
Pros:

That it was clean and comfortable

Cons:

It was kind of far from the main highway

2026-10-27 • via Nuitee
M
Marchand • solo_traveller • us
6
Clean, bed comfortable. Noisy. Hotel surrounded by asphalt. No green space. Close to Seneca Fall
Pros:

Clean, bed comfortable. VEry close to Seneca Falls to see Women's National Park.

Cons:

I was near the housekeeping area. A bit noisy. No green space. Surrounded by asphalt. I thought it was expensive for facilities provided.

2026-10-26 • via Nuitee
D
Debra • family_with_children • ca
4
. Lack of engagement in one's job. Management needs to train their front staff to be more empathetic
Pros:

Comfortable beds. Polite staff. Adequate breakfast. Good housekeeping

Cons:

Coffee maker didn't work. Gave us another one. Safe did not work. Told them three times. Never never addressed it. All windows in the whole building have lost the seal so the condensation is bad and the windows are quite disgusting. When we addressed our concerns to the staff they just answered disconnectedly. I would like to see the staff respond with. I will address this with my maintenance man and he will be there at 10:00 tomorrow morning. Be more engaged with the customers issue. Remember that we are their boss. Think about what it would be like to be in the customer's shoes. Services. The only thing that differs between hotels. If they don't provide they won't get future business.

2026-10-24 • via Nuitee
J
John • couple • us
8
2026-10-19 • via Nuitee
B
BARRY • couple • us
9
Good hotel for a stop during travel
Pros:

Large room, quiet heat/air conditioning unit, excellent breakfast

2026-10-18 • via Nuitee
R
Riolo • couple • us
6
Adequate
Pros:

Restaurant was good.

Cons:

Heating and cooling was difficult to set for comfort.

2026-10-17 • via Nuitee
S
Sergey • solo_traveller • us
5
Pros:

The location was convenient for my trip

Cons:

Fair hotel, relatively old

2026-10-16 • via Nuitee
M
Maria • couple • us
6
Pros:

The location was close to everything. Staff were pleasant.

Cons:

The chair in the room had a dried red substance on it in multiple areas, I don’t want to assume what it was. Anyway, I did notify the front desk about it when I was leaving.

2026-10-13 • via Nuitee
D
Deborah • couple • us
10
very nice place to stay for a good price
Pros:

very nice !!!

Cons:

Maybe add one more chair to sit in in the rooms or just add a love seat instead of chairs

2026-10-13 • via Nuitee
R
Robert • solo_traveller • us
10
2026-10-12 • via Nuitee
A
Andre • extended_group • de
8
2026-10-10 • via Nuitee
M
Michael • couple • us
7
2026-10-10 • via Nuitee
E
Elizabeth • solo_traveller • us
10
2026-10-09 • via Nuitee
M
Matthew • couple • us
8
I will be back. Need reseat with no tax
Pros:

Close to casino

Cons:

Small

2026-10-09 • via Nuitee
M
Martha • solo_traveller • us
10
Quick trip to New England
Pros:

Pet friendly. Excellent location and restaurant

Cons:

Nothing

2026-10-08 • via Nuitee
M
Melissa • couple • us
8
Comfortable stay, good breakfast
Pros:

Good continental breakfast. Comfortable room. The bar has pretty good food as well.

Cons:

Very noisy location. Our room was close to exit A. Bathroom door jammed a few times and I thought I might get locked in

2026-10-08 • via Nuitee
T
Thilak • family_with_children • us
10
2026-10-08 • via Nuitee