Holiday Inn Express Richmond - Midtown by IHG

Hotels
•
Holiday Inn Express
8 (1091 reviews)
2000 Staples Mill Road , Richmond , us
+1 804-359-6061

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Variety of amenities
Cons:
Noise from construction
Strong odors in some rooms
Service delays

Categories

Cleanliness
7.39
Mixed feelings; some guests reported cleanliness issues and strong odors.
Service
8.36
Overall positive service experience, but with a few noted exceptions.
Location
7.9
Convenient location for most guests, but with some minor accessibility issues.
Room Quality
7.85
Generally comfortable and spacious rooms with some service issues.
Amenities
8.38
Good variety of amenities available, with no significant complaints.
Value for Money
7.84
Good value given the range of services and amenities provided.
Food and Beverage
8.39
Breakfast and dining options were well-received by the guests.
Overall Experience
7.86
A good experience overall, despite some noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:35

Property Description

Convenient Location and Amenities

Holiday Inn Express Richmond - Midtown offers a convenient stay just 12.7 km from downtown Richmond. Enjoy a seasonal outdoor pool, rooms with a refrigerator, microwave, and free Wi-Fi.

Fitness and Dining Options

Guests can stay active at the gym or dine at the Crossroads Bar and Grill, featuring craft beers, daily specials, and 42" flat-screen TVs.

Meeting Facilities and Nearby Attractions

With 4 meeting rooms and full catering, the hotel is ideal for events. Explore nearby attractions like Virginia Commonwealth University, University of Richmond, and Science Museum of Virginia.

Book your stay at Holiday Inn Express Richmond - Midtown for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Guest Reviews

8
Based on 1091 reviews
Cleanliness: 7.39
Service: 8.36
Location: 7.9
Room Quality: 7.85
Amenities: 8.38
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 7.86
G
Gina • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything and they didn't tell you the pool was closed

2026-08-29 • via Nuitee
R
Renald • couple • us
7
Pros:

N/a

Cons:

Rude staff and elevator broken

2026-08-25 • via Nuitee
J
judith • couple • us
8
Staff was friendly and good value
Pros:

Value and location

Cons:

They charge now to park in that huge parking lot. It is not like parking is a scarcity

2026-08-25 • via Nuitee
J
jacqueline • extended_group • us
10
2026-08-24 • via Nuitee
A
Ariana • couple • us
6
Keep looking, don’t settle for this place.
Pros:

It was just okay, typical hotel.

Cons:

Advertised a pool, and it’s closed or well according to the staff “under construction”. — 7.00 for a parking a night.. in the hotel parking lot…. Breakfast was good but pancake maker was down and all of us guests were quite upset about it collectively. — Hotel could’ve been cleaner as well. I wouldn’t stay here again. Not the worst but there is definitely so much better.

2026-08-24 • via Nuitee
T
Tanisha • family_with_children • us
10
Will stay again
Pros:

I was definately surprised with breakfast it was a welcomed comfort and the all day tea and coffee is a plus plus.

2026-08-22 • via Nuitee
E
Emily • couple • us
7
Good for the night, be prepared to pay $8 to park though.
Pros:

close to Dr. appt. room was spacious and comfortable.

Cons:

Was surprised to be charged $8 for parking! I mean it’s a hotel you have to travel to, you should be able to at least park for free.

2026-08-22 • via Nuitee
F
Faith • family_with_children • us
8
Pros:

Paying extra for parking was ridiculous

Cons:

Paying for parking

2026-08-21 • via Nuitee
G
Gunnar • solo_traveller • de
8
2026-08-21 • via Nuitee
A
Aaron • solo_traveller • us
2
2026-08-19 • via Nuitee
T
Thorsten • family_with_children • de
8
2026-08-18 • via Nuitee
G
Georgena A • solo_traveller • us
8
The room was clean and comfortable
Pros:

Location was near where I needed to be.

Cons:

Parking area and entrance were very open and complicated when I first arrived.

2026-08-18 • via Nuitee
C
Cynthia • couple • us
7
Was a nice stay
Pros:

Comfortable

Cons:

Bathroom could be a bit cleaner. Hot tea water maker needs cleaning. Apple juice machine didn't work.

2026-08-17 • via Nuitee
J
Joseph Mahachek Jr • solo_traveller • us
10
Good experience all around, except extra fees upon check in....🙁
Pros:

Very meaningful for travelers....great job...truly enjoyed that service

Cons:

Parking fee....☹️

2026-08-17 • via Nuitee
B
Brian • solo_traveller • us
10
2026-08-16 • via Nuitee
R
Roman • family_with_children • ru
1
I really didn’t enjoy my stay. The price was too high for the quality and conditions provided. I would also like to ment
Cons:

I really didn’t enjoy my stay. The price was too high for the quality and conditions provided. I would also like to mention that since checking out, I have been receiving promotional messages from this hotel through the app for the past two weeks. I contacted the hotel and asked them to stop sending me these messages, but they continue to send them.

2026-08-14 • via Nuitee
T
Thomas • solo_traveller • us
5
Pros:

Pillows, bed coverings

Cons:

$7 parking fee that I was not expecting

2026-08-14 • via Nuitee
M
Melissa • family_with_children • us
2
Pros:

Location

Cons:

The ac is the room didn’t get cold and was extremely warm. The shower had no hot water and we couldn’t shower before leaving. Very disappointing.

2026-08-13 • via Nuitee
M
Milam • couple • us
10
A awesome experience
Pros:

The hotel had a wonderful location. The staff was friendly and helpful. Your breakfast was awesome and a great experience extremely clean and they had a game room that was awesome. That have never seen in any location that I have been at, the staff and the guest was very polite, and My Husband and I will definitely come back .

2026-08-12 • via Nuitee
M
msmaize • Family
2
My worst hotel experience
Pros:

My worst hotel experience ever! (We were in room 504 of the Cary St., downtown Richmond VA Holiday Inn Hotel in August 2026) Bathroom sink clogged with clumps of hair (see photo) which we could not entirely clear so we had to brush our teeth, wash our hands, etc. over the bathtub. Bathtub had some previous guest’s hair in it. Refrigerator only slightly cool with no controls and no freezer and we had to fill bags with ice to keep medication that required refrigeration cold. Air conditioners located near the floor which caused inferior and inefficient cooling of room. No body wash and the holder for shampoo and body wash was broken and hanging off wall. Halls and room with musty odor. We arrived late after a long days drive so we decided to report our complaints to the front desk in the morning. When we reported to Cheryl at the front desk in the morning she was distant and not even slightly apologetic and did not offer any discount. In fact her behavior was that of someone who hated her job and should not be working with the public. I will not be staying at this hotel ever again. Oh, BTW, parking is NOT free. They charge $20 to park in their underground garage that had homeless people hanging out in there.

2026-08-09 • via Tripadvisor