Crowne Plaza Leeds by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.5 (5436 reviews)
Wellington Street , Leeds , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Unclean rooms
Poor service at times

Categories

Cleanliness
7.71
Several mentions of unclean rooms and dirty items found.
Service
9.18
Staff received high praise for being welcoming and helpful.
Location
9.22
Location was frequently described as great with nearby attractions.
Room Quality
7.67
Complaints about uncomfortable beds and tired rooms.
Amenities
8.7
Amenities were mentioned positively with some concerns.
Value for Money
8.66
Value noted as good overall despite some shortcomings.
Food and Beverage
8.21
Food was generally received well but had some issues.
Overall Experience
8.68
Overall experience was decent but mixed, reflecting targeted reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:53

Property Description

Luxurious Spa and Indoor Swimming Pool
Indulge in relaxation at Crowne Plaza's luxurious spa and take a dip in the inviting indoor swimming pool.

Modern Rooms with Complimentary Amenities
Experience comfort in modern rooms equipped with complimentary newspapers, stereo systems, and air conditioning. Enjoy conveniences like tea/coffee facilities, in-room safe, and hairdryers.

Gym, Whirlpool Bath, and Sauna
Stay active at the large gym or unwind in the whirlpool bath and sauna for a rejuvenating experience.

Immerse yourself in luxury and convenience at Crowne Plaza Leeds. Book now for a memorable stay in the heart of the city.

Important information:

A fee of GBP 50 will be charged in case of early departure.

Children under the age of 3 stay and eat for free.

Children's swimming times are 08.00am - 18.00pm daily
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 17.50 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 5436 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 7.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
K
Keith solo_traveller gb
9
2026-06-27 via Nuitee
J
jamie solo_traveller gb
8
2026-06-27 via Nuitee
I
Ian solo_traveller gb
8
Pros:

Great location

2026-06-27 via Nuitee
S
Sally solo_traveller gb
10
One of the best hotels I’ve stayed in Leeds.
Pros:

I loved this hotel. The reception, the bar/restaurant. Has excellent facilities such as decent size pool, steam, sauna.

Cons:

Nothing.

2026-06-27 via Nuitee
A
Alex couple gb
6
2026-06-27 via Nuitee
S
Sarah solo_traveller gb
7
Good location, comfortable rooms.
Pros:

The reception staff were brilliant, very helpful & attentive. The conference space & bedrooms were lovely & cold with air con on very hot days.

Cons:

The shared spaces were uncomfortably warm. I appreciate there was a heat wave but they didn’t seem to have air con in the restaurant or central areas.
The bar staff were dreadful. After 25 minutes I still didn’t have my drink, I repeatedly asked if it was on its way, I said if she wasn’t sure how to make the cocktail it was fine to get something else but she insisted she knew. After 30 minutes I gave up & requested a refund but the bar staff couldn’t process it so we had to go back to reception instead which marred the 45 minutes we had for a drink. The reception staff were again, very helpful.

2026-06-26 via Nuitee
N
Natalie couple gb
9
Lovely stay in Leeds
Pros:

This is a well located hotel in Leeds. The rooms are very nice and the staff are all friendly. It does have a swimming pool with sauna and steam room which was a bonus and we enjoyed relaxing in here for a few hours.

Cons:

You do have to pay extra for the parking and the car park is first-come-first-served with tight spaces. The changing area in the health spa could do with an update as many of the locker doors weren't working and the changing rooms felt a bit grotty.

2026-06-25 via Nuitee
T
tracy couple gb
9
Very good
Pros:

Location fairly good
Staff very nice

Cons:

Club lounge I made a coffee from machine and the milk had gone off, earlier staff had not changed it. Was quickly rectified by young gentleman serving us once I informed him

2026-06-25 via Nuitee
J
john patrick family_with_children gb
9
2026-06-24 via Nuitee
J
john patrick family_with_children gb
9
2026-06-24 via Nuitee
A
Abid family_with_children gb
10
2026-06-24 via Nuitee
P
Patricia couple gb
10
An excellent choice and so easy to get to everywhere. Food was excellent and the choice of things to nibble in the room
Pros:

We loved the location and how welcoming everybody was. It felt very special.

2026-06-24 via Nuitee
E
Emily solo_traveller gb
10
2026-06-23 via Nuitee
J
Janine family_with_children gb
10
Great hotel with good breakfast
Pros:

Lovely rooms nice and clean

Cons:

No complaints.

2026-06-23 via Nuitee
J
Jo couple gb
9
Great stay & service
2026-06-23 via Nuitee
L
lisa couple gb
10
Perfect
Pros:

The hotel was absolutely stunning

Cons:

Nothing

2026-06-23 via Nuitee
M
Md Mainul couple gb
8
Good service overall
Pros:

Good

Cons:

Ok

2026-06-22 via Nuitee
M
Maxine couple gb
10
2026-06-22 via Nuitee
P
Paul couple gb
10
2026-06-22 via Nuitee
P
Paul couple gb
10
Great stay
Pros:

Very clean. Staff were great. Breakfast was really good

Cons:

Pool was freezing

2026-06-22 via Nuitee