Crowne Plaza Suites MSP Airport - Mall of America by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.1 (152 reviews)
3 Appletree Square , Minneapolis , US
+1 952-854-9000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful front desk and staff
Convenient location near airport and mall
Clean rooms and comfortable beds reported by multiple guests
Good gym and sauna
Shuttle service available
Cons:
Parking difficulties and construction-related access issues
Pool/hot tub problems (jets not working, cold water, closures for repairs)
Some rooms smelled of cigarette smoke
High pet fee noted as excessive
Limited shuttle hours (no service 12–4am) and inconsistent communication/signage

Categories

Cleanliness
7
Mixed signals: many guests described rooms as clean and beds comfortable, but there are reports of cigarette smell in some rooms and occasional housekeeping/amenity issues.
Service
8.8
Consistently positive: numerous comments praise extremely helpful, friendly and informative front desk and staff assistance.
Location
8.7
Strong: repeatedly noted as convenient — close to the airport and mall, with shuttle service (though shuttle hours have limits).
Room Quality
6.5
Mixed to below-average: comfortable beds and well-maintained rooms reported by some, but rooms described as slightly dated and there are complaints about smoke smell in some units.
Amenities
6.6
Patchy: gym and sauna receive positive mentions, but pool/hot tub have problems (jets, cold pool, closures for repairs) and shuttle/parking logistics are problematic.
Value for Money
6.5
Mixed value: some guests called the price good, but issues with high pet fees, parking costs/availability and construction detract from perceived value.
Food and Beverage
5.5
Inconsistent: breakfast was excellent for some but the buffet/food experience was criticized or simply noted without enthusiasm by others.
Overall Experience
7.2
Overall mixed-positive: many guests would stay again and praise staff and location, but parking, some amenity failures and occasional smoke/cleanliness issues lower the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Convenient Location near Mall of America
Located just one mile from the famous Mall of America in Bloomington, Minnesota, Crowne Plaza Minneapolis International Airport Hotel & Suites offers a prime location for shopping and entertainment.

Comfortable Rooms with Modern Amenities
Guest rooms at the hotel feature flat-screen cable TVs, microwaves, refrigerators, and free Wi-Fi, providing all the conveniences for a pleasant stay.

Dining Options and Leisure Facilities
Enjoy a delicious breakfast at Harvest Café and dine for lunch and dinner at Martel’s Lounge. Stay active in the fully equipped gym or unwind in the indoor pool and hot tub during your stay.

Ready to experience comfort and convenience at Crowne Plaza Minneapolis International Airport Hotel & Suites? Book your stay now!

Important information:

For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Contact the property for the price per room per day.

Please note that parking is only available for 1 night per stay. Additional long term parking is available for an additional fee plus tax. Contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSP

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 152 reviews
Cleanliness: 7
Service: 8.8
Location: 8.7
Room Quality: 6.5
Amenities: 6.6
Value for Money: 6.5
Food and Beverage: 5.5
Overall Experience: 7.2
K
Karen • solo_traveller • do
9
Justo lo que necesite para mi viaje
Pros:

Front Desk 24/7
Cercanía al aeropuerto

Cons:

Aunque se que talvez el agua de grifo se consuma, deberían poner embotellada.

2026-10-08 • via Nuitee
N
NonaSmith • solo_traveller • us
3
Pros:

The place was clean beds comfy

Cons:

The hot tub jets didn't work well only 2 worked. The pool was too cold for my daughter to even swim needs more heat in it. We didn't have close parking had to walk to another building to park. Need more communication from the host telling you about what is included with the hotel pkg

2026-09-07 • via Nuitee
A
Alfie • couple • us
8
Great area, great staff, very helpful and friendly
Pros:

Close to mall and airport

Cons:

Breakfast buffet

2026-08-24 • via Nuitee
E
Elizabeth • couple • us
3
Pros:

Location

Cons:

Airport shuttle doesn’t run 12-4 am. Why not those extra 4 hours?

2026-08-19 • via Nuitee
M
Melanie • family_with_children • nl
7
2026-08-08 • via Nuitee
1
10100003 • family_with_children • nz
7
Solid
Pros:

Very solid hotel. Clean with exceptional facilities: gym was very good, as was the pool and sauna. . Very helpful staff.

Cons:

Rooms were slightly dated

2026-08-06 • via Nuitee
A
Anthony • solo_traveller • us
5
2026-08-03 • via Nuitee
M
Mata • couple • us
4
No fue lo que esperava
Cons:

Mejor atencion

2026-07-23 • via Nuitee
J
Jill • family_with_children • us
10
I would stay here again.
Pros:

Extremely helpful and informative front desk staff. Rooms were clean, beds were comfortable, location was great and the property was very well maintained.

Cons:

Parking was bit difficult

2026-07-14 • via Nuitee
A
Autumn • couple • us
9
Cons:

Parking situation was a mess.

2026-07-14 • via Nuitee
A
Andrea • family_with_children • us
6
2026-07-13 • via Nuitee
C
Charles • couple • us
4
Not going back
Pros:

Breakfast was excellent

Cons:

The rooms smelled like cigarette smoke..The parking garage construction created a bad parking experience..The pet fee if $75 was outrageous considering the smoking and garage situation..This has a long way to go to live up to Crown Plaza name

2026-07-03 • via Nuitee
M
Mamfredo • solo_traveller • us
5
2026-07-02 • via Nuitee
M
michael • extended_group • au
8
Handy for all local services, and i would probably stay again.
Pros:

The room was serviced with towels daily, which is a bonus. The airconditioner is very noisy.

Cons:

There is no undercover area outside to smoke in, it was raining a few times and no cover, there should be a small safe in the room for valuables. parking in the high rise parking was an absolute annoying, not enough signage to get back to the hotel easily, the first night we walked around the block with suitcases, all in all , it was a much nicer place to stay than the Comfort inn next to the Mall of America.

2026-06-30 • via Nuitee
J
Judy • couple • us
8
2026-06-29 • via Nuitee
C
Cheryl • couple • us
9
Pros:

Loved the lady who checked us in

2026-06-10 • via Nuitee
D
Diana • couple • us
6
Pros:

The room was comfortable and clean and the price was good

Cons:

I took a cold shower in the morning. Parking lot is under construction which made it hard to access and confusing to get back to the hotel from there.

2026-06-04 • via Nuitee
H
Henry • solo_traveller • us
8
2026-05-25 • via Nuitee
P
Pinkoski • solo_traveller • us
10
Pros:

Courteous way the staff treats the guests and assist with the any needs that arise is beyond my expectations. I will definitely be staying there again when I am in town.

Cons:

Pool was closed for repairs but I was informed upon arrival. The Sauna and hot tub were open. When I was leaving the pool was being repaired.

2026-05-18 • via Nuitee
C
CAROL • solo_traveller • us
10
Excellent place to stay
Pros:

Friendly staff, great location and shuttle service. Very clean and cozy room

2026-05-10 • via Nuitee