Holiday Inn Hotel Dallas DFW Airport West, an IHG Hotel

After multiple attempts to reach this facility via emails, phone calls that never materialized, because of changed flights, dates etc. I would give this property a (zero) 0. Emails returned to sender. Phone calls - unavailable try back later. Manager later would not refund amount paid by me.

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When I reserved this room the info stated it had free shuttle from DSW airport to the hotel.When we arrived at airport and called hotel the recording said to press # _ for transportation. No answer. I waited and recalled . eventually I got an answer from desk saying they had no transportation. So, looked for a cab. The cab wanted $50 to take us 5 minutes away to the hotel. I could have booked another hotel that had transportation. When we finally arrived there was no one at the desk. We were calling around the lobby finally someone came and gave us our room key.. The room was in need or aremodel. The hotel had no restaurant. It was blocked off and sealed up. No vending machines. I eventually went to desk (no phone response from room). Had to search for clerk again. Received 3 flyers for restaurants with delivery. One was permanently closed. One no longer delivered and the last one reluctaantly delivered with a $50.00 minimum. The clerk told us we could walk 5 minutes away to some restaurants. These were across the Highway. The overpass was dark and no sidewalk.My husband walks with a cane and is in hid 80"s. I found out the next morning that this Holiday is is being taken over within this year and being redone. The worst enxperience I ever had. Fortunately the next morning we were picked up by family to go to their house.. Whenat the hotel there was only 1 other car in the lot. I don't thin there were many booked rooms. Out room looked over the parking lot.

Close to shopping mall

No complimentary breakfast. No coffee. Uncomfortable bed. Old.

breakfast was not free

Friendly welcoming staff, clean.

Excellent service!

Good

We liked everything in our stay :)

They put us in a wheelchair room and it was the size of a closet. I’m not sure how anyone with a wheelchair can get around in that room . Plus stains in carpet and dirt on walls . Not the best staff.

Overall peace and quiet

The staff was friendly and professional

Fantastic room for the price(2 night stay over the weekend for $180)!! After reading some of the reviews, I was a little worried that I might be “getting what I paid for”, but I was pleasantly surprised. All of the staff were super nice and helpful. Someone is at the desk 24 hrs. Room was super comfortable and clean too.

Due to missing my connection at DFW, I was provided with a voucher to stay at this hotel.
Unfortunately, by the time I was given my voucher by AA, the hotel shuttle had closed down for the night. The staff at AA were aware of my disability needs, but I knew instinctively the chances of receiving a mobility assistance room was zilch.

I finally arrived at approx 11.30 pm, to be greeted with a queue of approx twenty five people waiting to check in - and just one member of staff on reception doing check in.
Ok I thought, maybe another member of staff on a quick break? No..just the one member of staff to deal with the ever increasing queue. My heart sank.

The reception area was littered with people and suitcases. I joined the back of the queue, and was politely informed by others not to sit in one of the rather grubby looking seats as I would lose my place in the queue. As these seats were near the back of the queue, as you moved forward, there was nowhere to sit - just stand and wait..and wait…and wait..to be polite let’s say the reception area was looking ‘tired and worn’.

There was a small unmanned shop with a fridge of drinks and snacks - I saw numerous people take things, but whether they paid for the items I do not know.

Approx one hour later, It was finally my turn at reception. I handed over my hotel voucher, was asked if I arrived by shuttle or taxi, and asked what time I wanted to return (4.50-5am) to the airport. I was informed the shuttle did not run, but as I had a taxi voucher my name was added to a very long list of taxi requests.

I was allocated a room (not a mobility assistance room) on one of the upper floors and pointed towards the lift. I paid for the bottle of Diet Coke I had taken from the fridge. I asked the male receptionist about the queues for check in, and he advised me every night is the same due to missed connections and cancellations at DFW. I’m guessing he was the owner or related to the owner, as he kept his smile for the whole queue checking in.

I found my room, and it’s what I call typical holiday inn airport hotel. Chunky brown furniture, a large bed, tv, tea/ coffee maker, a noisy air con machine, and a small shower room. Identical to 000s of other airport hotel rooms.

I did manage a few hours sleep, but was up for 4am to shower and get ready to get downstairs with time to spare for my taxi.

I checked with the receptionist and was able to have a free ‘reception’ coffee - I was far too early to use my breakfast voucher. Reception quickly started to fill and Yes! my name was on the taxi list, and dead on time a taxi arrived for me and two others to DFW.

You are not going to choose this hotel for a vacation (tho from the upper floors the swimming pool looked nice) and I’m guessing nearly all of there clientele are airline passengers with a voucher. Yes the room was clean and tidy, but reception? Nah…

To have just one member of staff on check in is reprehensible - especially when you know this is a nightly occurrence.

This was an emergency situation, I had little options given by AA, and it’s very unlikely I will ever need to return to this hotel.

Everything was below average, from the room to service. awful

It was a nice quiet stay

Nice place. The water wasnt very hot and the ac wasnt very cold but good enough. It was very hot outside.

I enjoyed my stay only issue is they only have pork for breakfast I can not eat pork

Older property our tub and walls were dirty