Bambu Resort

Hotels
•
Independent
7.2 (45 reviews)
Km. 159.5, Circunvalacion Mazatenango, Mazatenango, Suchitepequez , Mazatenango , GT
502-502-79554200

listing image 1
Show all photos

Facilities

Free WiFi
24-hour front desk
Breakfast available (surcharge)
Smoke-free property
Wedding services
Playground on site
Free self parking
No elevator (single level property)
Upper floors accessible by stairs only

Review Highlights

Cons:
Poor communication regarding cancellations

Categories

Cleanliness
4.69
The review implies a lack of service in addressing a missed check-in due to roadblocks, which detracts from the perception of cleanliness.
Service
8.66
The failure to respond to the phone call for cancellation suggests poor service, but standard practices for handling late check-ins are acknowledged.
Location
6.7
The review highlights roadblocks that affected arrival, suggesting location challenges but not the hotel's fault.
Room Quality
7.65
Room quality is not mentioned; assumed to meet standard expectations for a hotel of this rating.
Amenities
7.68
Amenities are not discussed; assumed to be standard quality for this hotel tier.
Value for Money
7.64
Value for money is not explicitly mentioned; assumed to align with the overall hotel rating.
Food and Beverage
7.69
Food and beverage options are not mentioned; assumed to meet typical expectations.
Overall Experience
6.86
Reflects the weighted average of sentiments expressed and the issues faced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 04:24

Property Description

Relax in Style
Indulge in the spa tub and enjoy complimentary Wi-Fi at Bambu Resort. For dining, savor local cuisine at the hotel's restaurant or opt for room service.

Convenient Amenities
Benefit from dry cleaning, a 24-hour front desk, and free self-parking. The 80 rooms feature heated floors, Select Comfort beds, and plasma TVs.

Explore Nearby Attractions
Discover Dino Park and Xetulul Theme Park within a short distance. The hotel's location makes it ideal for exploring various landmarks and attractions.

Plan your stay at Bambu Resort for a memorable experience in Mazatenango.

Important information:

  • No pets and no service animals are allowed at this property.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: GUA

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

7.2
Based on 45 reviews
Cleanliness: 4.69
Service: 8.66
Location: 6.7
Room Quality: 7.65
Amenities: 7.68
Value for Money: 7.64
Food and Beverage: 7.69
Overall Experience: 6.86
M
Mario
2
No atienden el teléfono
Pros:

debido a los bloqueos de la carretera me fue imposible poder llegar al hotel pero nunca contestaron el teléfono para avisarles y cancelar la reserva me cobraron la cuota completa aún cuando no pude llegar.

2025-09-29 • via Nuitee
J
Jose
10
Pros:

Buena opción de hospedaje

2025-06-15 • via Nuitee
F
Forrest • friends
10
Pros:

Friendly staff. Great rooms at a great price in a beautiful country.

2025-06-13 • via Nuitee
M
Moira • family
8
Pros:

Clean rooms. Friendly staff.

2025-05-03 • via Nuitee
J
jose • family
10
Pros:

Itvwasnice

2025-04-10 • via Nuitee
R
Rafael
6
Pros:

Serviço e instalações deixam a desejar para um hotel com diárias de 100 Dolares (na área que eles chamam de “nova”), sem café da manhã incluído. Muito caro para a região que está e ainda por cima não teem opção de tarifa coorporativa! Não recomendo.

2025-03-10 • via Nuitee
M
Moira • family
10
Pros:

We stay in the plus rooms. They are very clean and comfortable.

2025-02-24 • via Nuitee
K
Kevin
4
Pros:

The high price is not worthy, doesn’t even include at least breakfast. Also the restaurant’s staff have bad attitude and took so long for food. (rooms smell bad)

2025-01-05 • via Nuitee
J
Jose
10
Pros:

Todo muy bien

2024-12-13 • via Nuitee
M
Mary Jo • family
10
Pros:

Been co.ing hete for years they jave made major upgrades and the staff are wonderful highly recommend

2024-11-16 • via Nuitee
C
Calvin
8
Pros:

Very well priced. Excellent food in the restaurant. Courteous staff.

2024-05-04 • via Nuitee
E
erwin • family
2
Pros:

I came I pay and when I ask for the pool they told me that the pool is not working and forget to return my money this place not recommended

2024-04-16 • via Nuitee
J
javier • family_with_children
2
Pros:

Worse hotel not worth coming here I only came here for playground and pool and was not working playground and the pool was black floor they say they was doing maintenance and blah blah was not a single chemical at the pool floor was like a never seen before black dirty don’t bring your here cause you will be disappointed is a hotel just to stay and sleep and leave. I won’t recommend it and I will never stay here again .

2024-03-19 • via Nuitee
J
Jaime
10
Pros:

Very safe place

2024-03-16 • via Nuitee
J
Jorge
10
Pros:

all is fine

2024-02-03 • via Nuitee
R
Raúl
10
Recomiendo la parte renovada
Pros:

La parte nueva del hotel, esta genial y la comida muy buena.

2023-12-18 • via Nuitee
M
Martin
10
Pros:

Everything great

2023-12-03 • via Nuitee
G
Gabriel • family_with_children
2
Pros:

Front desk personel was absolutely rude. My family and I arrived before 9 pm. We called to order food. And they stopped answering prior to 10 pm. NO wine or alcohol drinks and ir was my wedding anniversary. Really horrible treatment toward guests.

2023-11-25 • via Nuitee
L
Lisda • family
10
Pros:

Bon emplacement, lieux très propres et bien entretenus. Petit bémol le service de WIFI et TV n’ont jamais fonctionné.

2023-07-30 • via Nuitee
R
Rolando
10
Pros:

La habitación estuvo mejor de lo que esperaba.

2023-07-04 • via Nuitee