Hilton Chicago/Northbrook

Hotels
Hilton Hotels & Resorts
8 (336 reviews)
2855 North Milwaukee Avenue , Northbrook , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Discrepancies with bookings

Categories

Cleanliness
6.64
Multiple reviews mention dirty rooms and trash left behind, impacting cleanliness.
Service
9.61
Consistently positive reviews highlight friendly and attentive staff, especially Cora and Malina.
Location
8.65
Close to necessary locations, though a bit off the beaten path which adds some inconvenience.
Room Quality
7.6
Rooms described as spacious but some issues with incorrect bookings and dated decor.
Amenities
5.63
Lack of advertised amenities like EV charging, leading to disappointment.
Value for Money
8.59
General positive sentiment towards value, though some mention issues that affect this.
Food and Beverage
8.64
Breakfast staff received positive mentions, contributing to a pleasant experience.
Overall Experience
8.61
Despite issues, many guests enjoyed their stay and appreciated the service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 06:44

Property Description

Modern Facilities and Dining Options
Enjoy the convenience of modern facilities and award-winning cuisine at the on-site Allgauer's restaurant. The spacious banquet and meeting centre, along with professional catering, make hosting events a breeze.

Relaxation and Fitness Amenities
Unwind in the spacious swimming pool or maintain your workout routine in the state-of-the-art fitness centre. These amenities provide guests with opportunities for relaxation and staying active during their stay.

Convenient Location and Shuttle Service
Located near Interstate 294 and a short drive to Chicago city centre, the Northbrook Hilton offers a prime location. Explore the area effortlessly with the hotel's free shuttle service, covering an 8 km radius and providing easy access to golf courses and scenic parks.

Book your stay at the Hilton Chicago/Northbrook for a seamless blend of convenience, comfort, and exceptional service.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 336 reviews
Cleanliness: 6.64
Service: 9.61
Location: 8.65
Room Quality: 7.6
Amenities: 5.63
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
A
Alejandro extended_group us
8
2026-08-10 via Nuitee
D
Dwaine family_with_children us
4
Pros:

Breakfast was good and the location is perfect for travel between chicago and northern suburbs

Cons:

First impression, the front desk had a bad attitude upon check in, next the room was not clean it had left over food still in the fridge, the toilet/shower area was so small you had to squeeze in then close the door behind you, there was rust at the bottom of the shower which was unacceptable for the cost per night, house keeping did not clean the rooms, take trash out or deliver fresh towels. This was not a good experience from a brand I frequent and use to trust. Parking fees were not disclosed on reservation.

2026-08-10 via Nuitee
K
Kaitlyn family_with_children us
4
Lost reservation and bugs
Pros:

I think the employees were very kind and did their best to accommodate. They were able to get us into two rooms during our stay.

Cons:

Our reservation was unable to be found and was very disorganized. On the first night we were in a room which did not meet up to what we had booked. The second night we were able to move rooms with the jetted tub like we had booked but we seen a bug crawling on the nightstand/floor that grossed us out.

2026-08-08 via Nuitee
C
Charlotte extended_group us
2
I paid $1063.00 for 2 rooms for 2 days and would never stay here again.
Pros:

Nothing. I wish I had read more reviews.

Cons:

The fridge was broken, it was filled with water, debris on the side of the fridge, hair in the couch along with stains on it, refused to put our rooms near each other even though there were several prior requests. The entire system crashed at check in so they had to manually enter guests and escort them to rooms. The pantry items are almost $5.15 each for a can of soda, bag of skittles. The buffet was lacking variety and uncooked. The pictures on booking are not the actual room pictures.

2026-08-03 via Nuitee
S
Stacey couple us
3
2026-08-03 via Nuitee
P
paulabnd Couples
8
Nicest hotel in the area
Pros:

We really liked staying here. The building is really nice, lots of parking space, big rooms.

From the ladies at the reception desk to the staff at the breakfast lounge, all of them were really nice and helpful.
We would definitely stay here again if we’re in the area.

2026-07-31 via Tripadvisor
J
John solo_traveller gb
9
Well done Hilton/ Northbrook
Cons:

A lot if weddings going which I didn’t expect. But I got a room away from the party area after a long flight.

