Holiday Inn Houston East-Channelview by IHG

Hotels
Holiday Inn Hotels & Resorts
8.2 (167 reviews)
16311 East Freeway , Channelview , us

Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Cleanliness
Cons:
Racial profiling concerns
Issues with room keys

Categories

Cleanliness
7.41
The location and cleanliness were mentioned positively, but issues with the room keys suggest areas for improvement.
Service
8.88
The sentiment implies a need for better staff education, but overall service incidents were not extensively detailed.
Location
8.92
Location was rated positively as it was great for visiting nearby facilities.
Room Quality
8.07
No specific mention regarding room quality; assumed standard quality for this hotel tier.
Amenities
8.1
No specific mention regarding amenities; assumed standard quality for this hotel tier.
Value for Money
8.06
No specific mention regarding value; assumed standard quality for this hotel tier.
Food and Beverage
8.11
No specific mention regarding food and beverage; assumed standard quality for this hotel tier.
Overall Experience
8.08
The overall experience reflects the mixed reviews with an average score aligning with the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:26

Property Description

Luxurious Amenities

Indulge in the indoor saltwater pool and 24-hour fitness center during your stay at Holiday Inn Channelview.

Delicious Dining Options

Savor a meal at the Time Out Sports Bar and Grill, offering a variety of healthy choices for breakfast, lunch, and dinner.

Convenient Business Services

Take advantage of the business center's fax and photocopying services, then unwind in the sauna and hot tub.

Experience comfort and convenience just minutes away from NRG Stadium and downtown Houston. Book your stay at Holiday Inn Channelview now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 167 reviews
Cleanliness: 7.41
Service: 8.88
Location: 8.92
Room Quality: 8.07
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 8.11
Overall Experience: 8.08
M
Mary family_with_children us
9
2026-05-19 via Nuitee
B
Brian couple us
8
2026-03-19 via Nuitee
P
Pamela couple us
9
2026-03-02 via Nuitee
J
Jose couple us
10
2025-12-26 via Nuitee
J
JERRY
8
Interview @Aero Alliance
Pros:

Location was great for where i needed to go.

2025-09-13 via Nuitee
S
Sylvia family_with_children us
10
I feel like there were some racial profiling going on.
Pros:

The location and the cleanliness

Cons:

Being asked for my room number when my family and I returned to the hotel after the viewing of my loved one that passed, then we got up to the room and our keys didn't work to open the doors, and the next night the same thing happened.

2025-09-08 via Nuitee
M
Martha Hilda family
10
Pros:

The staff have to be more educated

2025-07-08 via Nuitee
M
Mari
6
Pros:

Too expensive

2025-06-04 via Nuitee
C
Christopher solo traveller us
8
Very good
2025-05-19 via Nuitee
B
Bobbie family
6
Pros:

No hot tub , breakfast very limited and not free, facilities dated and not in the best repair.

2025-05-12 via Nuitee
E
Erica
6
Pros:

The hot tube is not working and it’s being advertised.

2025-05-07 via Nuitee
C
Christopher young couple us
7
Good
2025-03-28 via Nuitee
M
Melanie solo traveller us
8
Very good
Pros:

Close to roadside

Cons:

N/a

2025-03-25 via Nuitee
A
Amanda
4
Not the best…
Pros:

The hot tub didn’t work, which was the main reason we book this hotel, the bed frames were wired and you couldn’t sit on the end of the bed or it would flip up. The breakfast was the same everyday, and not that great.

2025-03-22 via Nuitee
B
brad
10
Pros:

Great service clean hotel.

2025-03-21 via Nuitee
P
Porterie family with young children us
4
Amenities advertised weren’t actually available. Indoor pool was actually freezing due to broken heaters
Pros:

Cleanliness and friendly staff

Cons:

We originally booked only because of their indoor pool which was advertised but Their pool area wasn’t working correctly and they didn’t compensate us for either night we stayed there.

2025-03-12 via Nuitee
L
Lupito
10
Pros:

Nice and cozy good service clean

2025-03-02 via Nuitee
T
Tamaria
6
Not what i expected
Pros:

A couple of things one we are smokers and it is a non smoking facility ao we have to smoke in the car or in their designated smoking area. HOWEVER, it was raining and the night clerk made us feel extremely uncomfortable. He came out and stared a couple of times called security and asked security to ask us when we were going to check in. Mind you we've already checked in at 3pm. This happened the entire stay. The floor we were on had a stench between mold and dog. The ceiling caved in which isnt their fault. I gave a 3 because there was one bartender who played as our personal photographer...loved that... i honestly feel we paid too much for this room. From what is advertised I expected a full bar and there is no such thing as breakfast.

2025-02-20 via Nuitee
L
Lori partner
6
Pros:

We accidentally booked this property, long story, but decided to go ahead with the stay. If you are a light sleeper definitely DO NOT recommend. Its just off the freeway and all I heard all night was big trucks and sirens. When we booked, we paid extra for breakfast but it really wasn't any different from the free breakfast that most hotels provide. I will say the staff was friendly but we wouldn't stay there again especially for almost $200 for one night

2025-02-15 via Nuitee
A
Alyssa young couple us
9
Superb
2025-01-26 via Nuitee