Four Points by Sheraton Charleston

Hotels
•
Sheraton
8 (379 reviews)
600 Kanawha Boulevard East , Charleston , us
+1 304-344-4092

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice view
Cons:
Cleanliness issues
Room quality in need of refresh
Lack of amenities

Categories

Cleanliness
7.14
Some guests reported issues with cleanliness, including a strong smell of cigarettes and unclean carpets.
Service
9.11
Many reviews highlight the helpfulness and friendliness of the staff, making the stay more pleasant.
Location
9.15
The hotel is conveniently located near shops and restaurants, with great views of the river.
Room Quality
7.6
Several reviews note that rooms are dated and in need of a refresh, with specific complaints about cleanliness.
Amenities
7.63
Amenities such as the bar and pool received mixed reviews; some were enjoyable, but there were complaints about missing hot tub and coffee after hours.
Value for Money
8.09
The overall experience was decent considering the location, though some guests felt the property could have been better.
Food and Beverage
7.14
Guests expressed disappointment with the limited coffee availability and mentioned the lack of breakfast this stay.
Overall Experience
8.11
Overall a good experience, but there were several complaints that slightly lowered the satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:53

Property Description

Scenic Riverside Location: Overlooking the picturesque Haddad Riverfront Park in downtown Charleston, Four Points by Sheraton Charleston offers a tranquil escape for guests.

Modern Amenities: Each guest room is equipped with a coffee maker, a 42" flat-screen TV with premium channels, and a private bathroom with complimentary toiletries, ensuring a comfortable stay.

Convenience at Your Fingertips: Guests can enjoy free WiFi, an indoor swimming pool, a fitness centre, meeting facilities, and complimentary shuttle service within a 5-mile radius, making every aspect of their stay convenient and stress-free.

Experience the perfect blend of comfort and convenience at Four Points by Sheraton Charleston. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CRW

Location

Guest Reviews

8
Based on 379 reviews
Cleanliness: 7.14
Service: 9.11
Location: 9.15
Room Quality: 7.6
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 7.14
Overall Experience: 8.11
C
Carolyn • couple • us
10
Great hotel! Close to the coliseum.
Pros:

Loved the bar

Cons:

Nothing

2026-08-06 • via Nuitee
T
Tracy • solo_traveller • us
7
overall good experience
Pros:

location

Cons:

room had ants

2026-08-02 • via Nuitee
W
Wilhelm • couple • us
8
Gut
Pros:

Gute Lage, große Zimmer, Betten komfortabel, aber etwas weich.

Cons:

Keine A/C im Bad, kein Ventilator. Im allgemeinen etwas in die Jahre gekommen.

2026-08-02 • via Nuitee
J
Jonda • couple • us
10
Great little getaway to Charleston. Plan on returning!
Pros:

Location! Within walking distance to many restaurants

2026-07-24 • via Nuitee
C
Clayton • family_with_children • us
10
Pros:

Front desk staff was awesome

2026-07-20 • via Nuitee
C
Christina • family_with_children • us
7
The stay was nice, I loved the view from our room 818! If you’ve never been there it’s hard to find the main office and
Pros:

The property and view was nice!

Cons:

The bathroom items were all empty.

2026-07-12 • via Nuitee
K
Kelly • couple • us
10
Pros:

Perfect place to stay in Charleston, WV

Cons:

Nothing

2026-07-09 • via Nuitee
I
Ilieva- Bueklieva • solo_traveller • us
7
Pros:

Location

Cons:

HVAC noise during the night

2026-07-05 • via Nuitee
J
James • couple • us
9
2026-06-28 • via Nuitee
B
Brian • couple • us
8
We had a very nice impromptu stay here. It was a great location on the river and walking distance to restaurants and nig
Pros:

The location

Cons:

Nothing

2026-06-28 • via Nuitee
C
Crista • couple • us
10
Very nice place close to everything. I would stay again.
Pros:

Close to everything.

2026-06-27 • via Nuitee
R
Roy • solo_traveller • us
8
2026-06-23 • via Nuitee
S
Susan • couple • us
1
never again
Pros:

nothing about this hotel was satisfactory.

Cons:

the bed sheets and mattress paid were so old they failed to keep the sheet on the bed. pillows were lumpy. towels were scratchy. dry in bathroom was peeling, tub/shower was clogged and filled up with water around my ankles, hair in shower when we arrived, huge stains on the carpets in hallways. I could go on, but the general feel of this place was extremely dated, unkempt, and overall very uncomfortable. Even the coffee in the lobby was horrible.

2026-06-21 • via Nuitee
K
Kendall • solo_traveller • fr
5
A tired hotel
2026-06-16 • via Nuitee
M
Michael • solo_traveller • us
10
Hotel is well-located and well managed. Staff are great.
Pros:

All the staff were great. They were friendly and helpful without being too "overengaged". Room was clean, modern and comfortable. The restaurant-style breakfast was great--recommend the omelet.

Cons:

Provide parking instructions. The front parking lot is very constricted. Drove in and got stuck for a bit. All visitors should be provided clear instructions during the reservation process to park in the deck to the rear of the building and enter the hotel lobby from the parking deck elevator.

2026-06-12 • via Nuitee
K
Kevin • couple • us
8
2026-06-08 • via Nuitee
C
Catherine • couple • us
10
2026-05-27 • via Nuitee
D
Donald • couple • us
6
2026-05-25 • via Nuitee
C
Christopher • couple • kr
8
Great get-away in Charleston.
Pros:

The hotel location is ideal. The facilities were modern and clean, and tue staff were friendly and helpful.

Cons:

It would be nice if the indoor pool was heated...

2026-05-24 • via Nuitee
J
Jennifer.E15 • couple • us
9
Short weekend stay
Pros:

Second time staying here. Bed was comfortable and room was spacious. Hotel always has a clean pleasant smell and is very clean.

Cons:

No vent in Bathroom. Room got hot and steamy when someone was in the shower.

2026-05-22 • via Nuitee