Quest Burwood East

Hotels
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Quest Apartment Hotels
9 (784 reviews)
315 Burwood Highway , Burwood , au

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and comfortable beds
Helpful staff
Great location
Affordable pet-friendly options
Cons:
Unclean linens and mattresses
Limited seating in rooms
Extra charges for pet stay

Categories

Cleanliness
6
Multiple mentions of unclean linens and filthy mattresses with blood, leading to a very negative sentiment.
Service
10
Several reviews mention pleasant and helpful staff, overall viewed positively.
Location
10
Locations are repeatedly praised as ideal and convenient, supporting a high rating.
Room Quality
9
Mixed reviews on room comfort, with some complaints about furniture and outdated amenities.
Amenities
8
Some amenities like the shower and chair quality were questioned, and extra fees for pet accommodations were noted.
Value for Money
10
Mostly reasonable pricing noted, but some concerns regarding extra pet fees.
Food and Beverage
10
Positive mention of the food truck outside, but no detailed comments on hotel food.
Overall Experience
9
In light of the cleaniness issues despite positive service and location comments, the overall experience is lower.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:00

Property Description

Luxurious 4-Star Accommodation with Private Balconies

Modern Amenities and Facilities
Enjoy air-conditioned units with a well-fitted kitchen, flat-screen TV, and private bathroom. Relax on the terrace or stay entertained with the free WiFi and flat-screen TV.

Convenient Services and Activities
Indulge in the snack bar and barbecue facilities on-site. Keep fit with fitness classes and explore sightseeing tours nearby. Take advantage of the car rental service and paid airport shuttle for a hassle-free stay.

Ready to experience comfort and convenience? Book your stay at Quest Burwood East now!

Important information:

From November 2020 to January 2021, the breakfast rates offer a hamper of items for self-cooking in your apartment, subject to availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 784 reviews
Cleanliness: 6
Service: 10
Location: 10
Room Quality: 9
Amenities: 8
Value for Money: 10
Food and Beverage: 10
Overall Experience: 9
C
Caitlin • couple • au
10
2026-02-08 • via Nuitee
S
Sam • solo_traveller • au
10
2026-01-27 • via Nuitee
S
Susan • solo_traveller • au
10
2026-01-26 • via Nuitee
C
Chengyang • couple • au
8
2026-01-26 • via Nuitee
M
mikayla eckles • solo_traveller • au
10
2026-01-25 • via Nuitee
B
BUDDHIMA • family_with_children • lk
9
2026-01-23 • via Nuitee
C
Carmel • couple • au
8
We were very happy with our three day stay and would stay again on another visit to Melbourne.
Pros:

Location was great for us. Bed was very comfortable. We liked having a microwave and a separate sink to wash any dishes. It was very quiet because the windows are double glazed. Street parking was available and convenient.

Cons:

We were very happy with our three day stay. The hairdryer worked ok but was a bit shabby.

2026-01-23 • via Nuitee
M
Maree • solo_traveller • au
9
Modern and clean
Pros:

Warm and friendly reception staff. Clean, modern room and comfortable bed.

Cons:

I couldn’t turn on the stove due to someone leaving on the child lock. Instructions in the room would be helpful as I had to wait for someone to come and fix by switching off the mains power.

2026-01-23 • via Nuitee
A
Anthony • extended_group • au
10
2026-01-20 • via Nuitee
A
Anthony • solo_traveller • au
10
2026-01-20 • via Nuitee
M
Michelle • solo_traveller • au
10
Excellent value, recommend one bedroom the difference in cost is worth it.
Pros:

I was in a terrible situation where website Agoda booked wrong dates taking majority of my money not refunded for nearly 10 days, Quest Burwood allowed me to pay the deposit in cash so that I didn't have to wait for refund leaving me money to enjoy my stay. I also had my cat with me the check in was easy and the staff wonderful.

Cons:

I the studio room the frying pan needed replacing and hotel was fully booked so couldn't provide an alternative.

2026-01-20 • via Nuitee
V
Vindye • solo_traveller • au
10
2026-01-19 • via Nuitee
J
Jay • couple • au
9
2026-01-19 • via Nuitee
D
David • couple • au
8
Nice
2026-01-19 • via Nuitee
C
Constantinos • extended_group • au
10
2026-01-19 • via Nuitee
L
Laura • extended_group • au
8
2026-01-19 • via Nuitee
P
Phil • couple • au
6
Not to the standard we have come to expect form Quest. Small things that can add up quickly.
Pros:

No breakfast offered. Just a cup of tea possible (two tea bags we thought was a little light on).

Cons:

No free to air TCV and five buttons were missing off the remote control in the room.

We arrived at a room with the air conditioning set to 18 degrees, now the warn welcome we were hoping for.

To be asked to pay $25 For car parking in our view was unreasonable for the location. So, we parked on the street in the rain.

2026-01-19 • via Nuitee
V
Vanessa • solo_traveller • au
1
Too noisy to relax, left early
Cons:

I booked this room as a local hoping for some peace and quiet, but my experience was extremely disappointing. I only used the room for about an hour and left by 8:30 pm. Initially, there were kids screaming in the next room. Reception asked them to quiet down, which they did, but I could still clearly hear the entire conversation next door, cupboards closing, cutlery clinking, and the TV. After moving rooms, the neighbouring room’s TV was even louder - I could hear every word as if it was playing loudly inside my own room. This hotel has very poor soundproofing.

The staff responded by offering to move me, but no compensation was offered. The front desk receptionist explained she wasn’t authorised to provide compensation, which is disappointing given how disruptive the noise was and that I chose not to stay. The thin walls and poor soundproofing ruined my stay. I appreciate the staff’s efforts to help, but I hope the hotel can take this feedback seriously and improve noise control for future guests.

2026-01-19 • via Nuitee
L
Lorraine • family_with_children • au
8
Pros:

receptionist was very helpful and efficient. Beds were extremely comfortable; nice sized balcony.

Cons:

being woken up at 1am by the emergency alarm - was a false alarm and apparently not the first time that week to happen. Also, there was a dirty bowl in the cupboard with food still stuck on it, and there was no body wash left in the container in the larger bedroom.

2026-01-19 • via Nuitee
P
Paul • family_with_children • au
8
Was in a great location , had a comfy bed and a very clean room , staff very good had a great stay
Pros:

Location was perfect as family only live 2 minutes away
Rooms were clean and well maintained
Easy parking
Coffee van out the front has good food and Great coffee Only problem we had was

Cons:

The only problem we had was fire alarm sounding at 1am one night but this was all handled very professionallyWas a good location for us

2026-01-19 • via Nuitee