Ramada Plaza by Wyndham Charlotte South End Airport

Hotels
Ramada
4 (100 reviews)
212 West Woodlawn Road , Charlotte , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Massage services
See all facilities

Review Highlights

Pros:
Convenient location
Cons:
Dirty location
Rude and unhelpful staff
Booking discrepancies
Safety concerns

Categories

Cleanliness
4
Mixed reviews on cleanliness; one review mentioned a clean lobby but another observed roaches in the hall.
Service
3
Negative feedback on service; guests experienced unhelpful and rude staff, delayed check-in, and lack of investment in guest satisfaction.
Location
7.5
Location was convenient for events, but the area was described as a slum with security concerns and homeless individuals.
Room Quality
4.5
Rooms had issues with booking discrepancies, roaches, and uncomfortable encounters, such as witnessing inappropriate behavior.
Amenities
5
No specific mentions of amenities in the reviews provided.
Value for Money
3
Value for money received the lowest rating due to booking issues, room conditions, and the overall experience.
Food and Beverage
0
No feedback on food and beverage services in the reviews provided.
Overall Experience
2.5
Most reviews conveyed a negative overall experience, mentioning poor service, cleanliness issues, booking problems, and safety concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-13 22:01

Property Description

Convenient Location and Amenities
Located just 11.2 km from Charlotte Douglas International Airport, the Ramada Plaza by Wyndham Charlotte South End - Airport offers a free shuttle service and a seasonal outdoor pool. The hotel also provides free WiFi and features the RCRH Bistro for dining.

Comfortable Accommodations
Each room at the hotel includes cable TV, red carpeting, and tea and coffee-making facilities for a cozy stay. Guests can also enjoy access to a fitness center, business center, and meeting facilities during their visit.

Nearby Attractions
Conveniently situated off Interstate 77, the hotel is a short drive from Central Charlotte and popular attractions like Charlotte Premium Outlets and the Billy Graham Library.

Book now for a relaxing and convenient stay at the Ramada Plaza by Wyndham Charlotte South End - Airport.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool #1 is closed from Wed 30 Oct 2024 until Mon 31 Mar 2025
A damage deposit of USD 75 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
All guests must be at least 21 years of age or older in order to check in at property and must provide a valid form of ID.

Please note that cash is not accepted at the property. A valid credit card is required at both the time of booking and at check in.

Property does not accept residents of local counties

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

4
Based on 100 reviews
Cleanliness: 4
Service: 3
Location: 7.5
Room Quality: 4.5
Amenities: 5
Value for Money: 3
Food and Beverage: 0
Overall Experience: 2.5
C
carlisa partner
2
Pros:

Never staying again

2025-03-29 via Nuitee
M
magali
2
Pros:

Beware this is not a Ramada.

We got keys and walked out and checked out 1 hour later. Didn’t even stay the rooms were dirty the hotel photos online IS not what you get

2025-02-18 via Nuitee
B
Bryson
4
Call The Exterminator
Pros:

My stay was below average. The room I was in looked cleanly at first sight, but everything got ruined when a bug crawled on me when I was laying in bed. Immediately after I squashed the bug, there was another one on the night stand. I had to sweep the room to make sure there weren’t anymore. There were three more occurrences where I saw a bug crawling around the room. Ruined my whole experience.

2025-01-14 via Nuitee
G
Gaylene
4
Pros:

Night check in guy was really nice; day girl was on personal phone call whole time. Drivers both were nice. No breakfast; elevator didn’t work coming down from floors. Room was ok, but bathroom paint chipping and peeling, wall heating unit was noisy. Hallway carpet very dirty. IHOP very close, but it to is dirty and several homeless outside around in area.

2025-01-10 via Nuitee
K
Kevin
4
Pros:

For starters, they advertised breakfast and there was no breakfast. I saw roaches in my room. The elevator didn't work on the 2nd floor. I can go on but I'll stop there.

2024-12-21 via Nuitee
R
Rachael partner
2
Pros:

I had no hot water.

2024-12-20 via Nuitee
D
David
6
Indifferent
Pros:

Was obviously under renovation or something. Reservations were for Ramada Plaza but had to check inn at Clarion. Everything looked old. Bed was comfortable. Staff seemed very indifferent like it was a chore to serve the customer.

