Clarion Inn North Haven - New Haven North

Hotels
•
Choice Hotels International
6.9 (256 reviews)
201 Washington Avenue, North Haven, Connecticut, 06473 , North Haven , US
+1 203-239-6700

listing image 1
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Pets allowed

Facilities

Elevator
ATM/banking
Gift shops or newsstand
Conference space
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Express check-out
Meeting rooms
Smoke-free property
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Convenient location near freeway and restaurants
Pet-friendly
Some guests reported comfortable beds and good pillows
Positive breakfast experiences noted by several guests
On-site tavern (201 Tavern) highlighted by guests
Cons:
Frequent reports of dirty rooms and filthy common areas
Bad odors/smoke/cigar smell in some rooms
Maintenance and room issues (leaking toilets, non-draining tubs, stained mattresses, poor lighting)
Inconsistent or missing room cleaning
Poor bar/restaurant service and variable breakfast quality

Categories

Cleanliness
3
Multiple reviews report dirty rooms and common areas (filthy stairways/entrances, hair on sheets, bugs, stained mattresses), strong evidence of inconsistent or missing cleaning.
Service
9.5
Staff repeatedly described as courteous, helpful and lovely at the front desk; several guests praised customer service and quick/helpful hosts.
Location
9
Frequently noted as convenient — near the freeway, easy access to 91 North and several nearby restaurants.
Room Quality
6.5
Mixed reports: some guests found beds comfortable and upgrades acceptable, while others experienced poor lighting, leaking toilets, doors that didn’t close, stains and unpleasant smells; inconsistent room condition.
Amenities
7
Mixed amenities: property is pet-friendly and a tavern (201 Tavern) was highlighted, but guests reported poor bar service and issues (cold pool water, limited reliable on-site F&B).
Value for Money
7
Mixed perceptions: some guests called it affordable and would return, while others cited high weekend prices for dirty rooms or unexpected charges.
Food and Beverage
6
Inconsistent F&B: some guests enjoyed a very nice breakfast, others found breakfast poor; bar service complaints and limited reliability were noted.
Overall Experience
7.2
Overall mixed but leaning negative because cleanliness and room issues significantly affected stays despite strong staff/service and a convenient location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Recreational Amenities
Enjoy the indoor pool and 24-hour fitness center at the hotel.

Convenient Amenities
Complimentary wireless internet, gift shops, and banquet hall available.

Featured Amenities
Included are wired internet access, business center, and express check-out.

Book your stay at Best Western Plus North Haven Hotel now and experience comfort and convenience during your visit to North Haven.

Important information:

  • Pool access available from 7:00 AM to 11:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • A car is recommended for transportation to and from this property.
  • Parking height restrictions apply.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HVN

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in lb is 79

  • Children and extra beds

    No rollaway/extra beds available

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.9
Based on 256 reviews
Cleanliness: 3
Service: 9.5
Location: 9
Room Quality: 6.5
Amenities: 7
Value for Money: 7
Food and Beverage: 6
Overall Experience: 7.2
A
Alexander
10
Pros:

Great.

2025-10-13 • via Nuitee
J
Jane
4
Facility needs renovation.
Pros:

Staff were all very pleasant and helpful. The hotel looked clean but a bit shabby and the bed was comfortable. However, the toilet in the room was leaking when I entered. A staff person came to fix it but when I returned to the room at ~10 PM, it still did not flush properly. The lighting in the room is very poor…hard to read anywhere given the lighting. I would not stay here again.

2025-10-12 • via Nuitee
T
Tina • family
10
Pros:

Great customer service, quiet and conveniently located by freeway

2025-10-12 • via Nuitee
T
Tony
2
Not good
Pros:

Dirty - shower flooded - fire alarm beeping all night - no room cleaning for three days - 3 small pillows - don’t stay.

2025-10-12 • via Nuitee
J
Jennifer
4
Pros:

Be sure to make your reservation with one of the online platforms and get confirmation. Make sure the price is what it is supposed to be. If you plan to arrive very early in the morning , like anytime after midnight , make sure you make the reservation during the day before . Otherwise you can't do it online and you will get charged without anybody you can tell you more

2025-10-06 • via Nuitee
F
Felix • partner
2
Pros:

Bed was horrible with small kid half pillows. The rug was heavily dirty and the hallways were dingy. The 201 Tavern there was the only highlight.

2025-10-05 • via Nuitee
F
Frederick • family
10
Pros:

Courteous and helpful staff at checkin. Near Several restaurant options including Outback Steakhouse. A wonderful pet-friendly hotel

2025-10-03 • via Nuitee
T
Thomas
6
Pros:

Room was clean. Our door didn’t close easily. Restaurant/bar was poor. Breakfast was not good.

2025-10-03 • via Nuitee
D
Diane
6
Pros:

Common areas were quite filthy. Stairways and building entrances appeared to not have been cleaned in weeks. Very poor presentation.

2025-09-29 • via Nuitee
M
Mary • family
8
Pros:

Although this was an older hotel, they did really good with the upgrades. Nice, clean, and affordable. Will stay again.

2025-09-29 • via Nuitee
A
Ann
8
Pros:

Friendly staff and other persons staying at the Clarion were also friendly in the morning. Very nice breakfast. Convenient to get on 91 North.

2025-09-29 • via Nuitee
A
Angel • partner
6
Pros:

.

2025-09-29 • via Nuitee
F
Frank
2
Shudder
Pros:

First, a positive: the staff was lovely, I'm at three different people at the front desk and they were all wonderful.

Now, the negatives: perhaps because we booked a room with a pet, we had a horrific room on the first floor, with hair on the bedsheets, bugs on the carpet, a dirty tub that wouldn't drain. It was extremely upsetting, and we left as soon as possible and had to stay at a different hotel.

2025-09-28 • via Nuitee
J
Janice
4
Pros:

We were moved to 3 different rooms. The first room, the bed was not made, dirty towels on the bathroom floor, coffee cups on the bureau, trash on the floor. The second room had a terrible smell no microwave. The third room just ok. Not the cleanest. The beds in room 1 and 2 had stains on the mattresses.

2025-09-28 • via Nuitee
D
Derek
6
Pros:

It was fine. Host was helpful and quick

2025-09-27 • via Nuitee
A
Angel • partner
6
Pros:

SMELLY ROOMS. AND CRAZY PRICES FOR WEEKENDS WITH DIRTY ROOMS.

2025-09-26 • via Nuitee
A
Anna
10
Pros:

Nice property - the staff was very helpful and courteous. Not very fancy, but clean with comfortable beds and great pillows that did not just go flat the second you put your head on them!

2025-09-22 • via Nuitee
M
Meagan • family
6
Pros:

Stopped into the bar for an app and a snack (during open hours) and waited for 10 minutes alone on a bar stool. No one came in the bar to serve us.

2025-09-20 • via Nuitee
T
Tyrone
10
Pros:

great

2025-09-18 • via Nuitee
H
Harold • partner
6
Pros:

It was an average place to stay, staff were friendly

2025-09-16 • via Nuitee