Holiday Inn Cincinnati-Riverfront by IHG

Staff very friendly

The pizza place across the road made dinner easy to get and was good.

Staff was great, very friendly and helpful. The gentleman that was there Friday was extremely helpful with us taking our granddaughter into the pool offering us a floatation vest for her and was extremely helpful and friendly to us . Would highly recommend this hotel everyone was great

Pool with nice and decent location from stadium. Ride share available by the city to game. A few homeless people in the area.

Location

Location

Outdoor pool

Didnt choose breakfast; it didn't look like it was worth what they were charging for it.

I had a terrible experience at the Holiday Inn Covington Riverfront and would not recommend staying here.
Even though I had a confirmed reservation, they didn't have a room available when I arrived. I ended up waiting for hours before I could finally check in.
When I got to my first room, it was absolutely disgusting. There was mold in the bathroom, the mirror had what looked like blood stains on it, and the room clearly hadn't been cleaned properly. The floors throughout the hotel were dirty and looked like they hadn't been vacuumed in quite some time.
The pool was just as bad. The water was cloudy and had a greasy film floating on the surface, so there was no way I was letting my family swim in it.
To make matters worse, the hotel advertises free breakfast online, but when I went to the breakfast buffet the next morning, I was told I needed a voucher and would have to pay $12 without one. That was misleading and very frustrating.
The staff was rude, unhelpful, and showed little interest in resolving any of the issues. After spending just one night there, I felt like I needed another shower because the entire experience was so unpleasant.
This was one of the worst hotel stays I've ever had, and I won't be returning.

it was comfortable and close to the event we were going to but not easily walkable to the great american ball park

Beds were comfortable, room was clean, decent shower, decent breakfast. We had an issue between Booking.Com and the hotel (my fault); Booking.Com was great but their evening front desk staff was rude and unapologetic. Smokers constantly outside front door so you have to walk through it to leave the hotel. Front desk was so friendly after our booking issue that they put us in Room 130, which is literally right next to an industrial bug zapper near the outside door so all night you can hear bugs being zapped as they fly into it. Unless there was nothing else affordable in the area, this would not be top on my list. If they had a good deal on a room and I was only staying for a night or 2, it would work.

Location was great with plenty of food spots around it.

My flight was delayed 11 hours and this was my experience for my reservation:

Terrible customer service. The lady at the front desk working 6/11/2026 at 3:51pm was extremely rude to me.

I called last night multiple times. She said oh no you didn’t call me. Really? I have a call log for 3 separate calls to the same phone number. The first time I connected with her. The 2nd time we got disconnected and she never called back. The 3rd time she told me that I needed to reach out to the third party I booked with. I did reach out to the third party like she rudely suggested. They told me it would be modified after unsuccessfully being able to over the phone. I go to check in today and she tells me oh you were supposed to be here at 4am. I told her that I did talk on the phone with both parties and that it should’ve been changed. She responds, “that’s on you.” I will reach out to corporate and file a formal complaint against how I was treated. It’s very unfair and I had been nothing but being nice. After having dealt with a plane delayed for 11 hours. The least I thought I could expect was some sympathy. This hotel at least the lady working the front desk. Has none.