2024-12-18 via Nuitee
B
Brittany
4
Pros:

Overall terrible stay. Room keys didn’t work, hot water out in some rooms, property area looks like it’s under construction even though it’s not, elevators getting stuck and not opening on your floor, only 1 staff member and 1 maintenance man on shift. I never received a room key and had to be escorted to my room to be let on each time. I saw several guests complain about keys not working. My room was clean, however the front desk never alerted me that I have to request room service so my room was never cleaned or stocked with clean towels. It truly was ridiculous.

2024-12-13 via Nuitee
R
Regenal
2
Pros:

Fresh blood drop on tub. I've live in Charlotte since 1998 and haven't seen this many roaches anywhere ever. Asked for 10am wake up call. Didn't get it. Didn't need it because I was awaken by housekeeping beating on both adjacent room walls and laughing making sex noises. I assume they were my wake up call. Couldn't take it no more called front desk. Next morning they came to my door and said something in Spanish and laughed then ran. Most horrible hotel experience with the exception of lady at checkin and the night guy..

2024-12-09 via Nuitee
D
Dean
4
Sketchie place. You get what you pay for.
Pros:

We had a layover so we needed a cheap room close to the airport with a free shuttle. And this place checked all them boxes. It is an older place that needs major renovations in which it looked like they were in the process of doing.. might want to keep your eye out for bugs

2024-12-09 via Nuitee
S
Solomon
2
Pros:

Bad customer service .not welcoming at all cold booded

2024-12-08 via Nuitee
K
Koushik
2
Pros:

door does not open - 2 times. Dirty, I booked hotel with breakfast, and there was no breakfast except a below sub standard coffee. Staff were rude.

2024-12-04 via Nuitee
A
Anaiyah M.
2
Pros:

Hi, my Neice read the reviews and ended up choosing a different hotel after it already paid for this one. She thought that it was unsafe.

2024-11-28 via Nuitee
S
Sandra partner
2
Pros:

Scam. I rented in Ramada Plaza hotel and they gave me a room in another hotel, that the quality was really worse. They didn’t have breakfast, later check out neither. They don’t give you solutions. Bad, super bad!

2024-11-16 via Nuitee
D
David
4
Old, terrible service, no frills
Pros:

An old facility without any recent updates. Absolutely no frills. I had no maid service during my 3 night stay, despite asking for it. Room key had to be reprogrammed 3 times. One morning, no one was working at front desk. I was told only one person was working in the whole two hotel complex. I won't stay here again.

2024-11-11 via Nuitee
M
Munikita
10
Pros:

The stay was nice the bathroom had mold on the ceiling. For the most part it was clean however the washcloth had black on it like it had been used on makeup.

2024-11-08 via Nuitee
D
Deborah J friends
4
Pros:

The telephone in the room did not work, and the bedside lamp did not work either. I checked, both were plugged in.
Found a cockroach in the bathroom running around, had to send it on to little cockroach heaven.
After the Cockroach was found, took both mattresses off of the bed and checked every nook and cranny for bed bugs, and found none.
The lady at check-in was very nice.
The bed was extremely comfortable.

2024-11-06 via Nuitee
E
Ester
2
Disgusting
Pros:

Out of all m my 10 years of using hotels.com, this place was by far the absolute worst. It was so dirty, rusted, modly, dusty, and the bed sheets were dirty. This establishment should be shut down immediately. Guest services was not responsive when i asked for extra pillows. It was beyond neglectful and gross

2024-11-04 via Nuitee
A
Anastasiya family
2
Pros:

Overall, it was an ok stay. Especially considering the cost. But, the morning we got there we wanted an early check in. We were told we needed to wait for the manager, for an hour. We waited, and after the hour she was additionally 40 minutes late to work. We asked the manager for an early check in and she told us to wait and have a seat. She proceeded to do random tasks, such as refilling cups, for another hour. And only then gave us an early check in. It was…. Bizarre and truly unacceptable.

2024-11-04 via Nuitee
N
Nicole family
4
Pros:

I didn’t like anything about the property or room

2024-11-03 via Nuitee