Crowne Plaza Suffern-Mahwah by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.2 (773 reviews)
3 Executive Boulevard , Suffern , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Welcoming staff
Good value for money
Cons:
Uncomfortable beds
Some areas need updating
High food prices

Categories

Cleanliness
8.08
Room was exceptionally clean, though some areas were noted as old.
Service
8.75
Staff was warm and welcoming, with standout service mentioned.
Location
8.59
Great location for travel and close to major highways.
Room Quality
7.54
Some rooms require updates; beds were uncomfortable.
Amenities
8.07
Limited amenities mentioned; improving required.
Value for Money
8.23
Great value mentioned, though some dissatisfaction with old property.
Food and Beverage
8.08
Breakfast was noted positively, but food prices were considered high.
Overall Experience
8.25
Overall pleasant stay with good recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:13

Property Description

Convenient Location
Located just an 8-minute drive from downtown Suffern, New York and the Woodbury Common Premium Outlets, the Crowne Plaza Suffern-Mahwah offers easy access to popular attractions and shopping destinations.

Amenities Galore
Enjoy a range of amenities including a gym, business center, and free on-site parking during your stay at the Suffern-Mahwah Crowne Plaza Hotel. Stay connected with free Wi-Fi, and unwind in spacious rooms equipped with a 42-inch flat-screen TV, coffee maker, and more.

Dining Options
Indulge in delicious American cuisine at the Flagstone Restaurant or grab a casual meal at the Koi Lounge. With a full-service bar and a variety of menu options, dining at the hotel is a delightful experience.

Book your stay now at the Crowne Plaza Suffern-Mahwah for a memorable and convenient experience!

Important information:

Please note that for every additional person over the room occupancy breakfast is USD 20.95 per adult, USD 9.95 for children 5-12, complimentary for children under 5 for buffet breakfast, and USD 9.95 for a-la-carte breakfastGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EWR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 773 reviews
Cleanliness: 8.08
Service: 8.75
Location: 8.59
Room Quality: 7.54
Amenities: 8.07
Value for Money: 8.23
Food and Beverage: 8.08
Overall Experience: 8.25
D
Devon • couple • us
8
2026-03-28 • via Nuitee
S
STEVE • solo_traveller • ca
9
2026-03-27 • via Nuitee
B
Bruno • solo_traveller • us
10
2026-03-19 • via Nuitee
P
Peter • couple • us
8
2026-03-18 • via Nuitee
H
Helene • couple • us
10
Comfortable beds. Clean room. Very enjoyable
2026-03-18 • via Nuitee
W
Wanderer24066821778 • Family
2
Extremely Disappointing Experience – No Accountability From Hotel or Booking Platform
Pros:

I’m posting this review after attempting to resolve the situation privately with both the hotel and eventually Linda Columbia who is the Diirector of Rooms and the booking platform, but unfortunately no meaningful resolution was provided. Linda said since I booked 3rd party by way of Booking.com that there was nothing she could do and told me to reach out to Booking.com.

My husband and I stayed for one night at the Crowne Plaza Suffern-Mahwah by IHG on March 7–8, 2026. The stay turned out to be extremely disruptive.

Around 11:00 PM, we began hearing a loud, constant whistling noise coming from the bathroom plumbing in our room. It appeared to be a mechanical issue with the pipes and made it very difficult to sleep.

Shortly after we finally fell asleep, the hotel’s emergency alarm system activated, repeatedly instructing all guests to evacuate the building immediately. My husband and I evacuated along with many other guests and were required to stand outside in the rain for approximately 45 minutes while the alarm continued.

What was most concerning was that no information was provided to guests about what was happening or whether it was safe to return. Once we were eventually allowed back inside, there was no explanation or communication from the hotel regarding the situation.

The following morning we also received a receipt slipped under our door showing a Mastercard payment, even though the stay had already been prepaid through PayPal via Booking.com. When we asked the front desk about this at checkout, the staff seemed confused and somewhat irritated rather than providing a clear explanation.

After more than a week of back-and-forth communication between the hotel and Booking.com, the only resolution offered was a $14.95 credit, which required me to submit my credit card information through a link to receive it.

Considering the mechanical issue in the room, the late-night evacuation, standing outside in the rain for 45 minutes, the billing confusion, and the lack of communication afterward, this response felt extremely inadequate.

I understand that emergencies happen, but what was most disappointing was the lack of communication and accountability afterward, both from the property and in the resolution process.

I hope hotel management reviews this situation and takes it seriously, because this experience fell far below the level of service and guest care I expected from a Crowne Plaza property.

2026-03-16 • via Tripadvisor
E
Emmeline • couple • us
10
Will stay here again, best hotel and I’ve stayed at many!
Pros:

The hotel was beautiful and the staff were so friendly and attentive. The breakfast was amazing and I loved how clean the room was!

Cons:

Nothing except maybe how dark the street is leading to the entrance.

2026-03-16 • via Nuitee
K
Kim • family_with_children • us
10
Great stay a 10/10 clean,and wonderful
Pros:

The staff were polite and respectful. The rooms were nice and clean and the whole hotel was beautiful. Love the bar and grill on site. The breakfast was delicious and area was also great. 10/10

Cons:

Only thing is we didn’t have a luggage cart when we got there.

2026-03-16 • via Nuitee
W
Weisz • solo_traveller • us
8
I had a very good time and slept well
Pros:

The property and the lobby are beautiful! The rooms are nice and comfortable.

Cons:

The window to the room was to the hallway and it was quite noisy at times

2026-03-16 • via Nuitee
E
Edwin • family_with_children • us
10
Esepcional
Pros:

Excellent

2026-03-15 • via Nuitee
D
David • family_with_children • gb
10
Pros:

Staff are very friendly.

2026-03-13 • via Nuitee
J
Joel Abraham • family_with_children • us
10
2026-03-10 • via Nuitee
Y
Yamin • couple • ca
9
2026-03-10 • via Nuitee
S
Sandro William Cruz • family_with_children • br
10
2026-03-05 • via Nuitee
D
Davy • couple • vc
9
Elegant lobby and excellent stay
Pros:

It was close to the Sentinel where I needed to visit my uncle.

Cons:

Nothing

2026-02-27 • via Nuitee
H
hila • family_with_children • il
9
2026-02-14 • via Nuitee
F
Francis • family_with_children • us
8
Pros:

Nice place

Cons:

Elevator out , just temporary

2026-01-31 • via Nuitee
D
Daniel • couple • es
10
Perfecta!
Pros:

La amabilidad del personal, la amplitud del local.

Cons:

Nada todo bien

2026-01-31 • via Nuitee
E
Evelyn • couple • us
10
Recomendadicimo
Pros:

Hermoso

Cons:

Limpio

2026-01-27 • via Nuitee
J
Jean • solo_traveller • us
10
2026-01-26 • via Nuitee