Crowne Plaza Leeds by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.5 (5373 reviews)
Wellington Street , Leeds , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Unclean rooms
Poor service at times

Categories

Cleanliness
7.71
Several mentions of unclean rooms and dirty items found.
Service
9.18
Staff received high praise for being welcoming and helpful.
Location
9.22
Location was frequently described as great with nearby attractions.
Room Quality
7.67
Complaints about uncomfortable beds and tired rooms.
Amenities
8.7
Amenities were mentioned positively with some concerns.
Value for Money
8.66
Value noted as good overall despite some shortcomings.
Food and Beverage
8.21
Food was generally received well but had some issues.
Overall Experience
8.68
Overall experience was decent but mixed, reflecting targeted reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:53

Property Description

Luxurious Spa and Indoor Swimming Pool
Indulge in relaxation at Crowne Plaza's luxurious spa and take a dip in the inviting indoor swimming pool.

Modern Rooms with Complimentary Amenities
Experience comfort in modern rooms equipped with complimentary newspapers, stereo systems, and air conditioning. Enjoy conveniences like tea/coffee facilities, in-room safe, and hairdryers.

Gym, Whirlpool Bath, and Sauna
Stay active at the large gym or unwind in the whirlpool bath and sauna for a rejuvenating experience.

Immerse yourself in luxury and convenience at Crowne Plaza Leeds. Book now for a memorable stay in the heart of the city.

Important information:

A fee of GBP 50 will be charged in case of early departure.

Children under the age of 3 stay and eat for free.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 17.50 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 5373 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 7.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
V
Victoria family_with_children gb
8
Pleasantly surprised by standard of hotel for the price.
Pros:

Great value for money; professional staff; good enough pool, sauna etc; decent breakfast.

2026-05-30 via Nuitee
L
Lyndsey family_with_children gb
10
2026-05-30 via Nuitee
J
jamie couple gb
9
Staff very accommodating
Pros:

Quiet clean and friendly

Cons:

Small plates at breakfast

2026-05-30 via Nuitee
R
Ruth couple gb
10
2026-05-30 via Nuitee
J
Julie couple gb
9
2026-05-30 via Nuitee
N
Neil solo_traveller gb
9
2026-05-30 via Nuitee
A
ALAN solo_traveller gb
7
Disappointing due to not being able to take advantage of the club lounge that I had paid extra for.
Pros:

The sauna was hot but the spa bath was being drained and refilled (this ought to be carried out when the leisure centre is closed)

Cons:

Service times in the Club lounge were restrictive, the canopes and alcoholic beverages are only available from 5:00 pm to 7:00 pm, which is not very good if you are working (I didn’t finish work until after 7:00 pm so I wasn’t able to to take advantage of something I had paid extra for).
Breakfast was delayed by about one hour because of some issues.
Beware of the parking charges and add this to your budget, I paid it as part of the package but it’s £17.50 when paid direct.

2026-05-30 via Nuitee
G
Graham solo_traveller gb
10
Pros:

Excellent staff

Cons:

Nothing

2026-05-29 via Nuitee
D
DARIUS solo_traveller gb
10
2026-05-29 via Nuitee
S
Sharon family_with_children gb
10
Lovely stay
Pros:

It was a lovely hotel and we loved our stay.

Cons:

It was a bit too far from the centre for us.

2026-05-29 via Nuitee
K
Kim solo_traveller gb
10
Excellent.....would highly recommend and will be coming again this Sunday.
Pros:

Fantastic, helpful staff and a great location.

Cons:

The view from my room....rooftops!

2026-05-29 via Nuitee
M
Mcphail solo_traveller gb
5
2026-05-29 via Nuitee
P
Paul family_with_children gb
9
Friendly and helpful staff, with onsite parking and a good location to explore Leeds centre.
Pros:

Very friendly staff who really looked like they wanted to help.

Parking, whilst a separate charge, was convenient and allowed us to walk the city without further car concerns.

Excellent breakfast, and we ate an enjoyable dinner in the restaurant too.

We were travelling with our 11 year old child, so wonderful to have 2 double beds in the room, rather than the usual uncomfortable and rickety sofa bed!

Cons:

Bathroom could perhaps do with a little refresh. The basin was blocked so water drained away very slowly.

Concerned to find 2 empty whisky bottles outside our room door on arrival, but assume that was because of an inconsiderate guest rather than a cleaning issue.

2026-05-29 via Nuitee
J
James couple gb
7
Cons:

Air conditioning in 619 looked on, but didn’t do anything.

2026-05-28 via Nuitee
M
mary solo_traveller gb
8
Mum and daughter time
Pros:

Looked fab great location . Excellant staff and service pool and sauna great.food excellant

Cons:

Had queen room . Had staines on carpet. Bathroom was tierd and shower not much power

2026-05-28 via Nuitee
B
Bridie solo_traveller gb
10
2026-05-28 via Nuitee
S
Saleh family_with_children sa
7
Pros:

-10 minutes by foot to town centre.

Cons:

-They need to focus more on cleaning.
-The parking was not free! I paid 18 pounds for one night!

2026-05-28 via Nuitee
P
Philip couple gb
9
Pros:

Staff were lovely and let us check in early. Room was very comfy and we got a great night's sleep.

2026-05-28 via Nuitee
O
Olesea couple gb
8
Nice hotel but can be cleaner and room service food needs improvement
Pros:

The staff were polite and friendly. Liked the mirrors and the art in the room. Breakfast was good with real fried eggs served, not just scrambled as some other places.

Cons:

The chair in the room had lots of hair on it. The food from room service wasn’t that good and is overpriced for what it is plus limited options.

2026-05-27 via Nuitee
L
Leaning solo_traveller gb
10
2026-05-27 via Nuitee