Best Western Premier Richmond City Gateway

Hotels
•
Best Western Premier
7.8 (948 reviews)
4303 Commerce Rd , Richmond , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Good breakfast options
Convenient location
Cons:
Cleanliness issues
Noise from adjoining rooms
Some maintenance concerns

Categories

Cleanliness
5.8
Multiple reviews mentioned cleanliness issues, including the presence of debris and uncleanliness.
Service
9.3
Consistently positive remarks about staff being friendly and helpful.
Location
8.8
Positive comments about convenience and accessibility of the location.
Room Quality
7.3
Some issues with room quality were noted, but overall comfortable.
Amenities
7.8
Decent amenities but some noted areas for improvement.
Value for Money
7.3
Concerns about price being higher than expected for some guests.
Food and Beverage
8.3
Positive feedback on breakfast and options available.
Overall Experience
7.8
Mixed sentiments but overall satisfactory with some clear highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:51

Property Description

Luxurious Accommodations
Best Western Premier Richmond City Gateway boasts stylish rooms with modern amenities like flat-screen TVs, work desks, and complimentary Wi-Fi. Relax in comfort with soft neutral colors and wood furniture.

Dining and Entertainment
Indulge in delectable American cuisine at the sport-themed Sporting News Grill restaurant, and unwind at the bar with a wide selection of wines and spirits. Catch up on your favorite shows on large flat-screen TVs while enjoying daily specials.

Convenient Facilities
Stay active at the 24-hour gym or take a refreshing dip in the outdoor pool. Need to catch up on work? Visit the business center equipped with computer stations and printing services.

Experience the perfect blend of comfort and convenience at Best Western Premier Richmond City Gateway. Book now for an unforgettable stay!

Important information:

This property does not accept cash.

Following CDC Guidelines, the Commonwealth of Virginia has recently lifted the Mask Mandate. Fully vaccinated individuals no longer need to wear a mask indoors except for in the Restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 1, 2025 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.8
Based on 948 reviews
Cleanliness: 5.8
Service: 9.3
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 7.3
Food and Beverage: 8.3
Overall Experience: 7.8
T
Tony • couple • us
10
Facility was reasonably priced, and very nice
Pros:

A very nice facility

Cons:

Nothing I can think of

2026-05-22 • via Nuitee
T
Taylor • couple • us
5
Eh
Cons:

The sheets were dirty and there were bugs in the hallways

2026-05-21 • via Nuitee
W
Williford • family_with_children • us
8
2026-05-21 • via Nuitee
J
Joni • solo_traveller • us
9
2026-05-20 • via Nuitee
D
Diandre • couple • us
10
2026-05-17 • via Nuitee
I
Ivan • solo_traveller • us
9
2026-05-17 • via Nuitee
L
Laurie • solo_traveller • us
9
Pros:

The good size room with 2 comfortable queen beds, mini refrigerator, microwave and extra chair was perfect for a short stay. We didn't get to take advantage of the included breakfast buffet at the next door restaurant.

2026-05-15 • via Nuitee
E
Eddie • couple • us
9
Nice one night stay
Pros:

The breakfast was decent, but the selection could have been better. We were in Richmond for our grandson's graduation from VCU. We only stayed one night, but everything was OK.

Cons:

Nothing

2026-05-14 • via Nuitee
M
Mary • couple • us
7
The staff was lovely, the room was fine, the breakfast was lacking.
Pros:

The staff was very friendly. The bed was very comfortable.

Cons:

The breakfast was sparse, uninteresting and barely warm. The toaster didn’t work very well (I had to put the toast down three times to get it to brown my bread. Out of coffee and took until nearly done with my breakfast before it was ready.

2026-05-11 • via Nuitee
T
Terrae • couple • us
9
2026-05-10 • via Nuitee
J
janasia • couple • us
5
2026-04-27 • via Nuitee
J
Jacqueline • couple • us
10
2026-04-27 • via Nuitee
C
Campbell • family_with_children • us
5
I was only there for one night, so it was not bad for such a short stay but for a long visit, I don’t think I would go h
Pros:

I liked that everything was pretty easy to find. And that they had a pool, but they don’t have any kind of posting that the pool is not open until Memorial Day till Labor Day.

Cons:

The room itself was relatively nice, the bathroom is where it could’ve used work. The bedroom floor needed to be swept. It was obvious it was not swept in between customers. The bathroom, same thing the toilet was not cleaned. There were urine stains on the back of it. And there were pubes around the toilet on the side of the bathtub, and there was a lot of hair and dirt behind the bathroom door and the blow dryer was really sticky like it had not been wiped in forever, and the bathtub faucet was broken and the water pressure honestly kind of sucked. Lastly, the refrigerator did not feel cold at all, but I had stuff that needed to be refrigerated so I put it in there anyway and the next morning everything was frozen solid.

2026-04-27 • via Nuitee
G
gary • solo_traveller • us
10
2026-04-26 • via Nuitee
J
JESSICA • solo_traveller • us
3
One step up from a crack motel
Pros:

Nothing

Cons:

Very old and poorly renovated, in an industrial area and it felt like it was a hotel that offers weekly rentals or transitioning people from halfway houses or the streets. I was very uncomfortable staying here and the reviews I read must have been paid reviews.

2026-04-19 • via Nuitee
K
kiara • solo_traveller • us
1
2026-04-11 • via Nuitee
P
Pede • family_with_children • us
8
Legend
Pros:

Nicely updated

Cons:

Bed spread had a stain on it. They should wash all linens on the bed each time. The sheets, pillow cases and blankets.

2026-04-10 • via Nuitee
L
Lilia • couple • us
10
2026-04-07 • via Nuitee
B
Brenda • family_with_children • us
8
Pros:

Large clean room. Staff was super friendly.

2026-04-06 • via Nuitee
S
susanoX3449SL • Family • Westford, Massachusetts
10
Great stay
Pros:

This hotel truly met Best Western standards as far as indoor appearance, cleanliness and staff. Nigel was very courteous to a group checking in in front of us. When I stepped forward he was attentive and addressed all my needs.
The room was clean and quiet.
The Victory Bar and Grill was very welcoming. Angela was friendly, attentive and informative. The food was true comfort food. The hours state open till 9 pm. But they do not close the doors at 9. Very relaxing.
The continental breakfast is complimentary the seating area is large.
We will be staying again!

2026-04-03 • via Tripadvisor