Courtyard by Marriott Knoxville Downtown

Hotels
•
Courtyard by Marriott
8.8 (339 reviews)
210 West Church Avenue , Knoxville , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Cons:
Food quality issues
Room cleaning complaints
Parking fees

Categories

Cleanliness
8.78
Generally clean with some mentions of dust and room not being cleaned upon request.
Service
9.25
Staff was consistently praised for being friendly and helpful.
Location
9.29
Excellent location with easy access to downtown and nearby attractions.
Room Quality
8.74
Rooms were described as clean and comfortable, though there were minor complaints.
Amenities
9.07
Amenities such as the Bistro and fitness center were noted positively despite some food complaints.
Value for Money
8.73
Complaints about additional charges like parking impacted perceived value.
Food and Beverage
7.78
Food in the Bistro received negative feedback regarding quality and discrepancies with the menu.
Overall Experience
8.75
Mixed experiences noted, but overall satisfactory stays indicated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:58

Property Description

Modern Amenities
Courtyard by Marriott Knoxville Downtown offers a range of modern amenities, including free bikes, a fitness centre, and a terrace for guests to enjoy. The hotel also provides free WiFi, a restaurant, and a bar for a comfortable stay.

Convenient Location
Situated just 300 metres from East Tennessee History Center, this 3-star hotel is centrally located near popular attractions such as Market Square and the University of Tennessee Neyland Stadium. With Knoxville Convention Center and the city centre within walking distance, guests can easily explore the area.

Exceptional Service
Guests at Courtyard by Marriott Knoxville Downtown can expect exceptional service, with a helpful reception providing information to navigate the area. The hotel also features a barbecue, on-site snack bar, and a business area for added convenience.

Experience comfort and convenience at Courtyard by Marriott Knoxville Downtown. Book your stay now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 339 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 9.07
Value for Money: 8.73
Food and Beverage: 7.78
Overall Experience: 8.75
J
Jason • couple • us
9
Pros:

Location was great in town for daughter's graduation so it was perfect close enough to walk to gay st and market square.

Cons:

We arrived at breakfast one morning and we were told we had until 10am and it was only 9:20 and they were already picking up breakfast and when I said something the lady shot back at me that she too would like to go she doesn't have all day to pick up after the guests-- ok so we just left and went out

2026-05-24 • via Nuitee
J
JANET • couple • us
10
2026-05-20 • via Nuitee
D
Dorothy • couple • us
5
2026-05-18 • via Nuitee
A
Amy • couple • us
9
2026-05-13 • via Nuitee
L
Lisa • couple • us
10
Great location, great hotel, pricey
Pros:

Location, staff, cleanliness, updated rooms

Cons:

Price

2026-05-11 • via Nuitee
W
Wendy • solo_traveller • us
10
Pros:

Clean and felt safe

2026-05-09 • via Nuitee
A
Amirah • couple • us
7
Great staff, beautiful hotel, cleanliness can be improved on
Pros:

The staff were really nice, friendly and accommodating.

Cons:

The bed sheet was dirty and had a stain in it, the second sheet we got also had a stain but we just ignored it. Also, as soon as we got on the second floor, it reeked in the hallways and smelt like cat pee, obviously it wasn’t cat pee but it didn’t smell right. One of the staff were spraying air freshener down the halls but it didn’t help much

2026-05-06 • via Nuitee
M
Marilyn • couple • us
10
Pros:

Easy to get to by driving and walking. Bar tender Chris and concierge were extremely helpful with information and directions

2026-04-17 • via Nuitee
R
Randy • solo_traveller • us
9
2026-04-11 • via Nuitee
J
Jill • couple • us
7
2026-03-23 • via Nuitee
R
Rebecca • couple • us
6
2026-03-17 • via Nuitee
M
Miller • family_with_children • us
6
Cons:

There were snacks left behind from previous people. Under the desk was a bottle cap and a hanger. No hand soap, we had to walk into the shower to get off of the dispenser. $25.00 to park...really?! This hotel was pretty expensive. When we checked out the staff asked nothing of our stay, I guess it didn't matter.

2026-03-09 • via Nuitee
L
LeAnne • couple • us
9
I really enjoyed my stay and would definitely recommend this hotel!
Pros:

Front desk staff were very nice. Room was clean and bed was comfortable.

Cons:

Rate could have been lower or breakfast included.

2026-03-03 • via Nuitee
S
Sabrina • family_with_children • us
10
Pros:

Very clean

Cons:

Nothing. All was excellent

2026-02-10 • via Nuitee
E
Emanuele • couple • it
10
Pros:

Eccellente, camera molto lussuosa
Receptionist molto disponibili

Cons:

La camera non viene pulita ogni giorno, bisogna sperare di incrociare gli addetti alle pulizie per chiedere che venga rassettata, non buona come cosa :/

2026-02-09 • via Nuitee
H
Harrison • solo_traveller • us
10
2026-01-27 • via Nuitee
T
Timothy • couple • us
9
Fun
Pros:

Staff was very informed and helpful.

2026-01-19 • via Nuitee
B
Brenton • solo_traveller • us
10
2026-01-19 • via Nuitee
G
Grzegorz • family_with_children • us
9
2026-01-19 • via Nuitee
N
Natasha • couple • us
7
Pros:

Location

Cons:

Our room was dirty. The staff was rude.

2026-01-19 • via Nuitee