Sheraton Grand Rapids Airport Hotel

Hotels
•
Marriott
5700 28th St SE, Grand Rapids, Michigan, 49546 , Grand Rapids , US
1-616-259-0101

listing image 1
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Pets allowed

Facilities

Elevator
ATM/banking
Gift shops or newsstand
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Smoke-free property
Wedding services
Wheelchair accessible parking
Assistive listening devices available
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Cons:
Dirty areas
Maintenance issues

Categories

Cleanliness
8.03
Some reviews mention issues like mold and dirty rooms, affecting the overall rating.
Service
9.5
Staff were reported as friendly and helpful, contributing to a positive experience.
Location
8.54
Convenient location mentioned, though some desire for more nearby amenities.
Room Quality
8.49
Rooms were generally clean and comfortable, despite some issues with maintenance.
Amenities
9.02
Amenities like pools were appreciated, despite some restrictions on access.
Value for Money
8.98
Good value mentioned for the price, but some services could use improvement.
Food and Beverage
8.53
Food options were limited due to bar hours, affecting the overall dining experience.
Overall Experience
9.3
Overall sentiment is positive, indicating a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:53

Property Description

Luxurious Amenities
Be sure to enjoy recreational amenities including an indoor pool and a spa tub. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.

Delicious Dining Options
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.

Convenient Facilities
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of a conference center and 25 meeting rooms. Free self-parking is available onsite.

When you stay at Sheraton Grand Rapids Airport Hotel in Grand Rapids, you'll experience comfort and convenience at its best. Book now for an unforgettable stay!

Important information:

  • Pool access available from 6:00 AM to 11:00 PM.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GGR

Property Policies

  • Pets

    Pet max weight (per pet) in lb is 55

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

Cleanliness: 8.03
Service: 9.5
Location: 8.54
Room Quality: 8.49
Amenities: 9.02
Value for Money: 8.98
Food and Beverage: 8.53
Overall Experience: 9.3
R
Ralph
8
Pros:

Room was clean except the mildew in the shower. Taking a shower this morning only to find the body wash dispenser empty and had to wash with shampoo instead. The balcony was covered in spider webs and leaves, so we couldn’t enjoy it. The room was cold and damp. The thermostat in room are non-functional. Everything in the hotel is on 1 system controlled by staff. The shrubbery was overgrown and made it hard to traverse from the lobby to handicap parking without walking on the driveway, which had trash and food smashed on it.
The staff was polite, and professional. The lobby and conference areas were immaculate.

2025-10-12 • via Nuitee
B
brenda • family
10
Pros:

Would stay again and recommend to anyone

2025-10-12 • via Nuitee
E
Erica
8
Pros:

The only reason I didn’t give excellent marks is because of a sensitive topic. The personal Hygiene of the cleaning staff needs to be addressed. Unfortunately the body odor was very lingering even after they left the room or hallways. I know this is a personal issue but it was quite unpleasant.

2025-10-08 • via Nuitee
L
Leo
8
Pros:

Everything was good. Air conditioner was a little loud but kept the room cool which was good. The bench in front of the tv was very conveinant. All in all everything was good. Great place to stay and would recommend to anyone!

2025-10-03 • via Nuitee
T
Tor
10
Pros:

C

2025-10-01 • via Nuitee
S
Samuel
10
Pros:

Yes

2025-09-29 • via Nuitee
T
Tom
10
Pros:

The property is pleasant, clean, had everything adequately organized for our fly fishers gathering. Very pleasant experience.

2025-09-28 • via Nuitee
M
Matthew
10
Pros:

Nice hotel with a nice pool area loved the lower ground room with walk out patio. We played dice and cards outside on one of the tables loved the outside area it was pretty, lots of light, nice tables and chairs.

2025-09-28 • via Nuitee
C
Cassie • family
10
Pros:

Great hotel with a wonderful indoor/outdoor pool area. I was disappointed the Tiki Bar was only open on the weekends as we stayed during the week and left Saturday morning. The landscaping was not great, plants were dead and in need of replacement. The bathroom inside the pool area didn't close properly and wouldnt lock. The balcony attached to our room had beer caps left so it wasnt checked or cleaned before our stay.
All in all it was a nice hotel and the location was convenient and close to shopping/restaurants. The staff was wonderful, very helpful and pleasant.

2025-09-25 • via Nuitee
N
Nobuko • partner
10
Pros:

Very clean.

2025-09-22 • via Nuitee
I
Iustin • family
10
Pros:

Good atmosphere

2025-09-22 • via Nuitee
S
Stephen
10
Pros:

Staff were great at check-in

2025-09-21 • via Nuitee
E
Eddie
8
Pros:

Great stay

2025-09-18 • via Nuitee
G
General
10
Pros:

Great hotel.

2025-09-16 • via Nuitee
A
Ashley
10
Pros:

Definitely would stay here again

2025-09-15 • via Nuitee
S
Steve • family
10
Pros:

Very clean and I had an amazing experience

2025-09-15 • via Nuitee
D
Denise
10
Pros:

Good overall experience. Lovely staff, comfortable room, pleasant stay for the price. I will stay here again on future Grand Rapids trips. Just wish there were shops, restaurants etc nearby. The location is very much like a corporate office setting

2025-09-09 • via Nuitee
I
iliana
10
Will return for sure
Pros:

Clean and very nice staff

2025-09-05 • via Nuitee
R
Robbye
8
Pros:

friendly staff

2025-09-03 • via Nuitee
K
Kevin
2
Pros:

The room was dirty and there was mold on my breakfast.

2025-09-03 • via Nuitee