Ramada by Wyndham Provo

Was not well maintained! Paint scraped up and very low maintenance on everything! Then NO WATER IN THE SHOWER! That was the breaking point!
Breakfast was powdered eggs that were tasteless and sausage was over cooked and bland!

I reserved a room when I was out in Salt lake on business but when I arrived at 3am after a late flight, I was told that the hotel was overbooked and hey could not help me with a room. They did not even look up my reservation and did not really care.

They did.not give you enough towels

Huoneistamme puuttui vuodevaatteet kolmannelle henkilölle. Ne tuotiin pyynnöstä.

Maid not knocking on the door at 9am

The staff…..When I walked in nobody was at the counter. I rang the bell and called and nothing! Turns out the person left the front desk to go outside to smoke. She saw us pull up and didn’t think to go back inside. The hotel was hot inside it seemed like the AC was out. I was glad the AC worked in the room.

Room needed serious upgrade

The smell in the room was disgusting, the breakfast was not ready at 6. The guy came late and was unkempt

A lot of the things were dirty, especially in the dining room and in our bathroom.

I was charged twice for the same room. From bookings.com AND Ramada Inn

Die Leitung und das Personal könnte etwas mehr draus machen. Sonst gut.

Staff were a little odd and didn't seem to know what they were doing. I very much disliked the unusual policy about the swimming pool. There was no need to keep it locked all day and then find staff to open it - very slowly - when a guest wants to go swimming. Just keep it open and stop wasting everyone's time.

The night manager. Because of accidents on the freeway, I arrived to the hotel very late. I had called earlier and made arrangements and checked in online. Everything was fine, and I was told my arrival time would be ok, and I would just pick up my keys at the front desk. When I arrived there was no one at the front desk. I rang the bell and waited. Nothing. Rang again and waited, nothing. I started to ring the bell repeatedly and walked, no one showed up. I called out, “hello!” Still no one. I called the front desk, just to see if anyone would hear that, and it just rang. I finally saw a side door and knocked on that door, and finally someone came out. He looked like he had been sleeping and he was immediately annoyed that I was there knocking on the door and said, “You didn’t see the bell right there?” I told him that I’ve been ringing it and I’ve been waiting for more than 10 minutes ringing the bell, calling the office, and yelling. He was not friendly at all. He immediately told me they’re full, and when I said I had a reservation and was told to just pick up my keys, he still looked lost and was trying to wake up. I gave him my name and asked if he needed to see my ID, and he said “oh. Yeah. Probably.” I finally got my room keys and got into my room. I wouldn’t stay at this property again just because of the lack of customer service shown by him. It was already late, we’re all tired, and his attitude didn’t help the situation.