Holiday Inn Express Walnut Creek by IHG

Hotels
•
Holiday Inn Express
8.2 (685 reviews)
2730 North Main Street , Walnut Creek , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Cons:
Inconsistent cleanliness
High additional fees

Categories

Cleanliness
7.7
Concerns about unclean tub and worn out towels mentioned.
Service
9.2
Friendly and helpful staff noted in several reviews.
Location
9.2
Great location mentioned in multiple reviews.
Room Quality
7.7
Spacious rooms mentioned, but issues with noise and outdated condition stated.
Amenities
8.2
Some amenities are good, but issues with USB ports and WiFi were highlighted.
Value for Money
7.2
High parking fees and pet fees noted as negatives.
Food and Beverage
7.7
Breakfast options averaged, with complaints about lack of variety.
Overall Experience
8.7
Generally good experiences shared, but some notable frustrations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:09

Property Description

Convenient Location and Amenities
Located off motorway I-680, Holiday Inn Express Walnut Creek offers easy access to Mt Diablo Park and provides free transfers within a 3-mile radius. Each guest room features free Wi-Fi, flat-screen cable TVs, a work desk, and kitchen amenities.

Complimentary Services
Enjoy a free daily hot breakfast buffet during your stay. The hotel also offers free transfers and a fitness centre on-site for guests to stay active.

Nearby Attractions
Explore local attractions like Lindsay Wildlife Museum and WaterWorld USA water park, both just minutes away. Don't miss the chance to visit San Francisco city centre, located within driving distance.

Book your stay at Holiday Inn Express Walnut Creek now for a convenient and enjoyable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Transfer service is available Monday-Friday 0800hrs-1600hrs.

All reservations booked under the Non-Refundable Policy group can be be charged on the day of booking up to the date of arrival.

Guests under the age of 21 can only check in with a parent or official guardian.

Sign-In sheet required for amenities in accordance with local COVID-19 guidance. Please visit our front desk to sign up to use fitness center.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CCR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 16.76 per day.

Location

Guest Reviews

8.2
Based on 685 reviews
Cleanliness: 7.7
Service: 9.2
Location: 9.2
Room Quality: 7.7
Amenities: 8.2
Value for Money: 7.2
Food and Beverage: 7.7
Overall Experience: 8.7
A
Aimee • couple • us
5
It was decent.
Pros:

The staff was very friendly and took care of an error promptly. Our original room was unavailable for some reason so they upgraded us and also allowed an early check in. Our room was clean and we liked the blackout blinds.

Cons:

The TV didn’t work very well. We only got a few channels. There were people making racket at the pool after 9pm. I honestly feel that the pool area should close sometime around 7-8 pm to insure guests aren’t disturbed while trying to sleep. The breakfast was just ok, but it was nice that they offered sugar free syrup.

2026-04-04 • via Nuitee
K
Kreth • family_with_children • us
9
Pros:

Very clean
Good breakfast

Cons:

Very long walk from the front desk to our room

2026-04-02 • via Nuitee
B
Brigette • extended_group • us
3
Unfortunate
Pros:

Room was clean and decent sized. Staff after long deliberation did manage to meet my request.

Cons:

Staff tried to charge me for service dog until I informed them that’s against the law. They continued to push a pet liability form that also had illegal by laws on it for a service dog. I think they believed because they wrote “service dog” in pen at the top of the page it would somehow make me feel better about it.

Our room keys continued to disable themselves multiple times in our 2 day stay. We aren’t the only customer with the same problem.

Lastly they admitted their WiFi was so poor, 80% of the TV’s functions were irrelevant. In fact the channels wouldn’t even pop up on the menu.

Lastly I find the 15 dollar a day parking fee to be ridiculous

2026-04-01 • via Nuitee
G
Gor • family_with_children • am
4
2026-04-01 • via Nuitee
F
FUAD • family_with_children • az
10
Perfect
Pros:

👍

Cons:

Wi fi

2026-03-31 • via Nuitee
F
FUAD • couple • az
10
2026-03-30 • via Nuitee
A
Ali • family_with_children • us
5
2026-03-24 • via Nuitee
N
najo2026 • Business
10
best bang for your buck
Pros:

Great location, good value as breakfast buffet is included, modern and updated rooms but best of all, incredible customer service

2026-03-23 • via Tripadvisor
J
Jaskaran • solo_traveller • us
10
2026-03-17 • via Nuitee
A
Alison • couple • us
9
2026-03-11 • via Nuitee
Z
Zhvalyuk • couple • us
4
Cons:

The hotel overall was quite good — the room was clean and comfortable, and the stay was generally pleasant.

However, one major inconvenience was the TV. It only worked with a limited number of preset channels. It was not possible to connect to YouTube, access the internet, or even connect a cable or external device to the TV.

In today’s time this feels very outdated and quite inconvenient for guests who may want to watch their own content or stream something.

2026-03-05 • via Nuitee
C
Cal • couple • us
10
All went well and was fine
Pros:

All went well, great Front Desk folks, room very nice, big and roomy and breakfast was great. There was one issue and that was the TV. I could not get any locak channels, like ABC, CBS, ABC, etc. just a couple of channels would come up, like the History Channel, etc.............I did call the Front Desk, and she came in, but was unable to help. I suppose she could have had a Tech Person come in, but since we were only in the room an hour or so, befor we went out to dinner, then slept one night I didn't really care about the TV.

Cons:

Better TV Remote issues, etc.

2026-03-02 • via Nuitee
D
Daisy • couple • gb
8
2026-03-02 • via Nuitee
S
Stephanie • solo_traveller • us
10
2026-03-01 • via Nuitee
S
Shari • couple • us
1
The worst hotel experience I’ve ever had in my life
Pros:

Absolutely nothing

Cons:

The staff was very rude. The tv in my room was broken. I had a horrible experience

2026-03-01 • via Nuitee
F
friedrich • family_with_children • us
8
Pros:

Room was as expected,
Clean,

Cons:

In the morning the elevator was not working,
No sign was posted on 2nd floor,
Just had spinal surgery and had to get my luggage downward no help 🤢

2026-03-01 • via Nuitee
C
Carol • family_with_children • us
10
It’s always a pleasure to stay here
Cons:

Neighbors were rather noisy quite late into the night

2026-02-27 • via Nuitee
M
MirAli • couple • us
10
2026-02-14 • via Nuitee
L
Luis • couple • us
8
2026-02-12 • via Nuitee
H
Hitayzjah • couple • us
10
2026-02-11 • via Nuitee