Керуен сарайы, гостиница

Hotels
5.8 (13 reviews)
Unnamed Road Терешкова 43 , Aralʼsk , kz

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Some cleanliness in bed linen.
Cons:
Poor cleanliness and maintenance issues.
No staff present for assistance.
High price for poor service quality.

Categories

Cleanliness
4.19
The review mentions significant cleanliness issues, with dirt and dead insects present.
Service
6.16
The lack of staff and poor service experience was noted in the review.
Location
9.2
The location was not explicitly mentioned but is typically standard for this hotel tier.
Room Quality
5.15
The room quality was described as poor, with various maintenance issues mentioned.
Amenities
6.18
Limited amenities were available and some were defective or inaccessible.
Value for Money
3.14
The guest felt there was a severe mismatch between price and quality.
Food and Beverage
7.19
Food and beverage quality was not mentioned specifically.
Overall Experience
5.16
Overall experience was negative as the guest advised to seek alternative accommodation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 18:28

Property Description

Luxurious Accommodation:
Керуен сарайы, гостиница in Aralʼsk offers elegant rooms equipped with air conditioning and flat-screen TVs, ensuring a comfortable stay for all guests.

Dining Experience:
Guests can indulge in delicious Asian cuisine at the hotel's restaurant, complemented by a relaxing drink at the on-site bar. The perfect combination for a satisfying dining experience.

Convenient Amenities:
With a terrace, free WiFi, and complimentary private parking, guests at Керуен сарайы, гостиница can enjoy modern conveniences alongside traditional hospitality.

Experience luxury, great food, and convenience all in one place. Book your stay now at Керуен сарайы, гостиница for an unforgettable experience.

Important information:

Managed by a private host

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 6 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for 50% of the adult rate per person per night when using an existing bed.
    People no matter the age stay for 50% of the adult rate per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.8
Based on 13 reviews
Cleanliness: 4.19
Service: 6.16
Location: 9.2
Room Quality: 5.15
Amenities: 6.18
Value for Money: 3.14
Food and Beverage: 7.19
Overall Experience: 5.16
N
Nurbek • family_with_children • kz
10
2025-09-02 • via Nuitee
Яковлев • family_with_children • kz
1
Отвратительно
Pros:

Более менее чисто постельное белье. На этом все.

Cons:

Начнем с того, что мы бронировали номер стандарт за 12000т, а когда приехали, нам сказали он занят, вот свободен "люкс" за 15000т.
Этот "люкс" люксом не назовешь!
Везде грязно, на полу крошки.
Света в прихожей нет.
Розетки работают 2 штуки ближе к потолку. Телефон зарядить проблема.
На подоконниках дохлые мошки.
Телевизор не работает. Шнур торчит из стены.
В туалете неприятный запах, душ сломан, водичка идет еле-еле.
Крышка унитаза не держится, сразу закрывается.

Холодильник есть только на 2ом этаже и то под замком. Ключ у какого-то мужчины, который утром уходит. И если вы не успеете забрать свои продкты, можете про них забыть.

Персонал и сервис в целом отсутствует. Администратора нет на месте. Приходилось звонить и искать.

Проезжали мимо ночью, еще и с ребенком. Искать другое жилье не было времени.
Но если у вас есть время, поищите другое жилье.
Цена качество несоответствуют абсолютно.

2025-08-29 • via Nuitee
V
Viacheslav • family with young children • kz
3
Poor
2024-10-02 • via Nuitee
M
Marcello • solo traveller • hu
1
Bad
Cons:

This place is dump.and they give you a dirty room from the previous guests, when you ask to change room they want to charge you more

2024-07-31 • via Nuitee
A
Aitazhi • young couple • kg
6
Pleasant
2024-06-08 • via Nuitee
P
Patrick • group • gb
3
For the price just about ok
Pros:

There was no breakfast available despite being mention on the booking site.

Cons:

There were animals, probably birds, making a noise in the ceiling especially in the evening.

2023-10-15 • via Nuitee
Касымов • family with young children • kz
1
Bad
2023-08-27 • via Nuitee
A
Anton • young couple • ru
10
Exceptional
2022-12-03 • via Nuitee
V
Viacheslav • young couple • kz
8
Very good
2022-11-18 • via Nuitee
M
Michael • solo traveller • gb
8
Very good
2022-11-08 • via Nuitee
M
Madeleine • young couple • np
9
Superb
Pros:

The place is simple, but clean and comfortable. The host was very welcoming and helpful. She helped us arrange a tour and put up with our incompetent russian.

2022-09-20 • via Nuitee
W
Worldbackpack • solo traveller • ru
8
Nice place, but a bit out of town.
Pros:

The staff was very friendly and the place looks good (this is a venue to celebrate ceremonies, weddings, etc.).

Cons:

The hotel is just out of town and although it is fun to be surrounded by herds of camels, being far from the centre means also that it takes a while to walk to the train station (Aralsk is not big, but still...). In addition, there is no kitchen available for the guests. Furthermore, it could be cheaper.

2022-08-24 • via Nuitee
R
Roman
8
Керуен сарайы
Pros:

Для региона в целом это действительно люкс - работающий кондиционер, чистое свежее постельное белье. Очень неплохой вариант, чтобы остановиться. Округа - разбитые дороги и дома, но не очень далеко от трассы. Чтобы ощутить контраст с самим городом - самое то.

2019-07-19 • via Nuitee