Sheraton Greensboro at Four Seasons

All the employees we have met have been wonderful. Very friendly and helpful. It’s been a nice place to go to after a hard day at work.

The manager, Antonia, was very helpful when our room safe wouldn’t open.

Angel, at the Skylite Cafe was a pleasure to talk to. He was an excellent server, very knowledgeable and helpful. We kept coming back to the restaurant for Angel.

Having stayed in many hotels in Greensboro, I can confidently say this was one of the best experiences. The hotel offers great facilities, including a well-equipped gym, a clean swimming pool, and very enjoyable dining options such as Skylight Restaurant and Joseph’s Restaurant.

What truly made the difference, however, was the outstanding service. Special thanks to Antonia Scaff at the reception. Antonia and Aranda was incredibly helpful, professional, and attentive throughout my stay, always going the extra mile to assist.

The overall staff attitude, comfort, and service quality were exceptional. I highly recommend this hotel to anyone visiting Greensboro.

AJ and Grace are the GOATS at the front desk! Hit them up with all your hotel needs. They the best!

I needed a play to stay during the storm to be able to get to and from work for the weekend. This hotel was close to my job even under the weather conditions. The location made it drivable. It was plenty of parking. The hotel was very clean. The room was spacious and clean. The staff were friendly and helpful. The food was good. The only weird thing about the hotel was that it wasn’t a microwave but it was a restaurant downstairs that made up for it. Very affordable and worth the time and your money.

I needed to deliver a multi-tiered cake and dozens of cupcakes to a conference event happening at the hotel but my contact did not tell me where in the hotel I was to make the delivery. The hotel and convention center is quite massive if you have never been there. The hotel staff was amazing. They pitched in to try and find where I needed to make my delivery and the security guard even walked with me to ensure I found my location in time. They made a stressful situation a walk in the park. I can't thank them enough and look forward to another delivery. If this is the level of service they give a delivery person, I can only imagine the service and care they give their customers staying with them is nothing but top notch.

Pretty decent hotel for the area! The rooms were clean and the hotel itself is near several different restaurants if you want to get out and explore GSO.

The skylite cafe downstairs is also good if you don't feel like leaving the hotel! Ángel and Michelle took very good care of me while I was there and the restaurant itself allowed me to just sit and relax after a long day. I definitely recommend visiting the cafe while your in town (Ask for Ángel if you want a good laugh).

The room I booked was changed the night before check-in. Dreading showing up already. This place is a sh@tshow catering to people who don't travel often.

As a Marriott Bonvoy Platinum Elite member with over 20 years of loyalty to the brand, I’ve interacted with countless front-desk and guest services professionals across the country. Very few stand out the way McKenzie at the Sheraton Four Seasons Greensboro did.
I was experiencing difficulty arranging a reservation for my mother, who was traveling alone, and McKenzie’s patience, knowledge, and calm professionalism were an absolute breath of fresh air. She didn’t just “handle” the reservation — she owned it. She ensured every detail was correct, anticipated concerns I didn’t even have to voice, and followed through from start to finish.
What truly set her apart was her care at my mother’s arrival. McKenzie was present, attentive, and made certain my mother was safe, comfortable, and able to get settled and rest without stress. As a son, that peace of mind is invaluable. As a long-time Marriott loyalist, it reaffirmed why I continue to choose this brand.
McKenzie represents hospitality the way it’s meant to be delivered: thoughtful, human, and genuinely service-driven. She is an exceptional asset to the Sheraton Four Seasons Greensboro and to Marriott as a whole. Experiences like this are why loyalty matters.

Do not purchase the insurance. You cannot use it to cancel reservations or receive a refund. My reservation was for January 29–31, but the roads in Greensboro were shut down due to a snowstorm and a declared state of emergency. I did not stay at the hotel.

I received zero assistance from the hotel or the insurance company in trying to get a refund. I was told I was simply out of my money and that there was nothing they could do. They even said they didn’t care whether I booked with them again or not.

Purchasing the insurance was a complete waste of money.

Stayed at the Sheraton Greensboro for a couple of nights while we looked at potentially moving to Greensboro. This is an interesting hotel, one of the largest in North Carolina but pieced together over time. We had 2 rooms in the high rise tower. The rooms are very dated, but still a large size overall. With the older HVAC systems have a great AC. The hotel was slow so some of the outlets were closed making us dine off property as the selection in the 1 restaurant was subpar. The executive lounge is ridiculously small for that size of hotel. The mall behind the hotel is very depressing as well, getting a once over by arcade security to walk back to the hotel at 4pm. The staff at the desk was very friendly and the room was clean.

