Hotel Real Jaguar

Hotels
•
Independent
4 (1 reviews)
451 Calle Segunda Pte. Sur El Calvario, Tuxtla Gutierrez, CHIS, 29000 , Tuxtla Gutierrez , MX
52-96-11042426

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Facilities

Free WiFi
24-hour front desk
Concierge service
Wheelchair accessible
Safe-deposit box at front desk
Multilingual staff
Porter/bellhop
Smoke-free property
Parking (limited spaces)
Free self parking
See all facilities

Review Highlights

Pros:
Friendly and warm staff
Clean rooms and towels
Central / excellent location
Allowed late check-in
Good price noted by some guests
Cons:
Unexpected extra charges / price discrepancy with app
Hard mattress / room comfort issues
Insufficient toiletries and towels for occupancy
Wrong room assignment / booking app issues
Poor lighting and occasional lack of hot water

Categories

Cleanliness
4.7
Multiple reviews explicitly praise cleanliness (habitación limpia, instalaciones limpias, toallas muy limpias); overall clearly positive.
Service
4.3
Staff repeatedly described as kind and warm (el personal muy amable, la calidez de la gente), but there are service-related issues (booking/room assignment problems and extra charges) making this mixed-positive.
Location
4.6
Several comments highlight a central/excellent location and nearby shops (céntrico, excelente ubicación), though one guest disliked the specific location; overall location is a strong positive.
Room Quality
3.6
Rooms are generally clean but there are notable negatives: hard mattress, low lighting, insufficient toiletries for occupancy, and at least one room with no hot water — making room quality mixed-to-negative.
Amenities
3.4
Limited in-room amenities mentioned (only one soap/shampoo, insufficient towels for 3 people); few other amenities described, yielding a below-average score.
Value for Money
3.8
Some guests mention 'buen precio' while others report unexpected extra charges or a higher charge than the app price; mixed perception of value.
Food and Beverage
4
Standard quality for this hotel tier.
Overall Experience
3.6
Overall impressions are mixed: many positive notes (friendly staff, clean rooms, good location, flexibility on late check-in) but offset by issues with booking, extra charges, room faults (no hot water, hard mattress).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-09 21:20

Property Description

Convenient Amenities: Enjoy complimentary wireless internet access, concierge services, and room service during limited hours for a hassle-free stay at Hotel Real Jaguar.

Featured Amenities: Benefit from a 24-hour front desk, multilingual staff, safe deposit box, roundtrip airport shuttle (surcharge), and free self-parking, ensuring a comfortable and secure experience.

Cozy Accommodations: Relax in one of the 18 air-conditioned rooms with Smart televisions, rainfall showerheads, and complimentary toiletries. Stay connected with free Wi-Fi and unwind with cable programming after exploring nearby attractions.

Immerse yourself in the cultural richness of Tuxtla Gutierrez with a stay at Hotel Real Jaguar, strategically located near key landmarks including Marimba Park and the Museum of the City of Tuxtla Gutiérrez. Book now for an unforgettable experience!

Important information:

  • One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

4
Based on 1 reviews
Cleanliness: 4.7
Service: 4.3
Location: 4.6
Room Quality: 3.6
Amenities: 3.4
Value for Money: 3.8
Food and Beverage: 4
Overall Experience: 3.6
• couple • mx
10
2026-04-21 • via Nuitee
M
Martha • family_with_children • mx
9
Pros:

El personal muy amable, las instalaciones limpias, las toallas muy limpias.

Cons:

El precio de la aplicación fue una y al llegar el cobro fue más

2026-04-19 • via Nuitee
V
Vazquez • family_with_children • mx
10
Sastifactoeria
Pros:

Desayuno no pedi y la ubicacion muy buens

2026-04-15 • via Nuitee
B
Baquedano • couple • us
10
2026-03-28 • via Nuitee
I
Ivan • family_with_children • us
8
Good hotel but not the location
Pros:

We liked the hotel overall.

Cons:

We left a day earlier than originally planned because we really did'nt like the location and the mattress was hard.

2026-03-04 • via Nuitee
R
Roman • family_with_children • mx
9
2026-02-24 • via Nuitee
S
Sergio • family_with_children • mx
7
Pros:

Que esta céntrico y muchas tiendas alrededor

Cons:

Que aun con los cargos incluidos al llegar al hotel, todavía cobraron un extra, mínimo pero aun asi ya fuera del costo total, en la habitación solo había un jabon, un shampo, 2 toallas, cuando eramos 3 personas en la habitación y tenía poca iluminación la habitación,

2026-02-23 • via Nuitee
I
Israel Arturo • family_with_children • mx
10
Pros:

Habitación limpia, personal agradable.. recomendado y buen precio

2026-01-29 • via Nuitee
C
Chapuz sanchez • family_with_children • mx
6
Chiapas hermoso
Pros:

Que se ubicaba en una zona céntrica y estaba limpio

Cons:

Empezando porque no nos dieron las habitaciones que habíamos solicitado a través de la aplicación de booking argumentando que fue una falla de la aplicación así que nos dieron otras con menos beneficios y más caras y al otro día tuvimos que cambiar una de las habitaciones porque no tenían agua caliente y nos querían cobrar un poco más por cambiarlos a otra, pero no accedí y ellos ya no me insistieron y me cambiaron de habitación.

2026-01-24 • via Nuitee
M
MARIA DEL MAR • extended_group • es
7
Pros:

Nos permitieron hacer el check in pasada la media noche.

2026-01-16 • via Nuitee
M
Mario Fernando • family_with_children • mx
8
Pros:

La calides de la gente! Limpieza de la habitación! Y la ubicación!! Gracias 🙂

2025-12-31 • via Nuitee
J
Jimenez Hernandez • extended_group • mx
8
2025-12-23 • via Nuitee
J
Juan Carlos MECHA • family_with_children • mx
10
Pros:

Excelente ubicación

2025-12-15 • via Nuitee
T
Trujillo Martínez • couple • mx
9
2025-12-07 • via Nuitee
A
Alexis • family_with_children • mx
6
2025-08-28 • via Nuitee
M
Monzón • family_with_children • mx
9
2025-08-22 • via Nuitee
B
Brandon • family_with_children • mx
6
2025-08-11 • via Nuitee
G
Garcia • group • mx
7
Good
2024-09-17 • via Nuitee
N
Niels • solo traveller • ch
8
Very good
2024-04-01 • via Nuitee
M
Marisela • young couple • us
10
Exceptional
2023-07-29 • via Nuitee