Hilton Providence

Hotels
•
Hilton Hotels & Resorts
7.6 (722 reviews)
21 Atwells Avenue , Providence , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Convenient location
Terrific staff
Spacious beds
Cons:
Poor cleanliness
High parking fees
Outdated room features

Categories

Cleanliness
6.1
Several reviews indicated dirty linens, unclean beds, and poor overall cleanliness.
Service
9.6
Staff were described as terrific and mostly friendly despite some negative remarks.
Location
9.1
Many reviews mentioned a convenient location, which was a common positive aspect.
Room Quality
7.1
Comments about the room being outdated and having maintenance issues affected the rating.
Amenities
6.1
Limited amenities were noted, including a missing pool and poor breakfast options.
Value for Money
7.1
High parking fees and perceived overcharges contributed to a lower value for money.
Food and Beverage
7.6
Breakfast options were mentioned as average or disappointing, impacting the rating.
Overall Experience
8.1
Mixed sentiments based on various pros and cons led to a moderately positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:39

Property Description

Central Location: Situated in the heart of Providence, steps away from popular attractions and venues like Dunkin Donuts Center, Providence Place Mall, and Federal Hill.

Modern Amenities: Enjoy contemporary accommodations equipped with WiFi, flat-screen TVs, and MP3 compatible radios for your convenience and entertainment.

On-Site Dining: Indulge in delicious meals at The VIG restaurant or grab a coffee at the on-site Starbucks Cafe during your stay.

Experience the best of Providence at the Hilton Providence. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PVD

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 27 per day.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 722 reviews
Cleanliness: 6.1
Service: 9.6
Location: 9.1
Room Quality: 7.1
Amenities: 6.1
Value for Money: 7.1
Food and Beverage: 7.6
Overall Experience: 8.1
K
Kimberly • family_with_children • us
3
Way too expensive for what we experienced
Pros:

Location was great

Cons:

Construction I was unaware about, Elevator broken and walking luggage down 5 flights of stairs with asthma, Room was very hot and musty smelling.

2026-03-04 • via Nuitee
E
Elizabeth • extended_group • us
7
Cons:

The elevators weren't working

2026-03-03 • via Nuitee
A
Arissonne • couple • us
1
2026-03-03 • via Nuitee
S
Souza • solo_traveller • us
8
2026-03-01 • via Nuitee
E
Ercilio • couple • us
10
2026-02-26 • via Nuitee
S
Souza • solo_traveller • us
7
My stay was enjoyable.
Pros:

How easy it was to extend my stay.

Cons:

Construction that started earlier in the morning than stated.

2026-02-25 • via Nuitee
A
Ann • family_with_children • us
4
Pros:

the bed was comfortable

Cons:

Only 1 of the 3 elevators were in service. The bathroom: shower head leak terribly, the stopper didn't fit in the tub, the toilet had very little water in it which caused an unsanitary condition. Noise: the noise from the construction was annoying, Overall: the place was tired....I understand why they are updating it, but it's not right to be staying there while work is happening.

2026-02-23 • via Nuitee
P
Peter • family_with_children • us
10
2026-02-12 • via Nuitee
B
Brandon • family_with_children • us
1
You're better off staying in the dumpster in the alley
Pros:

Leaving.

Cons:

The door to our room not being able to close or lock. The bathroom door not being able to close or lock. The odor of wet dog in the room. The wet carpet. The broken wall outlet with exposed wiring. The bodily fluid stains on the TV stand. The torn wallpaper. The single size bed. The lack of any foldout cot. No breakfast. Not allowing us to change rooms. Front desk not answering the phone. No response from calls/emails after

2026-02-10 • via Nuitee
L
Lindee • solo_traveller • us
2
Be safe very dirty
Pros:

I liked that it right near the convention center

Cons:

I didn’t like that I found a used condom wrapper by my sleeping daughters at the foot of at the bed

2026-02-09 • via Nuitee
T
Tiffany • extended_group • us
7
Pros:

The room was clean and comfortable.

Cons:

Super aggravating that they were going to charge me an additional $32 to keep my car onsite until 5pm.

2026-02-08 • via Nuitee
C
Cheryl • couple • us
3
Disappointed
Pros:

Location to Amica Center

Cons:

We were given a room that was next to the elevators. You could hear them going up and down all night long. We weren’t able to sleep at all.

2026-01-26 • via Nuitee
A
Auli • family_with_children • us
10
Pros:

The view and the room

Cons:

The fire alarm when off and we had to leave our room 😞 not cool

2026-01-26 • via Nuitee
B
Bree • couple • us
8
Pros:

Very clean. Convenient loy

2026-01-26 • via Nuitee
L
LaCasse • family_with_children • us
6
Close to our volleyball tournament.
Pros:

Front staff at night and during day were great! Pub bartender was great. Housekeeping was lovely.

Cons:

Breakfast not included, for some reason we thought it was. Thought there was a pool, there wasn't. No microwave in room. Showerhead leaked, tub clogged. Everything felt worn and a bit overused... bathroom fixtures, decor, hallways, elevators. Kitchen closed down some equipment early so full menu was not available before closing time.

2026-01-26 • via Nuitee
M
M. Carme • extended_group • es
10
2026-01-25 • via Nuitee
J
jake • couple • us
6
The bed was terrible but I would book again in the future after the renovation
Pros:

It was a great location to everything very walkable

Cons:

The resturant & the renovation

2026-01-25 • via Nuitee
B
Bryan • solo_traveller • us
1
Chose the wrong hotel.
Pros:

The bartender was great.

Cons:

Upon entering the room, I could not find the light. The room was attached to the next room over making it feel as though I was sharing a room with strangers as I could hear their every move. The last room renovations might have been in the 80s? Why is Starbucks not attached though the Starbucks is branded as the Hilton Starbucks? The business center is one desk in the middle of the lobby and a printer (I think). No computer was available for guest use, the space is enough for two guests. The front desk workers were unfriendly.

2026-01-20 • via Nuitee
M
Michelle • family_with_children • us
5
My stay was irritating and inconvenient.
Pros:

I like the location.

Cons:

Staff untrained on what accessible room is and what the people who need them might require. As a wheelchair user it is very uninviting to have a head height counter at which to be greeted and try to conduct transactions when I can't reach any thing.

2026-01-20 • via Nuitee
D
Dawn • couple • us
5
Location was good, furniture needs to be updated, room right beside the elevator - AWFUL!!!
Pros:

Location and check in and check out was easy.

Cons:

Our room was right beside the elevator and that elevator is NOISY!!! I wouldn't put anyone in Room 909! Sleep quality was awful.

2026-01-20 • via Nuitee