Sheraton Greensboro at Four Seasons

My stay at the Sheraton Greensboro was just ok. While the room was spacious, the room was right next to the elevators. That is definitely NOT on my profile. The room didn't have any soundproofing so I could hear people talking by the elevators and banging the doors to their rooms. The room had only 2 hand and bath towels and 2 washcloths. There are usually at least 3 of each in a room. I really didn't get a good night's sleep. The bed was horrible and the pillows were flat. The mattress was way too soft and provided no support. I've stayed at different Sheratons, which had the 'heavenly mattress', and found more support. I didn't feel appreciated as a Lifetime Titanium member. I was very disappointed that there wasn't an upgrade available for me. In a hotel of that size, I would have thought that I would have received an upgrade. The check in area was extremely noisy and the staff seemed a little disconnected to their guests. I felt like I was in a cattle call, rather than hotel lobby. I would have thought that there would have been a desk designated specifically for Titanium and Platinum members. I was happy that the Sheraton Club was open over the weekend and we could have breakfast in the morning. Overall, a disappointing stay.

We stayed at Sheraton Greensboro - Four Seasons Oct 25. This was our third time at this location in 2025. Each time, we had the best visit ever. That said, I want to thank Ms. Antonia Scott for her outstanding support and excellent service. She should be commended for the friendly professional service she provides. We are going back to her location in December 2025. We are looking forward to our visit. Promote Ms. Scott now!

Tyreek was by far the nicest Marriot representative I’ve ever encountered. From a flawless and seamless check in process to additional touches like sending robes to the room. He was just was nice and accommodating as the room. A great welcome to the city and the hotel property. Thank you Tyreek for making this hotel stay an experience!

I would like to give a huge THANKS YOU to Antonia Scoll ( I hope I have spelled her name correctly) for her patience, understanding, and professionalism to solve the issue of my room mixup. If not for her my day would have been a disaster. I can’t thank her enough for being so kind and understanding.

Wonderful! The Staff was excellent to work with and made our event special. Rooms and food were outstanding. Customer service is five star.

Just finished the 18th year of hold our annual convention at Koury Convention Center / Sheraton Four Seasons! As always, the staff was incredibly attentive to our needs and went above and beyond in every way. There is no better place in North Carolina to hold a large event (we typically have in excess of 2000 in attendance). Having the meeting rooms and hotel rooms under one roof is the best way to ensure that weather does not dampen attendance at events like ours. During the course of our convention, there are many breakout sessions for our attendees and multiple banquets ranging from 20 to 400 attendees. The catering staff is outstanding, and the food is far beyond the norm for these type events. And I can't say enough about the sales staff - they make planning the convention and all our ancillary events a breeze. Our event is multi-generational, multi-ethnic, and a mix of church staff and lay persons in our churches. Every comment we received raved about how well things were organized ... thanks to the Koury staff! I would give them more than 5 stars if I were able. Thanks Sheraton/Koury - looking forward to next year already!

Chigozie gave outstanding service. I lost my phone and went by to ask if anyone had returned it. He went above and beyond to help me, had a wonderful attitude, and was very friendly. Great customer service!

This hotel oversold, gave our room away, didn't provide notice and didn't give a refund. Staff is generally rude and incompetent. I would avoid at all costs.

I had an amazing stay while I was out there for business! The rooms were fantastic, and I really enjoyed the atmosphere and ambiance. The bar was great too, and I especially appreciated Abel, who was always smiling and provided excellent customer service. He really made the experience complete by helping us!

Grozie and Abel were excellent in Customer Service! This is the premier Hotel in town with good leadership and sound business ethics.

I had the most wonderful experience from booking the reservation to checkout. Wynette provided outstanding customer service she is both kind and patient and was so helpful ensuring I had a beautiful handicap accessible room.Although in town for a funeral the following staff made this a most pleasant stay:Wynette in customer service/front desk.Cedric the bellman is amazing and an asset to the hotel and embody excellent customer service and professionalism as he picked me up upon my arrival to Greensboro. I also want to say Grozie (Bellman) was so kind and helpful when he transported me upon checkout to my requested destination. Thank you to this awesome trio. They represent the hotel well. KUDOS to Wynette,Cedric,and Grozie!

Really good location and nice lobby area with restaurant but the room was very dissapointed. Old rooms , no water pressure, rusty everything. Was very hard to shower .I dont think I would come back for this price

Everything went well

Room was great and room service was prompt

Since when did actually "cleaning" a room stop? I got my sheets changed once during the week I stayed. The only thing that was done consistently was change out my towel, empty the garbage cans. No wipe down of the shower, or sink, or the floor and I only got my sheets changed once during the week. I did not appreciate the shower head being in the ceiling. If my husband had accompanied me on this trip, he would have been uncomfortable taking a shower as he is 6'7". I am a woman of color and do not appreciate having to get my hair wet because the shower head is in the ceiling rather than against the wall so I can adjust the shower head. The batter that the pancakes were made out of was bland, and tasted like cornbread. I was very disappointed in my breakfast and didn't eat in the restaurant any more.
On the positive side, the bed was extremely comfortable, except for the "feather" pillows were too soft, and I would have preferred stiffer pillows, but I made due.

I stayed here because it was close to the location I had to get surgery. And my #1 reasoning for picking this hotel was in hopes of having a comfortable bed.. Let me tell you. It was not a disappointment.. The bed was absolutely amazing !! I requested extra pillows and they provided them with no hesitation.. Everyone was so nice there. I really enjoyed my stay. The only thing I wish they had was outside furniture for the balcony. But I was laid up in bed anyways from surgery. My room did not have a microwave. So I did buy a small one from Walmart. ( I asked if it was ok to do so and they said no problem) I got one of the biggest rooms with a king size bed AND a full couch. It was more like home, not just a hotel room.. I was sad to leave when it was time. They also allowed me to do a late check out also. I will definitely come back !!

Uber distance from the Greensboro Coliseum

Rooms were very quiet

The room was clean and nice and the bathroom was updated (spacious walk in shower). The hotel is located right off of 40, so it’s a great location. Shout out to the housekeeping and shipping staff, specifically Darron Thomas. On the way home I realized I had left a special necklace on the bathroom counter. The staff located it and Mr. Thomas overnighted it to me and sent me tracking information. Customer service above and beyond! Overall a great place to stay.

The room above me was blasting music, full of what seemed to be 12-15 people, and the yelling conversation of the crowd was almost as disturbing as the thumping base of their music. I called at midnight, and I called back at 1am. Staff was apologetic, said they would send security but nothing changed. At 2am, I was given the option to change rooms, but I didn’t want to wake my children who were sleeping through the chaos.
In what world is the behavior appropriate and how can it just be permitted???
I’m sure it is difficult to be firm with a belligerent guest, but the alternative is to cause everyone around them to suffer.
I managed to fall asleep with a white noise app after 2am. I will NEVER stay here again.