Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Cons:
Dirty sheets
Uncomfortable bed

Categories

Cleanliness
5.46
Concerns over cleanliness with reports of dirty sheets and general issues mentioned.
Service
8.93
Friendly and attentive staff mentioned in multiple reviews.
Location
8.97
No direct mention, but perceived as standard for a hotel in the area.
Room Quality
6.42
Mixed feelings with comments about outdated bathrooms and low water pressure.
Amenities
7.45
Some amenities were enjoyable, but problems with the pool and dirty conditions noted.
Value for Money
7.41
Guests noted the value, but extra fees and issues influenced perceptions.
Food and Beverage
6.46
Food quality received some negative comments, indicating improvements needed.
Overall Experience
8.93
Overall experience was good, with staff and friendliness highlighted despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:12

Property Description

Luxurious Accommodations
Experience elegance and comfort at The Hills Hotel, an IHG Hotel. Each guest room features a 32-inch flat-screen TV, a spacious work desk, and complimentary coffee amenities for a relaxing stay.

Top-Notch Amenities
Indulge in our on-site gourmet restaurant, rejuvenate in the outdoor pool, and stay connected with free Wi-Fi throughout the property. Our gym offers state-of-the-art equipment and a business center is available 24/7 for your convenience.

Convenient Location
Located just 5 minutes from the Mission Viejo Golf Course and a short drive to the picturesque Aliso and Wood Canyons Regional Park, The Hills Hotel is the perfect choice for both leisure and business travelers.

Book your stay now at The Hills Hotel and elevate your travel experience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 384 reviews
Cleanliness: 5.46
Service: 8.93
Location: 8.97
Room Quality: 6.42
Amenities: 7.45
Value for Money: 7.41
Food and Beverage: 6.46
Overall Experience: 8.93
F
Finlay • couple • us
10
2026-01-21 • via Nuitee
N
Navasardyan • family_with_children • us
7
2026-01-18 • via Nuitee
B
Bonilee “Bo” • couple • us
4
2025-12-03 • via Nuitee
A
Armin • solo_traveller • us
10
This is an underrated place. Really beautiful and spacious
Pros:

Beautiful lobby and rooms

2025-11-22 • via Nuitee
J
Janneke • couple • nl
10
Aanrader!
Pros:

Goed hotel! Vooral voor deze prijs. Uiterst aardig personeel. Daarvoor krijgen ze echt een 10!
Ziet er netjes en mooi uit.
Kamers zijn een klein beetje oud op sommige plekken ( zoals de badkamer ) maar alles word elke dag netjes schoon gemaakt.
Zou het zeker aanraden!

2025-11-02 • via Nuitee
G
Gustavo • couple • us
1
2025-10-12 • via Nuitee
C
Cassandra • partner
8
Pros:

Hotel was nice, but it is very run down

2025-10-06 • via Nuitee
E
Ehren • partner
6
Pros:

This Voco hotel sits adjacent to the freeway, so access is good but if you’re facing the freeway it can get a little noisy. Decor has been thoughtfully updated, but the maintenance of the property leaves something to be desired. Peeling wallpaper, trim boards falling off the sink cabinetry and doors, missing cover plates over electrical wires, open holes in ceiling drywall, and multiple large and flammable items in emergency stairwells (last three are code violations) all contribute to a sense that no one cares. The front desk staff were also mixed. Some generally polite and others seems to be faking interest and politeness and actually seemed pissed that we had booked through Expedia. We will look for a different hotel next time.

2025-10-05 • via Nuitee
J
Julie
10
Pros:

Check in was a breeze. The staff was very friendly and welcoming. Rooms are nice and clean. The bed was amazing. Had a great night sleep. Would highly recommend and will make this my go to hotel when im in town. Pleased customer here

2025-10-05 • via Nuitee
A
ATHARVA
10
Pros:

Clean room

2025-10-03 • via Nuitee
T
tiffany
10
Pros:

2nd time staying here. We will book again

2025-10-01 • via Nuitee
N
Nancy
10
Pros:

Lovely and kind staff.

2025-09-30 • via Nuitee
D
David • partner
10
Pros:

Nice front desk was very accommodating. Nice room

2025-09-29 • via Nuitee
J
Jocelyne • extended_group • ch
8
We felt welcomed and safe. The staff is very attentive and the room was clean.
Pros:

The entrance and lobby is well kept. The staff at the reception was suuper nice and friendly!

Cons:

I would say the bathroom could use and update. The door to the bathroom is really outdated. When we arrived the guy didn‘t really wanted to help us with our bags, even though they have these golden carts/trollys to put the luggages on.

2025-09-29 • via Nuitee
A
Amy
10
Pros:

It was not bad, water pressure was low, but it was reasonably priced & it was clean.

2025-09-29 • via Nuitee
L
LeAnn
6
Nice but not comfortable
Pros:

Nice room and hotel. Very uncomfortable bed. Bedding nice but the bed was so hard it was painful. The restaurants were not delicious! The coffee was Folgers and the nachos were blah. It was nice that they did service our room during our tow night stay.

2025-09-27 • via Nuitee
C
Casandra
4
Go somewhere else1
Pros:

This was not a leisure trip for me, it was business related. So I was hoping to at least get some decent rest and shut eye, since it was Tuesday/Wednesday. But… Let’s start out with the extra fee they charge for an early check-in. I had absolutely no choice but to drop my stuff off before heading into my meetings. I get that it’s the policy, but I’ve never been charged to enter a room early if it was already ready for me. The definition of that is grifting. I have been to many cities, and Vegas hotels many times, but have never ONCE been charged to enter a room early.

The rooms are run down, pigs with lipstick on them. The sheets were dirty - blood on the fitted sheet? Disgusting. Ripped that off immediately and just laid on the regular sheet. The AC was SO loud, I could barely hear my thoughts form. I had to keep it on all night since I was in an adjoined room set up - the neighbors thought it was TIME TO PARTAYYYY and laugh and scream all night. So the AC it was to drown their noisiness down. Who pregames in Laguna Hills hotels? Lol..

They give you tap water in a glass bottle, call it eco friendly. The coffee maker didn’t work.

The bathroom had flickering lights, I suppose Halloween is around the corner, so it’s ambiance. The bathroom fan did not work. Water pressure and heat in the shower was decent though.

THE wifi… Every 5 minutes it would cut out and freeze. This was the worst! Their WiFi is awful, better bring a hotspot or a laptop/tablet if you want to survive.

2025-09-23 • via Nuitee
S
Socorro • family_with_children
10
Pros:

very friendly staff

2025-09-21 • via Nuitee
P
Pamela • partner
8
Pros:

The service was outstanding. Our room had items falling apart in the bathroom but the decor was nice and bed was super comfortable. The outdoor area with hot tub was nice. I would stay here again but with parking was included with our stay.

2025-09-15 • via Nuitee
L
Leslie
10
Pros:

the front desk staff was amazing! the young man was so nice and helpful

2025-09-12 • via Nuitee