Quality Inn & Suites Richfield

Hotels
Quality Inn
7 (605 reviews)
4742 Brecksville Road , Richfield , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Table tennis
See all facilities

Review Highlights

Pros:
Family-friendly atmosphere
Good location near national park
Cons:
Cleanliness issues
Outdated room conditions

Categories

Cleanliness
5.33
Several reviews mention issues with cleanliness, such as hair in the bathroom and cleanliness of the pool area.
Service
7.8
Check-in was described as fast and friendly, and specific staff interactions were positively noted.
Location
8.84
The hotel is conveniently located for visiting Cleveland and the National Park.
Room Quality
6.29
Some reviews mention outdated rooms and issues with odors, but others felt the stay was fine.
Amenities
7.32
Family-friendly amenities like a pool, hot tub, and arcade were positively highlighted.
Value for Money
6.28
Some guests felt the hotel was a bit pricey for what was offered, but others found it acceptable.
Food and Beverage
7.33
Breakfast was generally mentioned as good, adding to the positive experience.
Overall Experience
6.8
Guests overall felt it was a decent stay with some mentioned concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 01:47

Property Description

Indulge in Comfort and Convenience

Convenient Location: Situated just a short distance from major attractions such as Cleveland Metroparks Zoo and Akron Art Museum, Quality Inn & Suites offers the perfect base for your adventures.

Relax and Unwind: Enjoy the indoor pool, play table tennis or mini-golf, and then retreat to your well-equipped room featuring a fridge, microwave, and coffee machine.

Exceptional Service: With 24/7 multilingual assistance, including Arabic, English, Spanish, and French-speaking staff, your needs are always a top priority.

Book your stay at Quality Inn & Suites now to experience a blend of relaxation and excitement during your visit to Richfield.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7
Based on 605 reviews
Cleanliness: 5.33
Service: 7.8
Location: 8.84
Room Quality: 6.29
Amenities: 7.32
Value for Money: 6.28
Food and Beverage: 7.33
Overall Experience: 6.8
1
101reannak Family
6
Good but they still your money
Pros:

The hotel is a good place to take your family and kids for some fun and to get out house really clean great service . I go every year the only problem I have with this place they do not give you your security deposit back at all they say after check out between 3 to 5 business days your money will be back on card it’s been almost 2 weeks and still have not got my money back and this is not the first time it happened. Every time you call they say it will be in there this day or that day. To me this place takes from people and that is not right. And also we didn’t leave no mess or break nothing in the rooms!!! Do better !!!

2026-03-24 via Tripadvisor
J
Joseph family_with_children us
7
Family focused with fun atrium and location great for Cleveland and National Park.
Pros:

The atrium area with the pool and hot tub also had mini gold and an arcade.

Cons:

Room on atrium had a lot of light at night

2025-10-15 via Nuitee
J
Joy family
10
Pros:

Check in was fast n friendly

2025-10-12 via Nuitee
P
Preston
10
Pros:

Clean; quiet; good location; good breakfast.

2025-10-05 via Nuitee
N
Natalie family_with_children
8
Pros:

Overall we had a good time. A bit pricey for two rooms. A bit outdated but overall clean. Pool walls need cleaned. The pool is 3,5,7 and 9ft. Please dont leave your kids unsupervised in the water if you know they cant swim. No lifeguards! Wristbands arent the greatest idea as far as how they do it. People should be able to have guests for the entertainment center up to a certain number with a charge for the wristband. And they leave once party is over. Smart tvs would go a long way. And clean the balcony tables etc on a regular basis. Friendly, helpful staff. Easy to navigate once you kearn the halls. Breakfast was good. Kids loved making their own waffles. Parents need to be mindful of their kids. Alot of unsupervised kids resulted in some rowdiness so to speak. All races in case anybody wants to think otherwise.

2025-10-02 via Nuitee
B
Brian family_with_children us
6
Decent stay. The property needs some TLC.
2025-09-29 via Nuitee
M
Mark
10
Pros:

Convenient for my needs.

2025-09-22 via Nuitee
H
Heather family
6
Pros:

Started by having our ice bucket had water, cigarette butts in it because the tenant before us must have smoked in the room and cleaner didn’t catch that. Toilet screamed every time it was flushed. There were Kids running and screaming, no staff or parents holding anyone accountable. Weed smokers were everywhere. I was pretty sure breakfast was at 6 and we needed to get on the road at 6:15, to be told that breakfast didn’t start that day til 6:30. Was not a good stay.

2025-09-21 via Nuitee
S
Sara
10
Perfect Stop for Families with Kids
Pros:

We really enjoyed our one-night stay at this hotel. If you’re traveling with kids, don’t hesitate to book — it’s a fantastic family-friendly spot! The pool, hot tub, indoor playground, and game room made it so much fun for our little one. We picked up food from the Mexican restaurant across the street and ate in the atrium while the kids played. The continental breakfast was also very good, which made our stay even better. Such a great place for families to relax and recharge.

2025-09-19 via Nuitee
I
I3473BOnancyc Couples
10
Good
Pros:

We had a very nice stay here. The bed was very comfortable and they were kind enough to allow me to check-in early because of a medical issue. The breakfast menu was ok too.

2025-09-18 via Tripadvisor
J
Josh
6
Okay I guess.
Pros:

The room was out dated. Had just an old odor to it. Other than that it was okay. Decent breakfast and close to national park. For the price it was fine.

2025-09-18 via Nuitee
A
Albert John
6
Pros:

Meets minimum standards. Not much more to say.

2025-09-14 via Nuitee
D
david family
10
Pros:

Nice, indoor & outdoor pool, hot tub, indoor playground, indoor putt putt, huge game room and continental breakfast. Room clean and comfortable. Friendly staff.

2025-09-10 via Nuitee
G
Gavin family_with_children us
10
2025-09-09 via Nuitee
A
Anne
10
Pros:

Very close to the National Park.

2025-09-08 via Nuitee
couple au
6
Pros:

Beds were comfortable

Cons:

Little over priced for a basic motel

2025-09-04 via Nuitee
M
Michael extended_group us
1
Pros:

My cancellation and refund have still not been processed and no communication from Booking has been received.

2025-09-03 via Nuitee
A
Aneudi
6
Pros:

Only that the customer service be better!!!

2025-09-01 via Nuitee
R
Reed family_with_children us
10
Pros:

Nick took care of us and was very patient and glad to help us when my bank had made an unusual error. Thank you Nick for your great patience and hospitality.

2025-09-01 via Nuitee
A
Andrea solo_traveller it
5
Comodo ma migliorabile
Pros:

Comodità, parcheggio, accessibilità

Cons:

Pulizia delle stanze e illuminazione

2025-08-29 via Nuitee