Holiday Inn Express Charleston-Civic Center by IHG

Hotels
•
Holiday Inn Express
8.3 (1540 reviews)
100 Civic Center Drive , Charleston , us
+1 304-345-0600

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Noise disturbances
Inconsistent service experiences

Categories

Cleanliness
7.13
Some reviews mention dirty conditions and a bad smell, indicating a need for improvement.
Service
8.6
Standard quality for this hotel tier; staff were generally described as friendly.
Location
9.14
Consistently praised for being conveniently located near attractions.
Room Quality
8.09
Mixed comments on comfort; some rooms reported not meeting expectations.
Amenities
8.12
Amenities like breakfast were enjoyed, although some issues with equipment were noted.
Value for Money
8.58
General consensus indicates good value for the prices charged.
Food and Beverage
8.13
Breakfast received positive mentions but noted some issues with availability.
Overall Experience
8.6
Overall positive experiences highlighted, despite noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:58

Property Description

Convenient Location
Located next to the Charleston Civic Center Coliseum, the Holiday Inn Express Charleston Civic Center offers easy access to local attractions.

Comfortable Accommodations
Each guest room is equipped with cable TV, free Wi-Fi, and a tea/coffee maker for your convenience.

Amenities for Every Guest
Enjoy a hot daily breakfast, free shuttle service, 24-hour fitness center, and business center during your stay.

Book your stay at the Holiday Inn Express Charleston Civic Center for a comfortable and convenient experience in Charleston, West Virginia.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CRW

Location

Guest Reviews

8.3
Based on 1540 reviews
Cleanliness: 7.13
Service: 8.6
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.6
J
Joanna • couple • us
8
Pros:

Did not eat breakfast and location was perfect.

Cons:

Nothing

2026-08-22 • via Nuitee
M
Michelle • couple • us
6
Found underwear in the room, gross!
Pros:

Location

Cons:

Very uncomfortable bed
Staff not friendly, didn’t care when approached with an issue

2026-08-22 • via Nuitee
J
Job Sushil • family_with_children • us
7
Pros:

Breakfast was excellent. No complaints.

Cons:

The elevator smelled disgusting.

2026-08-21 • via Nuitee
C
Cynthia • couple • us
8
2026-08-21 • via Nuitee
A
Alsaeed • extended_group • kw
8
جيده جداً
Pros:

مريح وهادىء

Cons:

التنضيف لاياتون الا مره واحده فقط واذ طلبت التنضيف يقول استاذن المدير

2026-08-20 • via Nuitee
K
Kimberly • solo_traveller • us
9
2026-08-20 • via Nuitee
S
Stacey • solo_traveller • us
8
Pros:

I thought the rooms were very clean and comfy. I was in the room for a total of 3 hours but my time was nice.

Cons:

I didn't like the fact that I booked and paid for a hotel room but yet I was charged a parking fee. Yes its $10 but thats not the principle. If there was options for different parking then I could have made that decision but as someone who drove from out of town, got a hotel room, paid for said hotel room and then has to pay to park is a bit crazy to me.
$10 is $10 and as a PAYING customer I feel we shouldn't have to pay to park when you have a booked and paid for reservation.

2026-08-20 • via Nuitee
M
Monica • extended_group • us
9
The staff were exceptional, the facilities were clean, breakfast was great, and location good!
Pros:

The staff was EXCELLENT!!! Everyone was personable, fun, and very professional. The location was clean, the breakfast was great, and the location met our needs. I also really appreciated the list of area restaurants that absolutely were terrific suggestions!

Cons:

Not that it is possible, but we could have used a hot tub (because we were in town for a sporting event and our muscles were sore), but that was a specific "wish list" item and certainly not something that dropped my opinion of how wonderful the staff was!!!

2026-08-17 • via Nuitee
J
John • extended_group • us
8
2026-08-17 • via Nuitee
K
Kuck • solo_traveller • us
8
Pros:

Friendly Ness of the staff

Cons:

No blower dryer and coffee maker in the room.

2026-08-15 • via Nuitee
T
Toya • solo_traveller • us
10
2026-08-13 • via Nuitee
H
Hetty • solo_traveller • nl
7
Schone bedden.
Pros:

Schone bedden. Locatie op wandelafstand van het centrum. Vriendelijk personeel. Ontbijt met lekkere pannekoekjes, eieren, thee. Koffie was erg slap. Starbucks aan de overkant van de weg.

Cons:

Kamer en badkamer was niet echt schoon. Airco met veel geluid.
Charleston lijkt een stad met economische problemen. Het winkelcentrum waar in het verleden 130 winkels zaten, daar zijn er nu nog een stuk of 7. Zwervers op straat. Geen last van.

2026-08-13 • via Nuitee
M
Megan • couple • us
8
2026-08-12 • via Nuitee
E
Elmer • couple • us
8
2026-08-11 • via Nuitee
J
Jerome • extended_group • fr
7
2026-08-11 • via Nuitee
E
Edgar • solo_traveller • co
9
Cons:

Dificil conexion con la red wifi

2026-08-11 • via Nuitee
R
Rosalind • couple • us
7
2026-08-10 • via Nuitee
T
Tania St John • solo_traveller • us
2
Pros:

Location

Cons:

The party in the parking lot
Loud guest partying in hallways
Maintence man in my room after I checked in fixing sink pipes which made the room stink

2026-08-10 • via Nuitee
T
Tammy • couple • us
10
Nice overnight stop on our way to DC.
Pros:

Great front desk customer service, comfortable and clean room, nice location.

2026-08-08 • via Nuitee
A
Austin • extended_group • us
10
2026-08-05 • via Nuitee