I had a fantastic experience at the Sheraton Greensboro at Four Seasons. The hotel is beautifully maintained, clean, and very welcoming from the moment you arrive. The staff was consistently friendly, professional, and eager to help, which truly made the stay feel comfortable and stress-free.

The rooms were spacious, quiet, and well-appointed, with very comfortable beds that made it easy to relax after a long day. I also appreciated the convenient location—close to shopping, dining, and major roads—while still feeling peaceful and relaxing.

Overall, this hotel exceeded my expectations with its excellent service, cleanliness, and comfort. I would absolutely stay here again and highly recommend it to anyone visiting Greensboro.

I love the service i receive here. McKenzie always is super helpful, and the most accommodating. This has become my weekly hotel when i travel for work to Greensboro!!

I definitely recommend trying this hotel out. By far the best service I've ever received when traveling. No exaggeration!!!!! ⭐⭐⭐⭐⭐

My stay at the Sheraton Greensboro was just ok. While the room was spacious, the room was right next to the elevators. That is definitely NOT on my profile. The room didn't have any soundproofing so I could hear people talking by the elevators and banging the doors to their rooms. The room had only 2 hand and bath towels and 2 washcloths. There are usually at least 3 of each in a room. I really didn't get a good night's sleep. The bed was horrible and the pillows were flat. The mattress was way too soft and provided no support. I've stayed at different Sheratons, which had the 'heavenly mattress', and found more support. I didn't feel appreciated as a Lifetime Titanium member. I was very disappointed that there wasn't an upgrade available for me. In a hotel of that size, I would have thought that I would have received an upgrade. The check in area was extremely noisy and the staff seemed a little disconnected to their guests. I felt like I was in a cattle call, rather than hotel lobby. I would have thought that there would have been a desk designated specifically for Titanium and Platinum members. I was happy that the Sheraton Club was open over the weekend and we could have breakfast in the morning. Overall, a disappointing stay.

We stayed at Sheraton Greensboro - Four Seasons Oct 25. This was our third time at this location in 2025. Each time, we had the best visit ever. That said, I want to thank Ms. Antonia Scott for her outstanding support and excellent service. She should be commended for the friendly professional service she provides. We are going back to her location in December 2025. We are looking forward to our visit. Promote Ms. Scott now!

Tyreek was by far the nicest Marriot representative I’ve ever encountered. From a flawless and seamless check in process to additional touches like sending robes to the room. He was just was nice and accommodating as the room. A great welcome to the city and the hotel property. Thank you Tyreek for making this hotel stay an experience!

I would like to give a huge THANKS YOU to Antonia Scoll ( I hope I have spelled her name correctly) for her patience, understanding, and professionalism to solve the issue of my room mixup. If not for her my day would have been a disaster. I can’t thank her enough for being so kind and understanding.

Wonderful! The Staff was excellent to work with and made our event special. Rooms and food were outstanding. Customer service is five star.

Just finished the 18th year of hold our annual convention at Koury Convention Center / Sheraton Four Seasons! As always, the staff was incredibly attentive to our needs and went above and beyond in every way. There is no better place in North Carolina to hold a large event (we typically have in excess of 2000 in attendance). Having the meeting rooms and hotel rooms under one roof is the best way to ensure that weather does not dampen attendance at events like ours. During the course of our convention, there are many breakout sessions for our attendees and multiple banquets ranging from 20 to 400 attendees. The catering staff is outstanding, and the food is far beyond the norm for these type events. And I can't say enough about the sales staff - they make planning the convention and all our ancillary events a breeze. Our event is multi-generational, multi-ethnic, and a mix of church staff and lay persons in our churches. Every comment we received raved about how well things were organized ... thanks to the Koury staff! I would give them more than 5 stars if I were able. Thanks Sheraton/Koury - looking forward to next year already!

Chigozie gave outstanding service. I lost my phone and went by to ask if anyone had returned it. He went above and beyond to help me, had a wonderful attitude, and was very friendly. Great customer service!

This hotel oversold, gave our room away, didn't provide notice and didn't give a refund. Staff is generally rude and incompetent. I would avoid at all costs.