The Lux Hotel & Conference Center, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8 (608 reviews)
2468 State Route 414 , Waterloo , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Helpful and friendly staff
Good breakfast options
Cons:
Limited dinner availability
Some amenities not meeting expectations

Categories

Cleanliness
7.83
Many reviews highlight cleanliness but noted some minor issues.
Service
8.8
Numerous reviews praise the kind and accommodating staff.
Location
8.34
Conveniently located near local attractions.
Room Quality
8.29
Rooms described as comfortable and well-appointed.
Amenities
7.32
Some amenities were lacking, like coffee availability for guests.
Value for Money
7.78
Standard pricing for here with some expectations of more.
Food and Beverage
7.83
Breakfast was well-reviewed, but there are limited dinner options.
Overall Experience
7.8
Generally positive experience; guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:44

Property Description

Luxury Accommodations
The Lux Hotel & Conference Center, Ascend Hotel Collection offers elegantly decorated rooms with modern amenities including free WiFi, flat-screen TVs, and kitchen appliances.

Relaxation and Recreation
Guests can unwind at the outdoor heated pool, sauna, or tennis courts. For dining options, Our Heritage Cafe offers delicious meals amidst historic decor, and Buoy's Lounge serves a variety of cocktails.

Convenience and Accessibility
With an on-site fitness center, business center, and proximity to attractions like Montezuma Winery and Cayuga Lake State Park, The Lux Hotel provides both leisure and business travelers with a comfortable and convenient stay.

Book now for an unforgettable experience at The Lux Hotel & Conference Center, Ascend Hotel Collection.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 8, 2025 until Thu, May 21, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8
Based on 608 reviews
Cleanliness: 7.83
Service: 8.8
Location: 8.34
Room Quality: 8.29
Amenities: 7.32
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 7.8
D
Diana • family_with_children • us
7
2026-05-02 • via Nuitee
D
Delaine • couple • us
10
Easy, pleasant comfortable!
Pros:

Everything was extremly satisfactory. Premises, employees, room, complementary breakfast.

Cons:

I have nothing to report as not being liked.

2026-04-27 • via Nuitee
J
Jaime • solo_traveller • us
10
2026-04-23 • via Nuitee
J
Juliet • couple • us
10
Fine hotel
Pros:

Great hotel for the price. We were pleasantly surprised. It has a restaurant with perfectly decent food.

2026-04-21 • via Nuitee
M
michael • solo_traveller • us
8
Slept well, nice enough hotel, fairly priced
Pros:

The bed was comfortable. The room was fine. The staff was great.

2026-04-18 • via Nuitee
R
Richelle • couple • us
10
2026-04-05 • via Nuitee
L
Lawrence • couple • us
10
Fantastic
2026-04-05 • via Nuitee
E
eaton • family_with_children • us
10
Pros:

The staff were friendly and professional. Very atune to local events and dining options.I believe her name was Melanie (?) She did a wonderful job.

Cons:

Nothing, our trip went very smooth.

2026-04-02 • via Nuitee
J
Jerome • couple • us
8
2026-03-30 • via Nuitee
C
Cindy • couple • us
10
Great and comfortable
2026-03-26 • via Nuitee
C
Cindy • couple • us
10
Was great and comfortable
Pros:

Like the redo

2026-03-26 • via Nuitee
B
Bechard • family_with_children • us
8
2026-03-25 • via Nuitee
T
Timothy • family_with_children • us
10
2026-03-24 • via Nuitee
R
rideout • extended_group • us
9
Very nice
2026-03-23 • via Nuitee
J
Joseph • family_with_children • us
10
Pros:

Everything the staff the food the room excellent

2026-03-23 • via Nuitee
P
plurock • family_with_children • us
9
Pros:

The location was perfect, right in the middle of where we needed to go. The staff were very friendly and polite.

Cons:

We didn't have a window in our room, but other than that, it was great.

2026-03-20 • via Nuitee
D
Doing • family_with_children • us
10
Pros:

Front staff very nice and informative ,stayed for work comfortable

Cons:

N/A

2026-03-19 • via Nuitee
H
haley • solo_traveller • us
10
Pros:

clean, comfortable, helpful staff, affordable

2026-03-10 • via Nuitee
W
William • family_with_children • us
8
2026-03-05 • via Nuitee
T
Tange • family_with_children • us
10
Pros:

The hospitality was great.

Cons:

Long walks of the hallways.

2026-03-02 • via Nuitee