Fairfield by Marriott Inn & Suites Matteson Chicago

1. Major plumbing issues! We had 2 rooms. The tubs filled with water as we showered that just sat until I complained.
2. Very few towels were in the room. There was NO SOAP . I kept walking downstairs to complain but the one maid said that she was alone and would eventually help us.
3. The halls were filthy from construction. They should NEVER have sold us a room! The hotel should have been closed!
3. I felt scammed. I paid over $700 for those rooms. Holiday Inn took my money and did not provide us with a comfortable stay. The rooms were NOT CLEANED! The halls and the elevators were filthy. We constantly heard banging and drilling from the poor plumbing. I felt like Holiday Inn had stolen money from me!

I booked and paid for double beds. Upon arriving, I ending up with a king size bed. There was a lot of dust and the facilities were outdated. Generally when booking with Holiday Inn my expectation is four to five stars. Unfortunately this time around it didn’t meet those expectations

As a HolidayInn Property, this location was quite disappointing. Our family member's room had bed bugs. She was then moved to another room and it had roaches. There was no breakfast provided. Not enough towels. When asked for more I was provided with 1. The only reason I didn't give it one star was because the bug situation didn't happen in my room. The best part of the stay was the restaurant- Round table formerly Bar Louie.

I did not enjoy my stay.

My stay was terrible and front desk was very rude. I’ve stay here before and service was great. But this time the service was horrible.

Room and hallway stinks carpet stinks and dirty room had no towels or soap in the shower dispenser when I checked in hotel was not what I expected I will not book at your location ever again

Bathroom was leaking and the toilet was bad. My grandchildren didn't want to use the restroom at all. Had a few ladybugs that we were afraid on several walls by the window. I killed one right on the top of my granddaughters head board.

The property was being renovated and was very noisy

The stay was cool. Very quiet in the hallways which was great.

I gave stsyed at this property for mamy years, and it has really gone down. Bedskirt had spots on them, bathtub had standing water while taking a shower- do you always had water up to approximately your ankle. No wash clothes, only nath and face tiwels, even after i called, housekeeping never brought them, nor the next day. I was there for 2 nights and room never got cleaned. I recommended this property to my family that was traveling for a funeral and they were all very disappointed. Sad to say the best part was the bar...

Did not have any breakfast ready at time they said they would. I paid for a breakfast I didn’t get

Good

We like the Restaurant. We did not like: the long walk from the front desk to the elevator; the security door on the first floor by the parking, is NEVER secured; room coffee machines dont work, neither do the phones or the hair dryers. In addition, there is a great pool area, but it is dry! Sad hotel it is becoming

Tv's are out dated couldn't connect roku and the smell of mildew in the bathroom area

Ok

Great friendly people clean rooms and great service

First off I have to point out that the location IS under renovation so some messy is expected. The staff at the desk was very cooperative, and the maid staff were very friendly.
Having said that the first room they gave us didn't have a working fridge, nor AC, nor TV. Second room was not king size, and had an overwhelming smell of Thai food. Third room was perfect. Really enjoyed the hardwood floors...

Overpriced for starters. Doors aren’t secure, so anyone can walk into the building, day or night. Bar Louie staff were rancid. Coffee maker in room didn’t work, front desk staff couldn’t have cared less. This hotel is old, run down, and needs a major leadership overhaul. Highly do not recommend!

The staff must have given someone keys to my room at 0100 because while i had the safety locks off, waiting for pizza, someone used a key and just walked into my room. Not cool. The front desk didn't even question my account of the event and immediately offered up a discount. She knew she messed up.

I’ve never been to hotel that didn’t provide complimentary coffee in the lobby.