Best Western Premier Richmond City Gateway

Hotels
•
Best Western Premier
7.8 (930 reviews)
4303 Commerce Rd , Richmond , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Good breakfast options
Convenient location
Cons:
Cleanliness issues
Noise from adjoining rooms
Some maintenance concerns

Categories

Cleanliness
5.8
Multiple reviews mentioned cleanliness issues, including the presence of debris and uncleanliness.
Service
9.3
Consistently positive remarks about staff being friendly and helpful.
Location
8.8
Positive comments about convenience and accessibility of the location.
Room Quality
7.3
Some issues with room quality were noted, but overall comfortable.
Amenities
7.8
Decent amenities but some noted areas for improvement.
Value for Money
7.3
Concerns about price being higher than expected for some guests.
Food and Beverage
8.3
Positive feedback on breakfast and options available.
Overall Experience
7.8
Mixed sentiments but overall satisfactory with some clear highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:51

Property Description

Luxurious Accommodations
Best Western Premier Richmond City Gateway boasts stylish rooms with modern amenities like flat-screen TVs, work desks, and complimentary Wi-Fi. Relax in comfort with soft neutral colors and wood furniture.

Dining and Entertainment
Indulge in delectable American cuisine at the sport-themed Sporting News Grill restaurant, and unwind at the bar with a wide selection of wines and spirits. Catch up on your favorite shows on large flat-screen TVs while enjoying daily specials.

Convenient Facilities
Stay active at the 24-hour gym or take a refreshing dip in the outdoor pool. Need to catch up on work? Visit the business center equipped with computer stations and printing services.

Experience the perfect blend of comfort and convenience at Best Western Premier Richmond City Gateway. Book now for an unforgettable stay!

Important information:

This property does not accept cash.

Following CDC Guidelines, the Commonwealth of Virginia has recently lifted the Mask Mandate. Fully vaccinated individuals no longer need to wear a mask indoors except for in the Restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 1, 2025 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.8
Based on 930 reviews
Cleanliness: 5.8
Service: 9.3
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 7.3
Food and Beverage: 8.3
Overall Experience: 7.8
K
kiara • solo_traveller • us
1
2026-04-11 • via Nuitee
P
Pede • family_with_children • us
8
Legend
Pros:

Nicely updated

Cons:

Bed spread had a stain on it. They should wash all linens on the bed each time. The sheets, pillow cases and blankets.

2026-04-10 • via Nuitee
L
Lilia • couple • us
10
2026-04-07 • via Nuitee
B
Brenda • family_with_children • us
8
Pros:

Large clean room. Staff was super friendly.

2026-04-06 • via Nuitee
S
susanoX3449SL • Family • Westford, Massachusetts
10
Great stay
Pros:

This hotel truly met Best Western standards as far as indoor appearance, cleanliness and staff. Nigel was very courteous to a group checking in in front of us. When I stepped forward he was attentive and addressed all my needs.
The room was clean and quiet.
The Victory Bar and Grill was very welcoming. Angela was friendly, attentive and informative. The food was true comfort food. The hours state open till 9 pm. But they do not close the doors at 9. Very relaxing.
The continental breakfast is complimentary the seating area is large.
We will be staying again!

2026-04-03 • via Tripadvisor
S
Sylvain • family_with_children • ca
9
2026-04-02 • via Nuitee
M
Manjunath • extended_group • us
6
2026-04-02 • via Nuitee
C
cristian • family_with_children • us
10
2026-03-30 • via Nuitee
M
Matt • family_with_children • us
10
Pros:

Dry clean and comfortable

2026-03-30 • via Nuitee
M
Max • solo_traveller • us
10
2026-03-29 • via Nuitee
S
Sorichetti • couple • us
10
2026-03-24 • via Nuitee
T
Trina • solo_traveller • us
10
2026-03-23 • via Nuitee
E
Eric • family_with_children • us
6
2026-03-23 • via Nuitee
G
gary • couple • us
9
Good location, reasonable and good food after a long drive.
Pros:

We now keep returning there because of Angela. She is very lively, funny and friendly. She knows what we like by now when we come in to have a dinner after a 5 hour drive. She is very open, funny and ready to serve while the converses with us. My guess is that a lot of the guests return because of her.

Cons:

Nothing the I would object to.

2026-03-21 • via Nuitee
A
Andrew • solo_traveller • gb
8
Very good and staff very friendly
Pros:

Property was very nice, easy to got around and lifts were operating satisfactorily

Cons:

The A/C was a bit noisy

2026-03-21 • via Nuitee
J
Jens • solo_traveller • de
4
2026-03-17 • via Nuitee
K
Ken • couple • us
9
Pros:

A good breakfast and friendly staff

2026-03-13 • via Nuitee
T
Taishaun • solo_traveller • us
10
Pros:

Clean room and comfortable bed

2026-02-27 • via Nuitee
C
Cristina • solo_traveller • us
9
2026-02-26 • via Nuitee
A
Amirah • couple • us
10
2026-02-23 • via Nuitee