2026-07-23 via Nuitee
S
Susan solo_traveller us
8
2026-07-23 via Nuitee
E
E9716SOpeterb Family United States
6
Parking Fee - Why?
Pros:

This Hilton was adequate for a quick stay but I have stayed at many Hilton's and right away I was hit with a daily "parking fee" of $10 +.60 tax. For hotels that are in busy commercial areas or large cities, I understand the parking fee. It keeps unauthorized parking at bay. However, this Hilton is in the middle of nowhere. There is nothing around it that would cause non guests to park there. We had 3 cars in our family this trip so this was an issue. Then I had to watch 300+ wedding guests park for free. If you are going to charge for parking, charge everyone not just registered guest. In fact your registered guests should be getting a free pass. Just a suggestion.

2026-07-19 via Tripadvisor
8
81dallasb Family
4
Clean but……
Pros:

Nice clean rooms! But……
1)- $50 per night “security deposit”
2)-$5 per night (plus taxes) parking fee
3)-$18 per person for breakfast! The same breakfast a Comfort Inn gives you for free
4)-Only 1 of 2 elevators in service even though the hotel was packed

Personally I feel it was one of two worst Hiltons I’ve stayed at, and both were in Illinois (I’ve stayed in Hiltons all over the country almost exclusively for the past 10 years) Besides the two previously mentioned Hiltons, every other Hilton I’ve stayed at were outstanding. Unfortunately I’ll find someplace else to stay at next time I’m in the area.

2026-07-16 via Tripadvisor
N
Navigator35057913718 Couples
10
Great check in
Pros:

Cora was extremely helpful, very pleasant

2026-07-08 via Tripadvisor
J
joelbS9317WR Business
10
Breakfast staff were amazing
Pros:

The staff at breakfast were wonderful!! Very attentive and helpful!

2026-06-27 via Tripadvisor
A
allansU5115DU Business
10
“Outstanding Experience “
Pros:

Cora was outstanding from the beginning to the end of my stay. She made me feel like was right at home, providing excellent service and offered to further explain about my Hilton honors. I will definitely come back and stay all because of how I was treated! Need more like Cora!

2026-06-24 via Tripadvisor
M
Mark couple us
8
2026-06-17 via Nuitee
8
80harmeetk Family
10
Stay at Hilton
Pros:

Good experience staying here. FiveFriendly atmosphere

2026-05-30 via Tripadvisor
Y
Y1486LLtg Family
10
Great stay
Pros:

Checked in for hockey tournament. Have stayed here for the last couple of years. Love the bar/restaurant and outdoor space. Would recommend.

2026-05-29 via Tripadvisor
K
Katie couple us
5
2026-05-25 via Nuitee
E
Escape59914086234 Solo travel
10
Check in of a weary traveler.
Pros:

I entered the lobby, a weary traveler having flown in from Seattle. My eyes felt like sandpaper and my feet were heavy as lead. Molina greeted my at the desk with a smile and sympathetic eyes that said, "welcome home soldier." Scared that I would be judged I sheepishly asked for a late checkout. A few clicks on the keyboard with her delicate yet experienced fingers she quickly tried to put me at ease with a "Thank you for being a diamond member. Yes you can check out at 2. Let me set your keys up and put you in a better room. Don't forget your $15 a day credit that you can use in our restaurant" as she gestured in the direction I would need to go for nourishment. I was on guard. I've seen fake nice before but this was something different. I thought I'd press her further and asked "Can I put a different card on file for food and beverages?" "Certainly she smiled." I was feeling much better about my lot in life as a road warrior and thought it couldn't get much better than this when she hit me with gifts of water, chips and trail mix. Am I in a dream? No, I just have Molina at my side making my day wonderful. Thank you Molina.

2026-05-21 via Tripadvisor
C
christopher solo_traveller us
10
2026-05-21 via Nuitee
J
johngF2892HS Business
10
PDA meeting
Pros:

Cora was great Very helpful. made me visit helpful. Looking forward to returning to this site.

2026-05-14 via Tripadvisor