Crowne Plaza Suffern-Mahwah by IHG

Hotels
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Crowne Plaza Hotels & Resorts
8.2 (829 reviews)
3 Executive Boulevard , Suffern , us
+1 845-357-4800

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Welcoming staff
Good value for money
Cons:
Uncomfortable beds
Some areas need updating
High food prices

Categories

Cleanliness
8.08
Room was exceptionally clean, though some areas were noted as old.
Service
8.75
Staff was warm and welcoming, with standout service mentioned.
Location
8.59
Great location for travel and close to major highways.
Room Quality
7.54
Some rooms require updates; beds were uncomfortable.
Amenities
8.07
Limited amenities mentioned; improving required.
Value for Money
8.23
Great value mentioned, though some dissatisfaction with old property.
Food and Beverage
8.08
Breakfast was noted positively, but food prices were considered high.
Overall Experience
8.25
Overall pleasant stay with good recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:13

Property Description

Convenient Location
Located just an 8-minute drive from downtown Suffern, New York and the Woodbury Common Premium Outlets, the Crowne Plaza Suffern-Mahwah offers easy access to popular attractions and shopping destinations.

Amenities Galore
Enjoy a range of amenities including a gym, business center, and free on-site parking during your stay at the Suffern-Mahwah Crowne Plaza Hotel. Stay connected with free Wi-Fi, and unwind in spacious rooms equipped with a 42-inch flat-screen TV, coffee maker, and more.

Dining Options
Indulge in delicious American cuisine at the Flagstone Restaurant or grab a casual meal at the Koi Lounge. With a full-service bar and a variety of menu options, dining at the hotel is a delightful experience.

Book your stay now at the Crowne Plaza Suffern-Mahwah for a memorable and convenient experience!

Important information:

Please note that for every additional person over the room occupancy breakfast is USD 20.95 per adult, USD 9.95 for children 5-12, complimentary for children under 5 for buffet breakfast, and USD 9.95 for a-la-carte breakfastGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EWR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 829 reviews
Cleanliness: 8.08
Service: 8.75
Location: 8.59
Room Quality: 7.54
Amenities: 8.07
Value for Money: 8.23
Food and Beverage: 8.08
Overall Experience: 8.25
A
Andreas • solo_traveller • ch
3
2026-07-23 • via Nuitee
I
Israel • solo_traveller • il
6
2026-07-22 • via Nuitee
N
Noori • couple • us
10
2026-07-19 • via Nuitee
D
Daniel • couple • ec
10
2026-07-18 • via Nuitee
K
karen • couple • us
9
2026-07-15 • via Nuitee
Q
Qmars • couple • us
8
2026-07-15 • via Nuitee
A
Ann • couple • us
8
2026-07-15 • via Nuitee
K
Kindy • couple • us
3
Don't stay here
Pros:

The bed was comfortable. Parking was good and the cleaning staff was friendly.

Cons:

It started off with check-in. When I booked online, I had requested (and subsequently been approved and billed for) a bottle of champagne, a fruit and cheese plate, and late checkout, which was described as 2-4 PM. I had to argue and show my email confirmation to get the front desk clerk just to look in the system for my requests, and when she confirmed them, I was told I would have to come back down to the front desk to get the champagne and the cheese plate. Any other hotel I've ever stayed at would have had these already in the room, or, at the very least, brought them up to the room. Not exactly the romantic surprise I had planned for my husband. The room itself smelled musty, the blinds had holes in them, and there was only half of a shower door, like in Europe. I paid for an executive room, and didn't even get a full shower door or even a shower curtain. Also, you can't access any kind of streaming apps on the TV, so you better be able to cast or mirror from your phone - if you can get it to connect. My android connected, my husband's iphone did not. Oh, and there was only one small elevator on our side of the building for three floors. It was old, slow, and audibly struggling. And remember how I said I paid for late check out that I was told would be at 2:00? Our keycards stopped working at 12:00. I feel ripped off, and I won't be back.

2026-07-13 • via Nuitee
J
Juana • couple • us
10
2026-07-11 • via Nuitee
O
Offer • solo_traveller • il
9
2026-07-08 • via Nuitee
K
Kim • solo_traveller • it
7
Abit disappointed
Pros:

Comfortable, convenient and clean.

Cons:

Very Poor reception staff service. No help with taxi etc….
Bathroom - no hands soap, shower cap, toilette paper holder, small counter

2026-07-07 • via Nuitee
E
Ernesto • couple • us
9
Excelentes instalaciones y agradable estancia.
Pros:

El hotel esta ubicado cerca de la autopista y del pueblo por lo que hay facil acceso a muchos lugares. Las instalaciones lucen muy modernas y amplias. Esta bien mantenido. El personal es muy amable y dispuesto a ayudar. La habitacion era espaciosa, limpia y sin ruidos. El baño completamente equipado con todo lo necesario. Buena presion de agua.

Cons:

Puede ser una opinion personal pero me parecio que el colchon era excesivamente blando. Es posible que sea solo mi opinion pero deberian inspeccionarlo por si fuese necesario cambiarlo. El refrigerador al parecer no gradua la temperatura porque congelo lo que se guardo adentro de un dia para otro.

2026-07-04 • via Nuitee
M
Michael • solo_traveller • us
8
Pros:

Clean and comfortable

Cons:

N/A

2026-07-03 • via Nuitee
C
Chaim • couple • gb
10
2026-06-28 • via Nuitee
L
Leigh • family_with_children • us
10
2026-06-26 • via Nuitee
R
Robert • solo_traveller • us
7
Pros:

bed was nice and hard the way I like
room was nice

Cons:

the noise from people talking in the atrium bled through into my room

2026-06-24 • via Nuitee
S
Shabnam • family_with_children • us
9
It was good
Pros:

Location and clean

Cons:

The lamp is close to our bed, but we couldn't charge our phone on it because it's broken, and there are no other plugs nearby.

2026-06-21 • via Nuitee
D
Delabrum • family_with_children • gb
10
Great hotel for a short stay.
Pros:

Nice sized room, super comfy bed. The restaurant/bar area is super slick too.

Cons:

Nothing!

2026-06-19 • via Nuitee
S
Shawn • solo_traveller • us
9
2026-06-17 • via Nuitee
H
Hohn • solo_traveller • us
4
2026-06-15 • via Nuitee