Best Western Premier Richmond City Gateway

Hotels
•
Best Western Premier
7.8 (918 reviews)
4303 Commerce Rd , Richmond , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Good breakfast options
Convenient location
Cons:
Cleanliness issues
Noise from adjoining rooms
Some maintenance concerns

Categories

Cleanliness
5.8
Multiple reviews mentioned cleanliness issues, including the presence of debris and uncleanliness.
Service
9.3
Consistently positive remarks about staff being friendly and helpful.
Location
8.8
Positive comments about convenience and accessibility of the location.
Room Quality
7.3
Some issues with room quality were noted, but overall comfortable.
Amenities
7.8
Decent amenities but some noted areas for improvement.
Value for Money
7.3
Concerns about price being higher than expected for some guests.
Food and Beverage
8.3
Positive feedback on breakfast and options available.
Overall Experience
7.8
Mixed sentiments but overall satisfactory with some clear highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:51

Property Description

Luxurious Accommodations
Best Western Premier Richmond City Gateway boasts stylish rooms with modern amenities like flat-screen TVs, work desks, and complimentary Wi-Fi. Relax in comfort with soft neutral colors and wood furniture.

Dining and Entertainment
Indulge in delectable American cuisine at the sport-themed Sporting News Grill restaurant, and unwind at the bar with a wide selection of wines and spirits. Catch up on your favorite shows on large flat-screen TVs while enjoying daily specials.

Convenient Facilities
Stay active at the 24-hour gym or take a refreshing dip in the outdoor pool. Need to catch up on work? Visit the business center equipped with computer stations and printing services.

Experience the perfect blend of comfort and convenience at Best Western Premier Richmond City Gateway. Book now for an unforgettable stay!

Important information:

This property does not accept cash.

Following CDC Guidelines, the Commonwealth of Virginia has recently lifted the Mask Mandate. Fully vaccinated individuals no longer need to wear a mask indoors except for in the Restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 1, 2025 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.8
Based on 918 reviews
Cleanliness: 5.8
Service: 9.3
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 7.3
Food and Beverage: 8.3
Overall Experience: 7.8
M
Milton • couple • us
4
2026-01-23 • via Nuitee
G
Gina • couple • us
9
2026-01-19 • via Nuitee
S
Samantha • couple • us
10
2026-01-19 • via Nuitee
B
Barry • couple • us
6
Place was hard to find and not much around, like restaurants ?!
Pros:

Breakfast was good, but when you have two bus loads of young people (teens?) It can be a bit crowded ?!

Cons:

Room in the first floor was quiet and convenient.

2026-01-19 • via Nuitee
R
Ruel • couple • us
10
I would stay again
Pros:

Very clean, friendly staff

Cons:

n/a

2026-01-19 • via Nuitee
K
Kearse • family_with_children • us
8
2026-01-17 • via Nuitee
L
Lisa-Marie • couple • ca
10
2026-01-04 • via Nuitee
D
DENETRA • family_with_children • us
8
2026-01-02 • via Nuitee
W
Willie D. • couple • us
8
The stay was good.
Pros:

The bed was very, very comfortable and the room was nice. A quiet stay.

Cons:

The floor in the room had a large gash in the wooden floor with a piece of the wood sticking up out of it. I reported it to the front desk attendant and she gave me a towel to cover it. The piece sticking out could not be removed.

2025-12-31 • via Nuitee
M
Milton • family_with_children • us
10
No more adjoining rooms.
Pros:

The facility is clean and neat the housekeeping staff is sweet and professional!

Cons:

The adjoining room was so noisy all night, we finally called the front desk and had to report them.

2025-12-12 • via Nuitee
R
Rodima • couple • us
7
2025-12-12 • via Nuitee
T
Tracey • family_with_children • us
8
2025-11-27 • via Nuitee
C
Cheryl • solo_traveller • us
10
2025-11-24 • via Nuitee
M
Maurice • couple • us
9
2025-10-25 • via Nuitee
M
Melissa • family_with_children • us
8
2025-10-21 • via Nuitee
M
Mark
10
Pros:

Very clean hotel. Staff was very courteous. The on site restaurant is recommended. The burger was great. I will stay in this hotel again when an over-night in Richmond is required.

2025-10-10 • via Nuitee
I
Ihor • family_with_children • us
6
Pros:

In this case, I think it was a maximum of a little above average

Cons:

I wouldn't say it's dirty, but it's not clean enough either.

2025-10-10 • via Nuitee
S
Shaniqua • couple • us
5
2025-10-08 • via Nuitee
A
Alia
6
Pros:

saw a coachroach in the property which was concerning. the shower handle and the AC unit cap popped off when i touched it.

2025-10-07 • via Nuitee
K
Ken
10
Pros:

Beautiful area, great staff, truthfully enjoyed my stay. Thanks BW.

2025-10-07 • via Nuitee